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“Not a great experience”

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Hampton Inn & Suites Murray
Ranked #1 of 9 Hotels in Murray
Certificate of Excellence
Kentucky
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Not a great experience”
Reviewed June 18, 2012

The good- The beds are comfortable and the free breakfast is good.

The bad. The free high speed internet is very, very, very slow. The pool area smell really bad.

Room Tip: Don't get first floor.
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  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hal T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hampton Inn & Suites Murray, responded to this review, July 2, 2012
Good afternoon,

It is our goal to have you return to our property and experience our welcoming environment on your next trip to Murray. I apologize for the inconvenience you experienced during your visit to our hotel but I definitely appreciate that you have brought this to our attention. We will be in the process of increasing the internet Bandwidth very soon so our guest continue to have a more enjoyable experience as they are surfing the web. In addition, I will also be touching base with our maintenance staff to resolve the issue in the pool area as well.

From all the staff and management at Hampton Inn & Suites, we would like to thank you for recently being our guest in Murray, KY. Should you have any questions or if there is anything we could have done to make your stay more pleasant, please do not hesitate to let us know. Once again. thank you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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305 reviews from our community

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    9
    7
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • German first
  • Any
English first
Birmingham, Alabama
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 18, 2012

Traveled to Murray in May and really enjoyed my stay. Thank you to the staff for being so great! Breakfast host was fabulous! There is tex mex type of restaurant next door that was very good too. I will definitely stay again when I am in Murray.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelAGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Hampton Inn & Suites Murray, responded to this review, July 2, 2012
From all the staff and management at Hampton Inn & Suites, we would like to thank you for recently being our guest in Murray, KY. We are glad that you enjoyed our warm hospitality and our efforts to provide you with excellent service. It is our goal to have you return to our property and experience our welcoming environment on your next trip to Murray. Once again, thank you!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
189 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed June 18, 2012

Me and my family stayed here while on vacation. The room was very nice untill next morining when we seen all kind of dead and alive bugs on the floor. Breakfest was good. Workout room was very functional. The pool on the orher hand always smelled. But overall it was pretty good minus the bugs

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SavedByGrace09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2012 via mobile

We stayed here with the family on a trip to Ky Lake. The weather was iffy, so the indoor pool & hot tub came in very handy for us and the kids. Great pool. Great breakfast. Great staff. The view of the trailer park out the window was great too...one less star for that. We'll likly stay there again sometime.

Stayed June 2012, traveled with family
Helpful?
1 Thank mayneminu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Level Contributor
5 reviews
3 hotel reviews
Reviewed May 10, 2012

If you are looking for an excelent hotel with great service within 2 minutes walking of the MSU atheletic complexes, numerous restaurants and limited shopping, then for sure stay in the Hampton Inn and Suites. My wife and I were traveling on business and visited Murray and selected the Hampton Inn as we always try to stay in a Hilton property. Checkin was a breeze and even though we were early the front desk was both friendly and accomidating. The room and corridors look like new and the bed was wonderful. Free breakfast with a delightful attendant that made us (and everyone in the hobby) feel welcome and went the extra mile as you could tell she truly enjoyed her job. The pool looked to be well maintained. Although we did not use the pool we did enjoy the workout facility. It is large and with top of the line equipment. For parents with children that like the pool, the exercise room looks directly out into the pool area so that you can work out while watching your children or family members. Will definitely bring my 2 GRAND Children on the next non business visit.
My ratings for the hotel:
Staff............5 Stars
Location.....Best in Murray, 5 Stars
Quality of room....Excellent 5 Stars
Will always stay at this property when visiting Murray.

Room Tip: "All front facing rooms have a great view of the Murray State University Campus"
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Danny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 23, 2012

Prepaid and stayed 3 nights at the end of our LONG trip to the USA. (expats living in the middle east). We have family in Murray and decided to stay in a hotel instead of with family this trip.

We did not have an issue with the hotel, the room (quite nice), the in room services, or the free breakfast (we didn't use it but we could have).

The staff was quite lazy as we had considerable baggage and required a baby cot in the room. We arrived quite late in the evening - 10 PM or so - and the man at the desk threw the cot on the baggage cart while my husband strained to load it with the rest of our bags. He gave us a room on the 3rd floor which was a bit inconvienent with all those bags. AFTER all the bags were loaded and the cot added to the mix I carried the baby and hubby started to push the cart - THEN the man says "sir, can I help you?". A bit late eh?

The stay was fine and the bed lovely - although I love a super soft bed, my husband was in pain after the first night on it. It's hard to please everyone!

On our final morning we planned to meet family for breakfast. We had packed our things the night before and left out our computer, and all the bags packed but open. When we returned from breakfast at Cracker Barrell our door was open and the dead bolt was propping it open as well. We were petrified! No one was in the room, but the obviously HAD been! And, they fully intended to return! After phone calls tot he desk and demanding to have some answers they came to "read" the lock and said WE were the last ones to open the door. Impossible! But, how can one disprove them? So, not only did WE leave the door open we also propped it open with the deadbolt? Anyway - long story short - they lied to cover up something or for someone...and nothing was determined to be missing that we have been able to tell....still, we left with a horrible, invaded feeling and would definitely NOT return nor recommend the hotel to anyone. To top it off AFTER our car was loaded the manager-type person offerred to "at least help you with your luggage".....WAY too little and AGAIN too late. Terrible customer servive - they offerred nothing but denial.

Room Tip: choose anther hotel
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  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviewed April 11, 2012

Staying a Hamptons Inn -Murray was one of the best expirience. The service is good and so is the ambiance.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daisy_panzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites Murray

Property: Hampton Inn & Suites Murray
Address: 1415 Lowes Dr, Murray, KY 42071-3598
Phone Number:
Location: United States > Kentucky > Murray
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Murray
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn & Suites Murray 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Hampton Inn Murray
Murray Hampton Inn

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