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“Always” 5 of 5 bubbles
Review of BEST WESTERN Richmond Hotel

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BEST WESTERN Richmond Hotel
Ranked #2 of 13 Hotels in Richmond
Level Contributor
4 reviews
4 hotel reviews
“Always”
5 of 5 bubbles Reviewed May 20, 2014

I've been staying at this hotel once a year for the last 15 years traveling from South to North. Have always had a wonderful experience with the staff, hotel is very clean and breakfast has a variety of items. AAA+++

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank 671deb0rahl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, May 22, 2014
Thank you for your comments about your stay, we always welcome positive feedback about this property. Please come stay again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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339 reviews from our community

Traveler rating
    145
    100
    48
    27
    19
See reviews for
138
107
13
43
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • Any
English first
United States
1 review
4 of 5 bubbles Reviewed May 4, 2014

Basic hotel with added amenities. Free fast internet, full hot breakfast buffet, indoor pool and Jacuzzi, comfy beds, clean room, in room coffee, micro &frig, Iron, hair dryer, flat screen tv, xtra pillows, and friendly staff. . The negatives are the place reeked of cigarette smoke everywhere you went. The odor DID seep into my smoke-free room a little. The pool area was nice but the water was salty for some reason. You have to get pool towels from the front desk. There was a lack of outlets in the room and the rooms were a little outdated. One of the two buildings was closed off due to lack of business. They were painting a bunch of rooms while I was there. I definitely would stay here again. I could not get all of this anywhere else for $72 per night plus tax. The smell of smoke was a big negative though so HOLD YOUR BREATH.

  • Stayed May 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Antoinette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, May 22, 2014
Thank you for your wonderful comments on our survey, I hope you will return for future stays at this property in the Richmond, KY.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, United States
1 review
1 of 5 bubbles Reviewed April 30, 2014

The hotel is dated, and looks like a cheap overnight stop. The room lacked power outlets, and had Extremely Slow internet service. Normally I'd ignore all of that however the Hotel staff had checked me into an occupied room. and I walked in on someone. If I was a woman or elderly couple I'd be furious and worried for my safety. the nonchalant "oops" sorry that was received from the hotel staff was also very disconcerting. glad it was only 1 night. WILL NOT be coming back!

  • Stayed April 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, May 22, 2014
Thank you for your timely response to our survey concerning your stay at the Best Western in Richmond, KY. Please accept our apology that your check in did not go very smoothly. There is no excuse for this action but mistakes do happen. Please forgive us and give us another chance to show you that this is not how business is usually done at this property.

Again, we do apologize, please come again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brevard, North Carolina, United States
1 review
5 of 5 bubbles Reviewed April 26, 2014

Easy to locate hotel right off of I-75. Clean, attractive hotel. Definite plus is their hot breakfast that is individually served. Several convenient restaurant nearby for lunch and dinner. We had a very restful night at this hotel.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, May 22, 2014
Thank you for your timely response concerning your stay at the Best Western in Richmond, KY.

Your comments were very nice, please visit this property again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington Court House
Level Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed April 23, 2014 via mobile

We were traveling from Florida back too Ohio. Stopped to visit family and needed a place to stay for a few quick hrs. of sleep. Bath a bit small but room was exceptional. Very clean, quiet. Desk staff very informative. Would definitely stay again if in need of a room in the area. We checked in quickly and smoothly @ 3 am.

Stayed April 2014, traveled as a couple
Helpful?
Thank Melinda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, April 24, 2014
Thank you so much for sharing your feedback about your stay with the Best Western in Richmond, KY, we are so glad you had a nice stay. This motel is in the beginning phases of some major updates and renovations, we hope you will visit us again soon and let us know your opinion of our property after our makeover.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Botkins, United States
1 review
4 of 5 bubbles Reviewed April 21, 2014

the staff is very pleasant and polite! The rooms are very clean and they have a wide variety of breakfast items. Their pool area is very clean and well maintained. they have a fitness room but we have not yet used this.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Beverly O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, April 22, 2014
This Best Western property takes great pride in it visitors, we hope to see you soon as many renovations and updates are taking place at this property over the next 12 to 18 months, and the staff at Best Western are so excited to see if happen. We hope you will come again and see.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
1 review
5 of 5 bubbles Reviewed April 14, 2014

We came into town for a military ball. We stayed 2 nights. It was a wonderful experience and we plan on going back. The staff was very friendly. Make sure to say "Hi!" to Tammy who does the morning breakfast. She went out of her way to find something I was able to have (I have a very restricted diet). Thank you Best Western for a great stay!

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank tnm8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
charlee16, Manager at BEST WESTERN Richmond Hotel, responded to this review, April 22, 2014
This Best Western property takes great pride in our property, and would love to have you come again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Richmond Hotel

Property: BEST WESTERN Richmond Hotel
Address: 100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 13 Hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 
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