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“GREAT STAY”

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Holiday Inn Express & Suites Richmond
Ranked #3 of 14 Hotels in Richmond
Certificate of Excellence
Reviewed October 25, 2012

Recently stayed here for 2 nights while in the Richmond area. I was a little late arriving into the area on Friday night and the hotel actually called me to ensure I had planned to arrive. Check in was a breeze and the desk clerk was very friendly for 10:00 PM on a Friday night. The lobby area seems much larger than what you normally would expect at a mid-range hotel and the room was spotless and spacious. The location of this hotel is what I loved - right off the interstate and placed smack in the middle of a wide choice of restaurants. There was a large group of Georgia fans staying there for the football game against Kentucky that weekend, but I never noticed any increase in noise. Slept GREAT both nights (better than at home!). Express check-out was convenient as well. Would highly recommend this property to anyone.

  • Stayed: October 2012, traveled solo
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Thank KYMark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear KYMark,

It is our goal to provide our guests with superior service and make your stay as pleasant as possible. Our housekeeping staff will be thrilled to hear of your compliment. We hope to see you again in the future.

Sincerely,
Sima

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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174 - 180 of 240 reviews

Reviewed October 23, 2012

The day I checked into the HI Express in Richmond KY had been a long day of driving 500 miles of interstate & back roads. I was checked into this HIE by Makala (I'm 95% sure that was her name). She was vibrant and very personable and and turned my day around with her personality. My room was very spacious and modern. The exercise room was small but had nice equipment. The breakfast area had the usual HIE faire but was spacious & clean. There are several dining places in walking distance but more options within close driving range. I would definitely return here.

  • Stayed: October 2012, traveled on business
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Thank GRofVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear GRofVA,

Thank you for your kind words. Kala will be thrilled to hear that she was able to make your visit more enjoyable. We take great pride in the wonderful employees that we have working for us.
We look forward to your future visit!

Sincerely,
Sima

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Reviewed October 22, 2012

After having a bad experience with a Hampton Inn (undergoing renovation with dust and debris) where I had reserved a room the HI Express Front Office Manager Allen Edwards was kind enough to find me a room for the night. He and Katelyn Brogle went out of their way to make sure I was satisfied. Thanks HI Express!!

  • Stayed: August 2012, traveled on business
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2  Thank Don085
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear Don085,

I am thrilled to hear that we were able to provide you a room to your satisfaction. We take great pride in providing our guests with the best experience the moment they pull into our drive-way. I will pass your kinds words on to the rest of our team.

Sincerely,
Sima

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Reviewed October 21, 2012

I stay here each time I am in the area. The Hotel is consistently clean with friendly staff. Nice location and completely smoke free. Great place to stay if you don't need a lot of frills without having to give up basic amenities.

Stayed: October 2012, traveled on business
Thank LoveFunTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear LoveFunTravels,

We love to hear that you stay with us each time you visit Richmond. We also appreciate the time you have taken to post this nice review about us. Many guests make hospitality choices based on what they read on this website and review like yours help us stand out.

Sincerely,
Sima

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Reviewed October 11, 2012

Stayed overnight on a cross country trip. The hotel is in a convenient location, very near restaurants and shopping and close to the interstate. The hotel was very clean and quiet. The staff at the front desk, both on check-in and check-out, were very professional and helpful.

  • Stayed: September 2012, traveled with family
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Thank Steve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear Valued Guest,

Thank you for the great review!! Many of our guests would agree with you that our location is prime. After a long day of driving having so many choices close by makes it convenient. I will pass along your compliments to our front desk personnel and housekeeping. Reviews such as yours help us stand out for future guests.

Sincerely,
Sima

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Reviewed September 19, 2012

Traveled to Richmond on a business trip at EKU. The lady at the front desk was in training but handled the check-in like a pro and answered all my questions; very helpful. Received a phone call about an hour after check-in to make sure everything was OK with the room.

The rooms are spacious and clean. The room was equipped with a decent size TV, refrigerator, microwave, and coffee maker. Wi-Fi is also available in each room. Beds are large and comfortable. Nice assortment for breakfast. Coffee is available in the evening. The hotel has an indoor pool, fitness center, meeting rooms, and public use computers.

The only issue I had was the lighting in the room. There are several lamps but no overhead light so the room can be somewhat dark. Parking can also be an issue at times.

Overall nice place to stay. I will be staying here again for future trips to Richmond.

  • Stayed: September 2012, traveled on business
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1  Thank jpsams1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sima M, General Manager at Holiday Inn Express & Suites Richmond, responded to this reviewResponded October 31, 2012

Dear jpsams1970,

Thank you for such a nice and detailed review!! This review will be extremely helpful for our future guests. I am glad to hear that you will be staying with us in the future. We strive to provide services that will create a long term relationship.

Sincerely,
Sima

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Reviewed September 16, 2012

We stay here once a year for a family reunion. Each time the hotel has been consistently clean, comfortable, and a nice stay for us. The staff are polite and check-in is easy. Our daughter uses the pool each visit and she's normally the only person in it or just a few people are there. The hotel is conveniently located near anything you might possibly need. We always stay here and know it will be a good experience for us. I recommend it!

  • Stayed: October 2011, traveled with family
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Thank ImKellyWV1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Richmond

Address: 1990 Colby Taylor Dr, Richmond, KY 40475-8844
Phone Number:
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 14 Hotels in Richmond
Price Range: $126 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Richmond 2.5*
Number of rooms: 81
Official Description (provided by the hotel):
Welcome to Richmond, KY. If you're looking for a place where friendly people and smiling faces are the hallmark of a city, where the blend of historic places, modern conveniences and Southern hospitality are vibrant, we welcome you to look no further and stay with us. Located off I-75 at exit 87, with 81 spacious rooms, a free 'hot' deluxe breakfat bar, wireless Internet and an indoor pool. With just a short drive to downtown enjoy the scenery of historic buildings, shopping, and dining. At Lake Reba Recreational Complex, you will find, a beautiful fishing lake, walking and running trails, playgrounds, Gibson Bay Gold Course, Adventure Falls Miniature Golf and Paradise Cove Pool. Visit Hummel Planetarium on EKU's campus for a trip to outer space! If you decide to drive around you will see places such as Ft. Boonesborough State Park, White Hall Historic Site, Valley View Ferry, and the American and Civil War Battlefield sites. At Bybee Pottery, located on HWY 52E, among the southern hills of Madison County, you can still watch pottery being made, this tradition has been going on there for 200 years. Our new Richmond Center, located across the street has stores such as, Belk, JC Penny, Hastings Entertainment, Logan's Steakhouse, Culvers, Cinemark Movies. Acres of Land Winery has delicious dining and remarkable home grown wine. Galaxy Bowling and Champions Sports bar is fun for the whole family. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Hotel Richmond
Holiday Inn Richmond

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