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Red Roof Inn Richmond, KY
Ranked #6 of 14 Hotels in Richmond
Certificate of Excellence
Reviewed November 4, 2012

The rooms are clean. There was no hair dryer in the room. We called the desk and was told we had to come down and get one. The next morning when I went to take a shower, there was no hot water. I went for breakfast the next morning they were out of everything. All I got was coffee.

Room Tip: Everything about the room was good. Very clean.
  • Stayed: October 2012, traveled as a couple
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Thank Diane C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded November 7, 2012

We very much appreciate your time in expressing your feelings, and I would like to personally thank you for this and to offer an apology for any and all lack of proper service. Currently our unit is undergoing some renovations in order to better enhance our ability to service our valued guests which includes having hair dryers installed in every guest room. We recently installed microfriges and coffee makers in each room and shall continue to upgrade our services. Please feel free to reach out to me at any time and we look forward in having you lodge with us again in the future.

Kevin, Laurie and staff.

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Reviews (333)
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296 - 302 of 333 reviews

Reviewed October 21, 2012

Stayed here two nights for the UGA-Ky football game. Hotel looks fairly new - or at least has been remodeled fairly recently. Outside was well kept. The only thing that worried us was that there was an apartment complex right beside the hotel, but it was no problem. The hotel was clean and the bathroom in our room looked like the tile floor was just installed. Room was large for this type of budget hotel with nice flat screen tv. There was an indoor pool that looked OK. Breakfast was basic, cheap continental, but was OK. There is a Cracker Barrel within about a minute or less drive from the hotel. Walls were thin and we could hear noise from adjacent room until we turned the ac fan on to drown out the noise. Did have one unsettling thing happen at 2 o'clock in the morning. The phone in our room rang and person on the line said that they were calling from the front desk. Said that their computers had gone down and that they needed us to verify our name and how many nights we were staying. Said that we would be compensated for the bother by them giving us a discount on our credit card for our stay. Of course, we knew not to give out our credit card number over the phone, so when they realized that we were not giving this information, they hung up. Immediately called the front desk and they said that it was not them calling. In the morning, at check out, the front desk told us that this had been happening at this hotel and that they were trying to get the police to trace the calls - which had not happened yet. Because of this - not sure if we would stay here again. Hotel was OK, room was clean, good price, but being awakened in the middle of the night by a call on the hotel phone was disturbing.

  • Stayed: October 2012, traveled with family
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Thank JTDawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded October 23, 2012

I wish to take this opportunity to sincerely apologize for the inconvenience of the very early morning phone call which disturbed your rest and obviously made you and your party uneasy and nervous. Numerous hotel chains nationwide along with other types of business have been targeted recently by a rash of late night phone calls with the "Caller" claiming to be an employee of the business and attempting to solicit financial and personal information from the guest. I commend you for not providing any such requested information to the caller and for alerting us to the incident. Please remember that the business you are providing your patronage too already have the information from you that they require and any such call is fraudulent in nature and should be reported immediately to the managing authority of said business. Measures have been taken and steps are in place to eliminate any such future incident.
We most value your expressions and patronage.

Sincerely,
Kevin Bullock

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Reviewed October 14, 2012 via mobile

Discription of hotel on web site is inaquirate. The hot tub has been concreted in and there is no exercise facility. The staff was very nice during check. The room is ok... Bathroom is very small. However it is clean. No restaurants within walking distance, remote area next to housing. Exterior very well kept. Unfortunately we have reservations here for five nights, I was looking very forward to the exercise room.

  • Stayed: October 2012
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Thank Lucy_pike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded October 17, 2012

First and foremost I wish to express my sincere gratitude in your choice of our Red Roof Inn for your lodging needs, for we truly appreciate your patronage. I would also like to extend our apologies for any and all information you may have received regarding our property before your arrival and the amenities you expected to have access to, during your stay. I would kindly ask if you would be able to provide me the location of the web site you had spoken of as to where this incorrect information would be located so I may expidite any changes that need to be made. I have double checked with RedRoof.com along with other OTA sights such as expedia.com to see how their information reads and everything seems to be current as to what we currently provide at our property. I cannot locate any information that mentions a Fitness Center nor a Hot Tub at this point. We have high hopes that you will choose to lodge with us again when you are back in our area.

Kindest regards,

Kevin, Laurie and staff..

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Reviewed September 27, 2012

We stayed here as a rest en route to our final vacation destination, easy access from highway, clean hotel, nice bed, good shower, hot breakfast. For the price it greatly exceeded expectations. We will stay again on our next road trip.

  • Stayed: September 2012
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1  Thank Dadoodledet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded September 28, 2012

We so very much appreciate your business and kind words of expression. Please come back soon..

Kindest regards,

Kevin, Laurie and staff..

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Reviewed September 5, 2012 via mobile

We stayed in a king suite with hot tub. It was a very nice room. They had new LCD tv's. Little noisy from the interstate cause it next to I-75. It has a indoor heated pool but in the pool house was hott. They also had hbo channels too.

  • Stayed: August 2012
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Thank Jinx1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded September 10, 2012

We all very much appreciate and value you kind words and business. Please choose us again for any future lodging needs.

Kindest regards,
Kevin, Laurie and staff

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Reviewed September 4, 2012

  • Stayed: August 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank yowen
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded September 5, 2012

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Reviewed August 21, 2012

Very clean, hotel staff were extremely pleasant. Would stay there again!. On our family vacation we needed someplace animal friendly as we travel with our 7 year old Lhasa Apso. We also use a corporate discount from my job. Several places we have visited did not honor my discount. The Red Roof Inn, not only honored my discount, but there was no additional charge for my dog. I will always use The Red Roof Inn when I travel!

Room Tip: The suite is very comfortable.
  • Stayed: August 2012, traveled with family
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Thank Bgloor60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
REDROOF551, General Manager at Red Roof Inn Richmond, KY, responded to this reviewResponded August 23, 2012

We so very much value and appreciate your choice in lodging with us and for all of your thoughtful comments. Please come back and see us again.

Kindest regards,

Kevin, Laurie and staff.

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Additional Information about Red Roof Inn Richmond, KY

Address: 111 Bahama Ct, I-75 at US 25, Exit #90/#90-A, Richmond, KY 40475-1189 (Formerly Red Roof Inn Lexington - Richmond)
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 14 Hotels in Richmond
Price Range: $57 - $91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Red Roof Inn Richmond, KY 2.5*
Number of rooms: 65
Official Description (provided by the hotel):
We are a locally owned and operated franchise and we strive to provide you with excellent service. We have 65 rooms and we offer everything from a 2 double bed room to king spa suites. Check in is at 3pm and check out is at 11am. We'll see you soon! ... more   less 
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Also Known As:
Richmond Red Roof Inn
Red Roof Inn Richmond

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