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“Great hotel, great staff!”

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Holiday Inn Express & Suites Richmond
Ranked #3 of 14 Hotels in Richmond
Certificate of Excellence
Springfield
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great hotel, great staff!”
5 of 5 bubbles Reviewed January 20, 2013

The hotel was very clean and up to date, but the staff is what made the experience so great. As the other reviewers indicated, the hotel was right off the freeway, but we couldn't hear the traffic noise. The manager who was manning the front desk was friendly and made us feel more than welcome. Every employee at the hotel seemed happy, smiled and spoke to us. This was truly a well-managed and well-maintained property.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, January 29, 2013
Dear Nancy N.

Thank you for the wonderful review! Our entire staff takes great pride to ensure that each and every guest has a memorable experience. We hope to see you on your future travels.

Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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220 reviews from our community

Traveler rating
    146
    56
    13
    2
    3
See reviews for
88
47
10
38
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Frankfort, Kentucky
Level Contributor
61 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 13, 2013

Very nice and helpful staff. Did not not a "hurried" attitude. Took time to attend to the needs of guests, both at the registration desk and at the breakfast area. Acknowledged my "priority club" membership at check-in!
Room was clean, with fridge and microwave. Bathroom was clean, though tub drain was a little sluggish.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 575traveller47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, January 29, 2013
Dear 575Traveller47,

Thank you for being a priority club member and chosing to stay with us. We are lucky to have such an exceptional staff and are thrilled that they were able to exceed your expectations. We apologize for the sluggish drain and have since taken care of it.

Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
strongsville, oh
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

The HIX is in a good location right off of the highway and close to EKU. The room was clean, the bathroom was large and modern,the beds were comfortable, the breakfast was typical HIX fare. The staff was very good, and went out of their way to assist.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paul l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, January 29, 2013
Dear Paul I,

Thank you for choosing to stay with us during your visit to Richmond. We are glad that our hotel and staff was able to exceed your expectations and we hope to see you on your future travels.

Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo
Level Contributor
73 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed December 27, 2012

After a nine hour drive (and with a five hour drive coming the next day) we found this express to be an excellent hotel. Room was clean. Bed was comfortable. TV was easy to use as was the internet. Check in was easy and friendly and the biggest bonus was that we were told that breakfast was 6:30 a.m until 9 a.m.

We departed at 5:45 and the breakfast was 75% set up so we were able to enjoy something we did not expect. Pleasant drive home sailing thru Lexington, Cinci, and Dayton.

Room Tip: Upgrade to a suite if they let you.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rarm13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, January 29, 2013
Dear Rarm13,

Thank you for the 5 star review! We strive to create an atmosphere where guests can relax and unwind and are pleased to know that we were able to do that after your 9 hour drive. We hope to see you again should your travels bring you back through Richmond.

Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed November 16, 2012 via mobile

I stayed here for 2 nights for work. While I don't think the hotel is as new as it looks outside, the room was nice with updated furnishings. The young man working at the front desk when I checked in was very friendly & professional---really great service. The shopping plaza across the street was convenient for shopping & dining.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MAB927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this review, January 29, 2013
Dear MAB927,

Our service is what sets us apart from our competitors and I am glad that you were able to experience that. Thank you for choosing to stay with us on your travels and we hope to see you again.

Sincerely,
Sima
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Park City, Kentucky
Level Contributor
60 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed November 16, 2012

I rate hotels and restaurants based on expectations and experience. For example, I would have higher expectations for the Grand Hyatt in downtown Seattle than a HIEx in Richmond Kentucky. Both may be rated the same if expectations were met, but the individual experiences may be different.

That said, after staying three nights in the HIEx in Hillview KY (just south of Louisville on I-65) and giving it 2 stars, I gladly give 5 to the Richmond KY HIEx. As a Gold Priority member I stay in HIEx quite often, all across the country I have come to expect a quality standard for these properties. The Richmond HIEx is in the upper band of quality, cleanliness and staff competence.

The only demerit would be the quality of the bed. The mattress pad had a plastic-like element that made for a warm night.

I am sure to be spending the night in Richmond again and certain to stay here again.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joe1860
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allen Park, Michigan
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed November 6, 2012

I stayed here with 4 of my friends & we are all "seniors" with "expectations" & this place pleased us all . The price was very reasonable with the AAA discount , The rooms were immaculate & well appointed . We all were impressed with it . We had a great night sleep& the breakfast service (especially the cinnamon rolls ) were great. Loved the all night coffee service & the cozy couches in front of the fireplace --it was a great place to curl up & do late night reading without disturbing our fellow roommates. Your personnel were all very helpful & friendly .
Thank You !!!!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mitzimomg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Richmond

Property: Holiday Inn Express & Suites Richmond
Address: 1990 Colby Taylor Dr, Richmond, KY 40475-8844
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Richmond
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Richmond 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Richmond, KY. If you're looking for a place where friendly people and smiling faces are the hallmark of a city, where the blend of historic places, modern conveniences and Southern hospitality are vibrant, we welcome you to look no further and stay with us. Located off I-75 at exit 87, with 81 spacious rooms, a free 'hot' deluxe breakfat bar, wireless Internet and an indoor pool. With just a short drive to downtown enjoy the scenery of historic buildings, shopping, and dining. At Lake Reba Recreational Complex, you will find, a beautiful fishing lake, walking and running trails, playgrounds, Gibson Bay Gold Course, Adventure Falls Miniature Golf and Paradise Cove Pool. Visit Hummel Planetarium on EKU's campus for a trip to outer space! If you decide to drive around you will see places such as Ft. Boonesborough State Park, White Hall Historic Site, Valley View Ferry, and the American and Civil War Battlefield sites. At Bybee Pottery, located on HWY 52E, among the southern hills of Madison County, you can still watch pottery being made, this tradition has been going on there for 200 years. Our new Richmond Center, located across the street has stores such as, Belk, JC Penny, Hastings Entertainment, Logan's Steakhouse, Culvers, Cinemark Movies. Acres of Land Winery has delicious dining and remarkable home grown wine. Galaxy Bowling and Champions Sports bar is fun for the whole family. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

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