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“Clean rooms, friendly service” 5 of 5 bubbles
Review of Courtyard Paducah

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Courtyard Paducah
Ranked #23 of 28 Hotels in Paducah
Nashville, Tennessee
Level Contributor
70 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Clean rooms, friendly service”
5 of 5 bubbles Reviewed September 2, 2013 via mobile

My husband and I decided to go away for a weekend and ended up in Paducah. At the front desk, the gentleman found out we were there for a weekend getaway and upgraded our room to a king bed with a balcony.

The hotel is very clean, the rooms are nice and beds comfortable. The staff was very friendly.

The only issue was the Bistro. A couple of times we went downstairs for food, we found the Bistro closed even though it should have been opened. But that may have been a mistake on our part.

Overall a very nice stay. If we come back to Paducah, we will stay here.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Candace M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, September 3, 2013
Hello,
First, thank you for choosing Paducah as your weekend getaway! Second, thank you for making the Courtyard by Marriott Paducah a part of your trip. We are delighted that you enjoyed your stay with us. In regards to the Bistro hours, it is open from 6AM - 9:30AM weekdays and 7AM - 10:30AM on the weekends. It then reopens for dinner at 5PM -10PM nightly.
I do hope that you stay with us again if you are ever in the Paducah area!

Sincerely,
Patricia Steckenrider
Dir. of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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144 reviews from our community

Traveler rating
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    33
    10
    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Cincinnati
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 31, 2013

New, clean, nice, friendly place in Paducah, although a bit hard to find. Google can find it, Garmin could not. Good value. Breakfast is quasi self service but has good enough selection of items. Plenty of free parking

Room Tip: Nice place, good value
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank HM_Cincinnati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, September 3, 2013
Hello,
Thank you for taking the time to "find" us while you were in Paducah. We are so happy you enjoyed your stay. We know that our hotel may not be the easiest to find, however the benefits of not being directly on Hwy 60 or next to I-24 are wonderful. We are far enough away to provide a peaceful and quite setting yet still close enough to see Hwy 60 & I 24 and get to all the shopping and restaurants in 2 - 5 minutes. I hope you took advantage of the lovely walking park across the street from our hotel. It is a great place to relax or get a few laps in while you are on the road.

We hope to see you again the next time you are in Paducah,

Sincerely,
Patricia Steckenrider
Dir. of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
5 of 5 bubbles Reviewed August 29, 2013

Excellent staff! Trish was very helpful getting our group registered and assisting with several room changes. The rooms are clean and neat and it's a quiet location for road weary business travelers. I've stayed at other area hotels and did not receive the same level of customer service. Our group will use this hotel again.

Stayed August 2013, traveled on business
Helpful?
Thank dbb300
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, August 30, 2013
Hello,
We are so pleased that you enjoyed your stay with us! We strive to deliver the best customer service for our guests! We look forward to serving you again the next time you are in the Paducah Area!

Sincerely,
Trish Steckenrider
Dir. of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ellicott City
Level Contributor
165 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed August 21, 2013

This is a very nice place to stay and the staff is wonderful. It is clean and quiet. It is off the highway so you don't hear interstate traffic. You can walk up the road in the morning or evening and there is no traffic since the hotel is on a dead end road

  • Stayed August 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, August 27, 2013
Hello!
We are so happy that you enjoyed your stay with us and appreciate your review on Trip Advisor. Please stay with us again the next time you are in Paducah!

Sincerely,

Trish Steckenrider
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed July 28, 2013

While it is clean and kept well the staff is not the most friendly of helpful. I would stay somewhere else. Also breakfast is not included with your room and it is expensive for what you get if you get it there. Bob Evans & Cracker Barrel close by.

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank elemay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, August 15, 2013
Hello,
I hate to hear that you did not have a wonderful experience with our hotel staff. This issue will be addressed immediately, as we strive to make sure all of our guests receive the utmost in customer service while they are with us.
In regards to the lack of complimentary breakfast, it is a Courtyard by Marriott standard to have an onsite restaurant and not a complimentary breakfast buffet. We have recently lowered our prices in the Bistro to make menu items more affordable and to allow our guests the ability to have a hot, made to order breakfast every day rather than the same pre-packaged food many find at hotels with complimentary breakfast buffets serve.
We do hope that you will try us again the next time you are in the Paducah, KY area as we are under new ownership and making great strides to provide our guests with an outstanding lodging experience.

