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“Deluxe Accommodations and Friendly Staff”

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Holiday Inn Express Hotel & Suites Paducah West
Ranked #7 of 29 Hotels in Paducah
Certificate of Excellence
St. Augustine, FL
Level Contributor
157 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Deluxe Accommodations and Friendly Staff”
Reviewed September 11, 2013

Wow - what a great 1st night on our road trip! We were exhausted and too tired to check all the hotels at this West Paducah exit, so we decided we'd take whatever this new Holiday Inn Express had. We spent $99 plus tax (twice as much as our budget) but received extremely friendly service from our front desk person Giovanni, and a GREAT room. He recommended the nearby restaurant (name escapes me right now, but it's a BBQ place) and we loved it. The beds were so comfortable with 4 huge fluffy pillows on each bed...we slept like STONES. Breakfast is included - with pancakes, (check out the automatic pancake machine - it's a hoot), sausage, sausage gravy, eggs, biscuits, toast, yogurt, milk...and more. Skeeter was the breakfast hostess and she was friendly and helpful and an absolute delight. An overall 5 star experience.!

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank OfficeMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, October 23, 2013
Thank you for choosing us first when visiting Paducah for your trip. Paducah does feature several wonderful restaurants (as well as other sites) and hopefully on your next trip you will be able to visit a few more locations. We do have great team members and it is always pleasure to see them recognized specifically.
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208 reviews from our community

Traveler rating
    170
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    2
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
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English first
Adamsville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

I had to cancel more than 24 hours of reservation and were told by making an advanced reservation we could not cancel the reservation. Yes, we had to pay two nights stay. Our credit card company tried to work with Holiday Inn but they would not work with us on this issue. So BEWARE if you make reservations on the internet (read all the fine print).

Stayed September 2013, traveled as a couple
Helpful?
1 Thank patty s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, September 25, 2013
Dear patty s,

Thank you for your review. ​We have a pricing structure that allows us the opportunity to offer deeper discounts to our customers. In order to offer these rates we must attach restrictions such as cancellation fees or full prepayment. Some of our lowest discounted rates carry full prepayment requirements while others carry a cancellation fee.

If rooms are available for your travel date, we will always offer the option of booking either restrictive (with cancellation/prepayment requirements) or non-restrictive (can be changed and cancelled without penalty) rates. This will allow you more flexibility in making your specific travel arrangements. For example: if you are certain about your travel plans, the restricted rate will be a consideration, whereas if your travel plans are less definite the unrestricted rate may better meet your needs.

I appreciate you taking the time to share your thoughts and I hope you will give us the opportunity to serve you again in the future.

Sincerely,

Jaime W
Case Manager
IHGCare
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Murphy, North Carolina
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 4, 2013

Excellent hotel, very clean and the staff was exceptional. Easy access from interstate and lots of good restaurants close by. Very comfortable. Recently updated. Breakfast was the standard fare but good.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank joiestiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, November 7, 2013
Thank you for sharing your stay experience. Paducah certainly is a convenient location for many travelers and certainly offers many choices for dining & shopping. Be sure to stop and stay with us again!
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Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013 via mobile

This was a very nice hotel. I will stay here again if I get the chance. The bed was so inviting after a long drive and the breakfast was total what I needed to refuel my body to finish my journey. Thanks!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PDB1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, October 23, 2013
Wonderful to hear we were able to get you refreshed while you were on your journey. We look forward to your next trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Memphis, TN
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2013

Had an overnight stay at this property for business. The hotel has only been open for 1 month so the property was perfect!! The staff was very helpful with directions and were beyond friendly. I will def be back!

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jonesc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, October 23, 2013
We certainly hope we made your business trip successful. We hope you get that chance to return to Paducah for another visit.
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Cedar Bluff, Alabama
Level Contributor
107 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed August 21, 2013

The new version of the Holiday Inn Express in Paducah is better than the last one. We keep coming back because it is always clean and neat almost to perfection. It is also close to several restaurants you can walk to.

The front desk staff was great - very courteous and helpful. We will come back again.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lobowolf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, November 7, 2013
Thank you for visiting Paducah and staying with us at our prior facility and our new one. We certainly strive to be the best at what we do, so you can continue to have a clean, comfortable, and welcoming experience.
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Chicago, Illinois
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 19, 2013

This is the second time I have stayed at this hotel. The location is just off the highway and close to restaurants and shopping. The kids love the pool and the evening cookies and milk. The hotel staff are friendly and warm. They were great and understanding the last time I stayed there when in the middle of the night our family had two very sudden sick toddlers. Staff provided me with snacks, help with cleaning the room and advice with local clinics, if needed. By the time we left, the entire staff were asking us how the kids were doing! The rooms are very clean and the breakfast has something for everybody to eat. Will stay at this hotel on the next visit to Paducah!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pengy97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cary A, General Manager at Holiday Inn Express Hotel & Suites Paducah West, responded to this review, November 7, 2013
I'm so glad we were able to assist in your time of need. It can be stressful trying to care for little ones that get ill while traveling. We certainly hope you & your family have many more opportunities to visit us in the future.
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Additional Information about Holiday Inn Express Hotel & Suites Paducah West

Property: Holiday Inn Express Hotel & Suites Paducah West
Address: 3996 Hinkleville Rd, Paducah, KY 42001-9017
Phone Number:
Location: United States > Kentucky > Paducah
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 29 Hotels in Paducah
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Paducah West 2.5*
Number of rooms: 85
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