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All reviews typical hie front desk morning breakfast is great hotel walk in shower fresh baked cookies the staff was super friendly outdoor pool great breakfast very pleasant stay stayed two nights breakfast staff the entire staff the breakfast area off the highway short drive free breakfast
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Reviewed July 11, 2018 via mobile

This place is probably the most friendly hotel I’ve ever stayed in. Every single employee we encountered was so nice and helpful!! The front desk girls working on Tuesday night (July 9th) at 9pm were THE BEST!!!! After a 13 hour day of driving, it was great to be greeted so kindly and they even served us cookies and milk!!! They recommended a local Pizza place called Pizza Inn which was great as well!! We will stay here again when we pass back through on our trip back to FL!!! Thanks for a great stay!! Oh-and breakfast was good too and the server in the kitchen area was wonderful!!!!!! (I just can’t say enough good about this place or its staff!!!! ) HIGHLY RECOMMEND!!!!

Date of stay: July 2018
Trip type: Traveled with family
1  Thank MDJD2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this reviewResponded August 14, 2018

Ok, let me get up, because you just floored me with your awesome comments! Wow, thank you for sharing your guest experience regarding your stay with us here at the Holiday Inn Express & Suites - Paducah West! We all try to see that our guests have a wonderful stay and we certainly hit all cylinders with yours! Thank you for your recommendation & we hope to see you & yours on the next trip to Paducah, KY!

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Reviewed July 2, 2018 via mobile

The staff is very friendly and welcoming! Our kids love the outdoor hotel pool and they also offer a few floaties, goggles, toys etc. in the bin on the pool deck! Our very favorite part of staying there are the warm cookies served in the evening! The oatmeal raisin were absolutely delicious! The rooms aren’t nearly as modern as the newly built Holiday Inn Expresses but still comfy and clean nonetheless!!

Date of stay: June 2018
Trip type: Traveled with family
Thank DeeshaD2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this reviewResponded July 6, 2018

Great to hear you & your family had a wonderful time while you were with us! Our outdoor pool area is certainly inviting & gets a lot of use this time of the year. Glad that you were able take advantage of it and of the Cookie Hour! We certainly hope you & your family will have another opportunity to stay with us here at the Holiday Inn Express & Suites - Paducah West!

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Reviewed June 24, 2018

This hotel appears to be fairly new. The common areas and rooms are clean, and the staff is well-trained. Everyone we encountered greeted us with a smile. There were a few small things that detracted slightly from the experience: the third-floor ice machine room was flooded, and no one seemed interested in cleaning up the mess or finding its origin. Another couple told me they reported the situation several days earlier. In room #335, there was some traffic noise from very nearby I-24, but it wasn't enough to create sleep problems (at least for me). Overall, I would recommend the place. We did not sample the breakfast but it looked good from a distance (all the basics of the free breakfast in place).

Date of stay: June 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this reviewResponded June 27, 2018

Thank you for choosing to stay with us & sharing your guest experience with our facility! I certainly want to thank you letting us know about the ice machine issue & let you know that it did get resolved. I will be working with the staff to ensure we resolve issues quite a bit faster. We appreciate the recommendation & hope you will have another opportunity to visit with us again here at the Holiday Inn Express & Suites - Paducah West!

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Reviewed June 20, 2018 via mobile

I cannot rave enough about this motel! Desk staff was so extremely personable! The whole facility is spotless. It appears brand new inside and out yet it's five years old. Breakfast was nicely presented and well organized. When in Paducah, stay here!

Date of stay: June 2018
Trip type: Traveled as a couple
Thank Judy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this reviewResponded June 27, 2018

Oh, stop it, you're making us blush...

On a more serious note, I want thank you for your phenomenal comments & recommendation regarding our facility & staff here in Paducah! It really makes the staff's day getting reviews/surveys from folks who 'rave' about their stay. We certainly hope you will have another chance to visit Paducah & stay with us here at the Holiday Inn Express & Suites - Paducah West!

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Reviewed June 15, 2018 via mobile

We very much enjoyed this hotel. We stayed here with some of our grandkids. The room was very comfortable and clean. The kids loved the pool. Breakfast was much better than most hotels. It was more expensive than we normally pay, but we had a very pleasant stay.

Date of stay: June 2018
Trip type: Traveled with family
Thank bonniej495
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this reviewResponded June 18, 2018

Wonderful to hear that you enjoyed your stay with us! We certainly appreciate you taking the time to share your guest experience. Our outdoor pool is certainly getting some use & great to hear that your grandkids were able to test it out! We look forward to your next opportunity to stay with us here at the Holiday Inn Express & Suites - Paducah West!

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