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Booking.com
$174
Fully refundable before Sat, Mar 30
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HIExpress.com
$174
Fully refundable before Sat, Mar 30
Breakfast included
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$127
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Reviewed September 13, 2016

room was clean, breakfast was decent, staff was very friendly. rooms had a fridge and coffee maker, flat screen tv and updated bathroom. it right off the highway too, so easy to get too. I would stay here again.

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
Thank HappyTravler_9
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 6, 2016

Stayed for a couple of nights while checking out the area. First they sent us to the 3rd floor and the room was not ready. Moved to the 2nd floor which turned out better as the 3rd floor is being painted so it was difficult to get around all the supplies. This hotel only has a few king suite rooms, would love to see them add a few one bedroom suites. Breakfast was average. Not as many choices as other holiday inn expresses. But it was clean and in a safe area. Also, they only had a pool and the water was cold. NO Hot tub...

Date of stay: September 2016
  • Trip type: Traveled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank classygrl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Richmond, an IHG Hotel, responded to this reviewResponded September 21, 2016

Dear classygrl,

Thank you for taking the time to post your comments. We are pleased to know you liked the cleanliness of our hotel. On the other hand, we are sorry for the inconvenience you had with your room allocations and also our pool temperature was not to your liking. Your feedback is very important to us as this continually helps us improve the facilities and guest services we offer to our guests. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGService

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2016

We had a great experience here last week. Clean room, excellent service, very friendly staff... a house keeper even came out of the laundry room to say good morning to us. Plenty of close parking. The only negative we could possibly think of is that we like to run the HVAC fan all night but their system would not give us that option.... saving on their electric bill I guess. The breakfast was very good, the eating area could be a little larger, but we were able to get a table both mornings.... and no, we are not relatives of the staff or owners... just tourists from Tennessee.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank jelh47
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 24, 2016

Good customer service and a good breakfast. I do not have any complaints. The beds are comfortable. Everything was very clean, which is top of my list in importance. I traveled with a family of four. I would stay here again.

Date of stay: August 2016
Thank JasonMeyer12345
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed August 7, 2016

Wonderful, clean rooms, great breakfast buffet, can't say anything negative! All positive and well worth the money! And friendly people! We got plenty of good sleep on our way home. Comfortable beds, great dog area.

Date of stay: July 2016
  • Trip type: Traveled with family
    • Location
    • Sleep Quality
    • Service
Thank ohio716
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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