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“Courtyard by Marriott”

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Courtyard Louisville Downtown
Ranked #33 of 95 Hotels in Louisville
Certificate of Excellence
New Rochelle, New York
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Courtyard by Marriott”
Reviewed August 26, 2014

This was a conveniently located and very comfortable Courtyard. The staff was helpful in giving us directions, etc. I would like to point out that the only parking available is in the garage, and the set up for the garage might be difficult for someone with a physical difficulty of some kind. There is no bell staff available (as in any Courtyard) so you might need to plan your check in and check out carefully if you have an issue.

  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Alice M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 27, 2014
Thank you for you kind words regarding the Courtyard Downtown Louisville! Your opinion is very important to us. Just to note: we do have handicap accessible parking on the ground floor of our parking garage, just steps from our lobby door. We are so happy that you found our staff accomodating and so helpful. We look forward to serving you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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323 reviews from our community

Traveler rating
    140
    107
    46
    23
    7
See reviews for
67
80
17
114
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Nashville, Tennessee, United States
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 25, 2014

We stayed at this hotel this past weekend for just one night and had a wonderful experience.

Parking was a breeze and not very expensive for a downtown hotel at $6 a day with the ability to come and go with no extra charge.

The staff at check-in was incredibly nice and very helpful.

The room was clean, well cared for and had a nice view. We requested an upper floor, no feather pillows and a crib when we booked. All of these needs were met without question.

My one complaint is in the condition of the pack'n'play we were given. We ended up switching the one provided to the one we had stashed in our trunk. If there is one suggestion I have for management, please buy new pack'n'plays for your guests or even better, upgrade to actual portable cribs! What we got was old and rickety. It wobbled when set up, had sharp pieces of plastic sticking out and we were not brought a sheet for it. I was very unhappy with the quality. It would be beneficial for the management to upgrade these every year or two to avoid a lawsuit when a child gets hurt. Just a suggestion.

Everything else was top notch. We bought the deal that included breakfast for two and covered parking fees. This turned out to be about a $35 value that only cost us $10 to buy the upgrade. Well worth it.

I also want to recognize the staff in the Bistro for being SO SO SO nice. They worked so hard to accommodate everyone and served up big smiles and kind words in the process. They were WONDERFUL.

I would absolutely stay at this hotel again. Great location and great staff.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank cms0928
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 27, 2014
Thank you for selecting the Courtyard Downtown Louisville for your family's stay. We are glad you were able to take advantage of our weekend rate with breakfast & parking included and that you found it to be a good value! Thank you for recognizing our Bistro Staff...I will make sure to pass along your kind words. We apologize for the condition of the pack'n'play. We have actually ordered replacements and will have brand new ones within the next couple of weeks. We appreciate your input.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chippewa Falls, Wisconsin
Level Contributor
110 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed August 24, 2014

We were in town for the ironman and this was a great choice. The rooms are very nice and roomy, comfy beds and pillows. Location was great, a few blocks to riverfront, the 4th street live area and lots of restaurants around it. Check in was easy as was check out. Would definitely stay again.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Dale S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 27, 2014
Thank you for selecting us for your stay for the Ironman event. We truly enjoy hosting the athletes and their families! Our proximity to the event is a major plus. We hope to host you again for next year's competition.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
1 review
Reviewed August 20, 2014

People were great in servicing my needs especially Pamela Johnson at the front desk. Late night bar restaurant in the back on Friday night was extremely accommodating. My room had a fantastic view, Thank you.

Room Tip: My room was fantastic, facing YUM Center which gave a view of the restaurants in the area and the br...
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  • Stayed August 2014, traveled with friends
    • Sleep Quality
    • Service
Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 22, 2014
We are so happy to hear you enjoyed your stay with us! Ms. Pam does a phenomenal job of caring for our guests. Thank you for taking time out of your day to recognize her and our great hotel. We appreciate you!
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Level Contributor
143 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed August 18, 2014 via mobile

Stayed from three nights. The parking is not good. The rooms need a good deep clean a replacement of the mattresses in room 423 would not go a miss.
Didn't eat here so cannot comment.
Stayed here below a few times and it was better. Staff are helpful.

Stayed August 2014, traveled on business
Helpful?
1 Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 20, 2014
Thank you for your input! We are sorry that your stay with us this time was not the same great experience as before; we strive to create consistantly excellent visits for our guests! Thank you for letting us know about the mattress in your room. Last year we completed a full hotel renovation, including mattresses, so there should not have been an issue. We will rectify that immediately. We hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
Level Contributor
221 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed August 15, 2014

This is a nice hotel that looks well maintained.
The Good:
Staff was very nice and helpful
Single bed room was a good, comfortable size
Small refrigerator in the room
Comfortable bed
Lots of TV channels to choose from (included a TV channel guide)
Well lit room
Large, comfortable desk
Good shower head
Awesome air conditioner - was able to get the room cold
Fast elevators
Power outlets on desk and by both sides of the bed
Short walk to restaurants and bars

Not So Good:
Poor water pressure in shower
Internet was slow
Fairly noisy from the street noise

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MartinJLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 20, 2014
Thanks you for taking the time to let us know your opinion. We value your input! We have new Internet equipment that has made our access super fast. We are happy that you enjoyed your overall stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Union City, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2014

We stayed at the Courtyard for three days while visiting Louisville for a family occasion. Hotel was clean, maid service excellent. I particularly want to mention the people at the front desk who were helpful in every way especially Wilma and Iman. They went out of their way to make sure that our stay was enjoyable.

  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank skylinem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna Marie F, Director of Sales at Courtyard Louisville Downtown, responded to this review, August 8, 2014
Thank you for selecting the Courtyard Downtown Louisville when visiting your family. Our Courtyard family takes great pride in making our guests feel at home while they are staying with us. I will make sure that both Iman and Wima know of your kinds words.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Louisville Downtown

Property: Courtyard Louisville Downtown
Address: 100 S 2nd St, Louisville, KY 40202-1320
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Family Hotel in Louisville
#19 Romantic Hotel in Louisville
#32 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Louisville Downtown 3*
Number of rooms: 140
Reservation Options:
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Also Known As:
Courtyard By Marriott Louisville Downtown Hotel Louisville
Louisville Marriott
Louisville Courtyard

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