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“VERY POOR CUSTOMER SERVICE”
Review of Super 7 Motel

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Super 7 Motel
Ranked #11 of 14 Hotels in Richmond
Richmond, Kentucky
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“VERY POOR CUSTOMER SERVICE”
Reviewed December 11, 2010

do not waste your time staying here. the man in the office who owns the place is very very mean to tennants here. there are people the rent by the month here and no one likes him cuz he is so hard to deal with. and you don't always get your mail. he hollars at people and argues with you every time you talk e with him. very snotty. people have moved from here cuz they are tired of dealing with him. his familly is nice and polite but he is very controlling with them. if he hears them being nice to a tenant he hollers at them and then the next time you try to talk to family member they are afraid to be nice anymore. be aware that these statements are very true and if you decide to stay here by the month, you will have to listen to his crap. he does not think he can get into trouble for treating people like he does. the only thing good about this place is the monthly price and clean room. he has tried ordering me around twice and i won't stand for it, and i told him that. so enter at your own risk. but legaly something will be done. good luck cuz he has told me that customers are always wrong

  • Stayed November 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank chevy67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
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  • Any
English first
Lansing, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 16, 2010

The sign out front said $29.99 and up, and my eyelids were getting quite heavy after driving all day until past midnight. When I asked whether there were still singles available, I was told yes. When I asked for one of the singles, for myself only, I was told that it was a couple dollars more, that the $29.99 was a past deal that worked with a coupon that was no longer offered. When I pressed the issue, saying that they needed to honor the price on their sign, the Middle Eastern / Asian clerk became snotty and defensive. I'm not a person who often raises his voice, and I didn't this time either, but I did tell him what he was doing is false advertising. I was upset enough to find this website to vent my feelings and share my experiences.

I was angry enough that I drove another 20-30 miles up I-75 to Winner's Circle in Georgetown where I've stayed before - a little more expensive ($36+ and tax on top), but honest, friendly, professional service and very nice, large, clean rooms - certainly worth the extra driving and cost.

Stayed August 2010, traveled solo
Helpful?
2 Thank michiblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Richmond hotels

South Lebanon, Ohio
Level Contributor
88 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed December 10, 2009

Pros:
it was a nice clean room
good rate
friendly front desk person
wi-fi in room

cons:
tv volume control did not work properly

This motel is no longer Motel 6 but Motel 7,I wonder if Super 8 is going to be the next one in line to be there.

Stayed December 2009, traveled as a couple
Helpful?
Thank Arwen_Windwalker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kettering,oh
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 1, 2009

Have stayed in many economy motel/hotels through the years but this has got to be the worst experience ever. Upon arrival the first clue was the office door was locked and a bell was needed to get someone. This was a stop over for a long next day drive. Went to our room on 2nd floor and immediately had concerns over cleanliness. Room had that dingy, barely cleaned feeling, and smelled like a**. There were dead bugs in corners and crevices. Also pool which is shown on site info was empty other than empty beer cans floating in inches of water. My only advise stay away and pay a bit more for a nice or even decent hotel. If this is what to expect from Motel 6's, I would avoid any of them like the plague.

  • Stayed August 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ProudBuckeye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 7 Motel

Property: Super 7 Motel
Address: 1698 Northgate Dr, Richmond, KY 40475-1066 (Formerly Motel 6 Richmond)
Location: United States > Kentucky > Richmond
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 14 Hotels in Richmond
Price Range (Based on Average Rates): $
Number of rooms: 55
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