Cleanliness of this hotel is very low. Maintenance is questionable. Hotel appears to be lacking prideful leadership (management).
I understand housekeeping may not be able to remove stains from comforters and are awaiting new bedding from corporate; but, heavy soil on bed skirts, thick layer of dust on A/C vents and behind fridge, food stuck on carpet, hair on bathroom floor, stained chair and ottoman (should be thrown away or donated to frat house), bottle of shampoo under nightstand, stains on bathroom counters/floors/outside of refrigerator are items that should be taken care of at the local level.
If this was specific to one room, I would think okay, they “missed” this one; however, it took 3 rooms before we found one clean enough that we felt we could sleep in. This room did have soiled bed skirt and floor, the tub did not drain properly, rusty fire extinguisher and the bathroom exhaust fan was falling from the ceiling.
With this many issues in the room I noticed the scratched walls in the hallways, stained armrests on lobby chairs, stuck on food in breakfast pantry display, stained and ripped coffee dispensers.
This hotel has great potential. The staff was very pleasant and accommodating, the location was fine for our needs and the room was quiet. These issues do not reflect well on Choice Hotel brand, are the responsibility of the manager and are correctable; however, the reviews on Choice Hotels website suggest that management has been made aware of cleanliness issues and they persist. No apologies necessary, just fix the issues and you’ll have nothing to apologize for.
I would not recommend this hotel. There are plenty other hotels nearby.
- Official Description (provided by the hotel):
- Whether you’re traveling for business or vacationing with Family, our hotel is here to provide comfort, convenience, location and affordability. Located at Shepherdsville/Brooks,KY we are minutes from Louisville International Airport (SDF), directly off I-65 at Exit #121 (Brooks Rd). Louisville is three short miles away.Our corporate guests can stay in one of our 79 beautifully appointed 100% non-smoking rooms offering free high speed internet, free full hot breakfast, refrigerators, microwaves, coffee makers, work station desks, expanded cable and of course our firm guarantee of GREAT service. We also offer the conveniences of a business center, guest laundry and guest market shop. The Comfort Inn provides ample free parking, with easy access to the interstate. The best tourism attractions, and important business sites are only a short drive away. Churchill Downs, the KY Fair/Expo Center, Freedom Hall, Bluegrass Boardwalk Amusement Park, Yum Center, Louisville Downtown and the University of Louisville are a short drive down I-65 North. The UPS Air Hub, Ford Motor Company, GE, GFS, Zappos Fulfillment Center and many more important commercial locations are near the hotel. At “Comfort Inn Louisville South” every day is a promise of guest satisfaction, great value and quality accommodations Pet friendly rooms are available. Additional fees may apply. ... more less
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- Also Known As:
- Comfort Inn Pirate`s Bay Indoor Water Park Hotel Shepherdsville