My family and I stayed here for two nights and we had very high expectation based upon the pictures that we saw when booking online... That didn't last for long after getting here! When checking in, we were greeted with a dog. My mother has lung disease and is so extremely allergic to animals, so we had booked under the pretense that this hotel didn't allow them. Guess we were wrong about that! The guy T the desk gave me our key and didnt tell me how to find our, so we ended up coming through an outside door into a hallway that smelled like urine, animal feces, and cigarettes. The fitness room was completely empty, there was sawdust on the floor, and once we got in our room we realized that there was dried urine on our toilet. We made due and spent a hour or two in the pool that night.
However, the next day it got worse. Hard to believe, but TRUE! We left for the morning so that housekeeping could clean our room. When we came back, all they had done was thrown the comforters back onto the bed. I had to ask multiple for more towels, the urine was still there, and they didn't refill any of the toiletries. We decided to go to the pool and found out where all of the housekeepers had gone to. They were all standing outside of the pool areas with the door open... Smoking! It got to the point that I had to go up the front desk to complain because my mother couldn't breath... And to ask for towels since they had been nonexistent till that point.
The clerk spoke to the housekeeping staff, but they were back less than thirty minutes later... Smirking at and giving us dirty looks. They had evidently invited family to use the pool as well because several of the staff was sitting and talking to a family who was there. They were loud, would not stop jumping into the shallow end of the pool, and one of there children kicked my child I the face.
This hotel was a horrible experience for my family. We had planned on making Comfort Suites our regular hotel, but we will stick to another chain. This place was my worst nightmare!
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- Also Known As:
- Comfort Hotel Richmond
- Comfort Suites Richmond