We were traveling through kentucky and it was getting late, we were tired and thought about a jacuzzi tub. we pulled into the Hampton Inn about 7:15. The room was very nice, the tub a good size, but when we got into the tub, the timer kept timing out after 1 minute, we sat and soaked for 10 minutes and decided to get to bed, but first I called down to the front desk to explain what happened. The staff was sorry to hear about the tub and assurred us it would be fix first thing tomorrow. On our way out the next morning we were given a complete refund...not just the difference between jacuzzi suite and regular suite...the whole thing!...WoW talk about feeling like a somebody. We would not hesitate to recommed Hampton Inn and will spend many a traveling night in many more. It really wasn't the money...it was the customer service anyone can have a problem...but it takes a well established place to have the confidence to return all monies, smile and make you feel your welcome back anytime. Great suprise in todays world...What a breath of fresh air..Thanks and we really mean that. Leslie & Chris Orillia, Ontario Canada.
- Official Description (provided by the hotel):
- We are a 97 room, 3 level property located in Richmond, Kentucky. We are located just off Interstate I-75 at Exit 87. We are located next door to the Richmond Centre Shopping Center, containing several popular restaurants, retail and department stores, and a 12 screen movie theater. We are located only minutes away from Eastern Kentucky University. ... more less
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- Also Known As:
- Hampton Inn Richmond Hotel Richmond
- Richmond Hampton Inn