I went to the Creation Museum and was having a great time till I got to the end where the Dino Hall exhibit was. I have a disability and am on crutches, navigating stairs can be very difficult for me, and I found out at the end that the Dino Hall exhibit was up a flight of stairs. I was in a wheelchair the whole time and at the beginning when I got it, I asked them if the entire place was accessible with me being in a wheelchair and they told me yes. Had I checked my crutches in with them, I would never have been able to go up the stairs had I wanted to. When I went to go file a complaint, the Customer Service Representative did not seem to care at all about the situation. I was coldly handed a response card and told to write my complaint on there. I would think that a customer complaining about a potential breach of the ADA would have cared a bit more about my situation. So i was given the contact of the owner of the museum eventually after I got across to the staff the seriousness of the situation. When I spoke to him he was all the more cold and distant to the situation as well. Was told by him that he would follow back, but then after MANY attempts to reach him again, I have gotten no response from him or his team. So basically if you want to enjoy just 90% of the museum as a person with a physical disability, then the Creation Museum will be just fine, but for those that want the full Museum experience, you better not have any physical limitations, because if you do, then you will be out of luck.