Sincerely,
Patricia Steckenrider
Dir. of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BISHOP
1 review
1 of 5 bubbles Reviewed July 22, 2013

Warning. This hotel will not give you a room with two beds if you booked through Priceline. Although its true that this is entirely up to local management, I've been doing Priceline for years and have never been treated like a second class citizen. I will take this out on other Marriotts, when booking outside of Priceline.

  • Stayed July 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank STEVE H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, August 15, 2013
I just wanted to take a moment to address your frustrations with the Priceline process at our property and to let you know we are reviewing the policies at the hotel in order to make our guests happy. Our property has different price points for each room type. When you reserve a specific room type through Priceline the payment we receive from Priceline is for that room type and therefore the changes were not made. However, we are reviewing solutions to this issue as we want our guests to be 100% satisfied with their stays with us. If possible we will make every effort to fulfill our guests requests.

Sincerely,
Patricia Steckenrider
Dir. of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Paducah hotels

Spartanburg
Level Contributor
89 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 bubbles Reviewed July 22, 2013

Usually my wife and I stay with Courtyard Marriott because of consistent cleanliness, quality, and comfort. Unfortunately, this Courtyard doesn't understand the word "clean." Musty, odorous, mildew overlaid with the stench of bleach - that's the way the room and halls smelled. Since Courtyard Marriotts are supposed to be upper scale, around $120 per night, I also find the fact that they offered no complimentary breakfast at this location disappointing. If they're going to charge this much, then at the very least I expect a clean facility. Shame on this one! Marriott - do something about it!

Room Tip: Go to another hotel.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Paducah, Director of Sales at Courtyard Paducah, responded to this review, August 15, 2013
Hello,
I just wanted to take a moment to address your concerns with our property as we strive to make sure every guest has a great experience with us.
In regards to the bleach smell, we have spoken to our housekeeping department and this has been taken care of. Rather than using the air fresheners, our housekeepers thought the scent of bleach was a more clean smell and were therefore spraying it in the rooms. We realized that bleach has a somewhat offensive odor and have advised our staff to no longer do this. As for the complimentary breakfast, as a Courtyard by Marriott brand we do not offer this amenity because we have a Bistro in our lobby. The Bistro allows our guests to have made to order meals prepared for them with a variety of choices on a daily basis. Though there is an affordable price with this feature, our guests will avoid the pre-packaged and often same choices day after day that many hotels with complimentary breakfast buffets provide.
Please know we do appreciate your comments as it allows us to make our hotel better. We invite you to see our improvements the next time you are in Paducah,

Sincerely,
Patricia Steckenrider
Dir. of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Paducah

Property: Courtyard Paducah
Address: 3835 Technology Dr, Paducah, KY 42001-5275
Phone Number:
Location: United States > Kentucky > Paducah
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Paducah
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Paducah 3*
Number of rooms: 100
Official Description (provided by the hotel):
Among Paducah hotels, the Courtyard by Marriott Paducah West Hotel stands above the rest. This Paducah hotel is just minutes to Downtown Paducah and Paducah/Barkley Airport(PAH) and features a brand new refreshing Lobby where you can Eat.Drink.Connect® with complimentary WiFi, Networking spaces, Bistro® offering delicious breakfast choices and Starbucks® Coffee as well as Dinner selections with beer, wine and lots of friendly service! . This hotel in Paducah is centrally located if you're in Paducah to visit Lourdes Hospital or Western Baptist Hospital. While you're here, enjoy some leisure time at Kentucky Oaks Mall or the Downtown Paducah Riverfront. Sleep well on our premium comfort bedding, featuring luxurious down blankets. When you need to unwind at the end of the day, take advantage of our swimming pool, whirlpool and Fitness Center, or take a walk or jog around the park. Among Paducah hotels, you'll find the Courtyard Paducah West has everything you need for a comfortable, productive stay. ... more   less 
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Also Known As:
Courtyard By Marriott Paducah West Hotel Paducah
Courtyard Paducah West
Paducah Marriott
Paducah Courtyard

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