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Holiday Inn Express Pikeville
Ranked #3 of 5 Hotels in Pikeville
Gun Barrel City, Texas
Level Contributor
98 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Check it out first”
Reviewed January 10, 2013 via mobile

I'm not usually writing bad but it is what it is.
Tired and already checked out another hotel prior to choosing this location.
Price was a bit high for what u get
Lady in the evening was real nice and even appologized for the rate after I mentioned it
Here is what I got
One of the pillows had what appeared to be blood stains on the pillow case
The vanity dink was stopped up
And the breakfast I didn't chance
I someone needs to check the rooms as well. Wow
I brought the pillow down to the manager and she explained they let the housekeeping staff go appologized and refunded the room
Great potential but until they get their operation in order it is a risk

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank K9sniffer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Pikeville, responded to this review, January 24, 2013
Dear K9sniffer,

Thank you for taking the time to express your thoughts and concerns regarding your stay with us. We are hospitality professionals who work diligently to ensure our facilities are well maintained and apologize for the unusual conditions of the room you received. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible.

Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

Sincerely,

Joel B
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

128 reviews from our community

Traveler rating
    50
    38
    19
    13
    8
See reviews for
52
21
6
32
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Level Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed November 17, 2012 via mobile

I was in town for a one night stay and booked through the HI website. Upon arrival, I was upgraded into a suite, which was really a big room. The furniture, wall coverings, ect in this room were in high need of refreshment. Everything was clean and in working order, just old and dingy. Breakfast was below other free spreads at other HIEx or Hamptons I have stayed at. If you can tune out a few coal trains, ask for a river view room. The water is really very pretty.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank infinitiboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkersburg, West Virginia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 15, 2012

Holiday Inn Express Pikeville KY Review 11.13-14-12

Intro: I did not deal with the staff of this location, as I was travelling with someone else and they dealt with it. I sat in the car waiting on them, therefore I have very minimal staff interaction to report.

Stay Location: Pikeville,KY
Stay Duration: 11.13.12 to 11.14.12
Room rate: discounted at 115/night for 1 night normally 150/night

Pros: has wifi, decent location, good layout of premises, felt secure, courteous guests, well separated rooms, nice bedding and pillows, nice lighting, nice bathroom fixtures, nice shower, nice laptop work desk, very nice free breakfast, A/C and heat worked good (yes I had to use both as the room was too hot when we got there), had a good shower curtain that curved outward so the shower curtain didn't stick to you, toilet flushed really good, very clean rooms, no smell in non-smoking rooms, parking was decent, view was decent (creek and trees). In breakfast area the staff was friendly and helpful.
Cons: train noise every couple hours, sorta weird wasy to access the hotel, not immediately close to the best places to eat, elevators were a bit slow

Recommended: yes

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RemixedCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Commercial Point, Ohio
Level Contributor
37 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 30, 2012

My extended family stayed here one night on our way to a wedding in another state. We had four rooms between all of us in different areas and floors of the hotel. EVERYONE was impressed with their individual rooms. The staff was extremely friendly at the front desk as well as the housekeeping staff and breakfast staff. Speaking of breakfast, it was unlike any other continental breakfast I'd seen before. There was everything from the usual cereal and fruit to biscuits and gravy with sausage and eggs. Nice clean rooms and very spacious as well. The little basket of goodies was a nice touch to find upon check-in as well as the cookies at the front desk. My daughter used the pool and gave it her thumbs up. I enjoyed the coffee station that I understand is open 24 hours a day with regular and flavoured coffees. For the money, choosing to stay in this hotel was such an unexpectedly pleasant surprise.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank trico40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 9, 2012

Our recent stay at your Holiday Inn in Pikeville, Ky was great. Rooms, motel, service and food were exceptional. If ever in that area we would stay there again. We appreciate a nice place to stay when traveling. The motel was just beautiful. Thanks alot.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa D, Manager at Holiday Inn Express Pikeville, responded to this review, October 11, 2012
Thank you so much for your positive reveiw of our Hotel. We look forward to future visits from you.
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New Jersey
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 5, 2012

This hotel stay exceeded expectations by having everything necessary for us as long-distance travelers. We were presented with freshly prepared cookies at check-in, and the room was clean and modern looking with an excellent individualized air conditioning unit (not a central a/c like other hotel which do not get the room cold enough for us). Additionally excellent, as a huge advantage is that the room windows can be opened to have fresh air! The room accommodated all our needs in that it had a microwave and fridge, and a nice flat screen TV with decent channel program choices. All this plus a complementary hot breakfast in the morning topped off a great 2 night stay while visiting Pikeville University. Staff was very friendly.

Room Tip: Ask for a room with a view to the river as that was nice scenery.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa D, Manager at Holiday Inn Express Pikeville, responded to this review, October 11, 2012
Thank you so much for your positive revweiw of our Hotel. Each positive review motivates our staff to try even harder to please even more of our friends.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, West Virginia
Level Contributor
517 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 314 helpful votes
Reviewed October 1, 2012

The pink pseudomonas growing around the tub should have been cleaned before caulk was applied. Hair is a pet peave of mine, when there is hair left on the bathroom floor I immediately start checking the room for cleanliness. The hotel is nice overall, not above average. A more clean, welcoming exterior instead of a group of smokers at the door would have been better. The beds are very hard as are the pillows. Breakfast is good, the lady who sets up breakfast is extremely friendly. Room was spacious, walls needed an even coat of paint instead of touch ups here and there.

Room Tip: Request a top floor room to decrease the noise.
See more room tips
  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AirForceTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Teresa D, Manager at Holiday Inn Express Pikeville, responded to this review, October 5, 2012
Thank You for bringing your concerns to our attention. Continued feedback from our guests, be it positive or negative, help us to provide the best service available to all our guests. Please rest assured that your concerns are being addressed and corrected. Feel free to come check our progress anytime.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Pikeville

Property: Holiday Inn Express Pikeville
Address: 476 S Mayo Trl, Pikeville, KY 41501-1524
Phone Number:
Location: United States > Kentucky > Pikeville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 5 Hotels in Pikeville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Pikeville 2.5*
Number of rooms: 63
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Pikeville Hotel. Hotel features include complimentary Express Start breakfast and free local phone calls. Enjoy a unique breakfast experience with our new Smart Start breakfast bar served every morning featuring a selection of juices, cereals, breads/pastries, sausage or bacon, biscuits and gravey, scrambled eggs, cheese omlets, and even hardboiled eggs. We have also created the world's best tasting cinnamon roll. Visit Pikeville, KY and Stay Smart at the Holiday Inn Express Hotel. The official host hotel for East Kentucky Expo Centre. ... more   less 
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Also Known As:
Holiday Inn Express Pikeville Hotel Pikeville
Holiday Inn Pikeville

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