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“Old, dingy but staff was excellent.”

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Best Western Richmond Hotel
Ranked #2 of 14 Hotels in Richmond
Certificate of Excellence
Pearland, Texas
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Old, dingy but staff was excellent.”
Reviewed July 20, 2013 via mobile

Super friendly front desk staff, cook/server at breakfast was a perfect 10! Only reason i didn't throw in the towel. Security doors were broken(in a state of disrepair, not broken at the time), tv was on surge protector and when I pulled it out to plug phone charged in dusty went everywhere. There were flys in the room. Bathroom was old and dingy, but clean. We all had allergy issues from the dust.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carrieredflash
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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375 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • English first
  • Any
English first
Chattanooga, TN
Level Contributor
150 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed July 11, 2013

This is a "Three star" property--nothing fancy, limited facilities and amenities, and a bit long in the tooth--but within that category, it earns 5 stars. It's clean, relatively bright and quiet, and has a great staff. They are doing the most with what they have. Two cautionary notes: If you need an ADA compliant room, know that theirs have only one bed--a problem if you have a companion and need to sleep alone. The desk clerk said they had no roll-aways. Know also that one end of the 2 corridors has smoking rooms, and you'll smell the stale smoke in the halls. Otherwise, a few things boost the rating in my view: The pool is huge, the rooms and common areas immaculate, and the breakfast room has a cafeteria-style counter with offerings served by a very pleasant staff member. This seems far more sanitary and much less wasteful than the usual motel breakfast service. I noticed that the counter attendant was also responsible for mopping the lobby and halls, and she always washed her hands before transitioning back to the food counter. In sum, if what you want is a clean and friendly basic accommodation, this is a great option.

Room Tip: ADA rooms have only one bed.
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  • Stayed July 2013, traveled solo
    • Value
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Helpful?
Thank mbj2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lebanon, Tennessee
Level Contributor
348 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed July 10, 2013

With a 1day project nearby we chose this BW at the same exit as our customer for EZ access to/from a 4am start time. Plenty of room for our truck and trailer, but quiet for our 1 night stay. Beds were typical BW comfortable, with a comforter and pillow-top mattress.

We left before breakfast but appreciated the fax the front desk gal sent out for us. We would definitely stay here again. We are rarely disappointed in a Best Western, and this was no exception.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Candace R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
89 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed July 1, 2013

Right off the highway, surrounded by dining and shopping options. All three members of the staff I encountered were friendly, especially the lady running breakfast (on 6/27). The breakfast had lots of options. Room was clean and comfortable, which is most important to me. The pool was big! Most hotel pools seem to get smaller and smaller these days, but not here. The only problem I had was that I had to get up and see why the air conditioner stopped running in the middle of the night. It was refusing to start up again, so I turned it to heat for a few seconds and back to cool, and that finally solved the problem. Overall, a good stay.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Urban_Hillbillly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berry, Kentucky
Level Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 29, 2013

Reserved 3 rooms for family for granddaughter's graduation. As others have stated, hotel is obviously older & dated ; however, it was clean. We arrived late & no time for pool, etc. so can't comment. Tried to call office about 11p.m. for wake-up call, but no answer, don't know why! The pull-out sofa bed was a joke. Lightweight "mattress" pushed all the way through when my grandson tried to lay on it. We got big laugh out of that! Breakfast was very good, good variety & area was kept very clean & tidy! We got an extremely great rate & was fortunate to find a place with that many rooms.....everything in town was booked up, so overall we were happy!

Room Tip: Don't know about kids activities, but pool would have been great if we had the time!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnaBerry_Kentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berea, Kentucky
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 20, 2013

This hotel is older but the rooms were clean and beds comfortable. The bathrooms are very small but again clean. The pool and hot tub area was clean but no towels are provided at the pool so keep this in mind if you are going to visit the pool. Breakfast is just ok not to much to choose from but enough to get you on the road. The staff was friendly but it takes way to long to check in and out. I would stay at this hotel again.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Montanasky12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington
Level Contributor
12 reviews
5 hotel reviews
Reviewed May 17, 2013

This is an older property but very clean, and the staff goes above & beyond to make one comfortable & welcome. Carpet had a musty odor, but otherwise very good room. At breakfast met 3 other couples and between all of us, the youngest was married 44 years, all others married longer! The breakfast staff was very friendly & extremely helpful. All in all, I recommend this property highly.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank WellingtonSharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Richmond Hotel

Property: Best Western Richmond Hotel
Address: 100 Eastern Byp, Exit 87-of I-75, Richmond, KY 40475-2302
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 14 Hotels in Richmond
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Richmond Hotel 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 
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