Thinking this had a great rate, and also got good reviews, how could one go wrong. Oh my my my... one could go VERY wrong here. First off, "Karryl", the clerk refused to give me the online rate, telling me to "go book it, but it'll take 15 to 20 minutes for me to get it". Now *there's* some customer service. I did book it, and got the cheap rate. Then, it's off to the room. Right off the bat, spotted a cockroach in Room #221. Back to the front desk, ask for another room. I'm given Room #135, a handicap smoking. This room was filthy, and smelled like musty towels. Back AGAIN to the front desk, where Karryl dismisses this as "well, old people stay in those rooms". Really? All handicap people are old, or are just to be dismissed? Nice.
Ask for a refund so I can just move on. Nope. Since it was booked online (which SHE forced me to do, and after 6pm), I could not get a refund. ...so, another room. This time Room #227. This room was barely passable, and only because I can't get my money back. THIS room has holes in the dirtiest carpet I've ever seen, has deep gouges in the toilet seat (who's going here, a wolverine?!?), nasty reddish streaks of mildew on EVERY wall in the bathroom, especially behind the door. The lamp next to the bed is leaning. Trying to straighten it, I notice that the socket is coming apart, exposing the wiring. Nothing like a little electrical hazard to make things nicer. Turning on the heat, it sets off the smoke alarm because the wall unit starts to give off a smell not unlike when a hair dryer sucks in and starts burning hair. Nice. Trying to watch TV to forget about some of this wonderfulness, I notice the top 1/8 of the screen is nothing but scan lines (distortion), which is completely distracting.
Now, I stay in tons of motels in the course of a year, and I'm no prima donna who requires 5 star lodging, but this place is a craphole. How the heck it's gotten so many good reviews so far is totally beyond me. I am posting photos to prove what I say, so that any owner friends can't just try to "out-review" me. Honest folks... pass right by this place. It's a dump. Now off to send Wyndham a nice email about this dump. (As if they'll care.) Next, I'm calling the Richmond, KY building dept and let them know what I've found here. Perhaps *they'll* care.
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- Also Known As:
- Super 8 Motel - Richmond Hotel Richmond
- Super Eight Richmond
- Richmond Super Eight
- Richmond Super 8