We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Cottonwood Suites Louisville Fair & Expo Center
Nearby Hotels
$123
Booking.com
View Deal
  • Free Wifi
  • Pool
$157
Hilton.com
View Deal
Certificate of Excellence
  • Restaurant
  • Room Service
$179
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$199
Marriott Hotels
View Deal
Certificate of Excellence
  • Pool
  • Restaurant
$149
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Breakfast included
$186
$159
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$68
Booking.com
View Deal
  • Free Wifi
  • Free Parking
The Brown Hotel(Louisville)
$281
$229
Hotels.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Restaurant
$110
Booking.com
View Deal
  • Free Wifi
  • Free Parking
Breckinridge Inn(Louisville)
$79
$68
Travelocity
View Deal
  • Free Wifi
  • Free Parking
Reviews (155)
Filter reviews
155 results
Traveler rating
43
33
34
22
23
Traveler type
Time of year
LanguageAll languages
43
33
34
22
23
Show reviews that mention
All reviewsgreat front desk staffneeds updatingboiled eggsentire weekendearly checkroom was spacious and cleanwi ficontinental breakfastyogurtchurchill downsderbyrenovationuniversityfurnishingsdowntown
FilterAll languages
Updating list...
125 - 130 of 155 reviews
Reviewed August 5, 2012

We stayed here for the street rod nationals car show. We had a truck, trailer and show car. We unloaded and drove the show car all weekend. We went to load up and our trailer had been STOLEN. We were assured that the hotel had security. Come to find out there are no outside cameras, the security guard only works 930pm to 430am. Apparently crime sprees are over by 430am. We also informed that the security guard only walks the parking lot once an hour and after a certain time his duties entail acter a certain hour to distribute newspapers throughout the inside of the hotel How is he supposed to watch the parking lot then? Talk about secure! After we found out it was stolen and filed a police report we wanted to speak to the general manager. Of course he wasn't there on a Saturday evening so we asked that he be called. Front desk clerk flat out refused. Asked if someone stole $5000 from the hotel if they would notify the general manager. They said yes. What's the difference? This hotel was full of show cars and trailers and everyone we talked to werent going to stay again as no one felt safe there. We have stayed here for at least 5 yrs because of convince in location to fairgrounds. This will be the last time.
On to the room, there was hair in the bathtub and on the floor in the bathroom. The shower leaked so there was always a puddle on the floor. We stayed in a room with 2 double beds (a four person room). Every day we were only stocked with 2 clean towels. So every night we had to call for towels. We asked if this was standard practice. The front desk clerk said well if u stay multiple nights we don't even have to clean your room. She was rude and incompetent.

  • Stayed: August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Camaroval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jodi S, General Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this reviewResponded August 10, 2012

Dear Camaroval: We greatly appreciate receiving your comments and sincerely regret that your stay was not as you should have received at this hotel and I would very much like to speak to you further about your stay if you would call me at 502.448.2027. I will be meeting with my staff to discuss where we fell below your expectations. I do want you to know, however, that our property has a very good record regarding our property security and have not had a reported parking lot incident for several years and I am personally upset about this incident and want you to know that we will cooperate with the police in this matter. Thank you for your comments and I look forward to speaking to you directly.”

Jodi Sandlin, GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2012

We stayed here for a quick overnight stop on the way to Florida, even though we arrived in the middle of the night the receptionist was polite and helpful. Our room was clean and comfortable, and despite being somewhat older than other Holiday Inns in the area, we felt it was good value for money. We'd likely stay here again if we needed to.

Stayed: August 2012, traveled with family
Thank Jeninthechi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2012

Amazing customer service. Kathy at the front desk went out of her to make my stay 10 times better then i possibly thought. She was very accommodating and went out of her way to help me and gave excellent customer service. Everyone staff member i encountered was friendly and helpful. Nice added perk, free coffee in the lobby and coffee machines in every room!

Stayed: June 2012, traveled with friends
1  Thank bahabala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 29, 2012

Dear Bahabala,

Thank you so much for reviewing your stay with us on TripAdvisor! We appreciate your feedback. We have past on your kind words about Kathy to her and the rest of our staff. We take pride in our employees because they are truly the best. We hope that you come back and see us soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

We stayed at this hotel during our recent visit to Churchill Downs. It was adequate for what we wanted and we got it at a very good price with the travellers coupons. Is a little noisy at night and not the greatest neighbourhood but no complaints. Would stay again at the right price.

  • Stayed: May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank COLINR M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake V, Front Office Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this reviewResponded June 19, 2012

Dear ColinR M, thank you so much for reviewing our property and your recent stay. We hope that you enjoyed your visit to Churchill Downs which is close and convenient to our location. We hope that you decide to stay with us in the future so that we can make your okay experience a great one!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2012

I booked the room for our stay during our Grandsons Graduations May 29th & May 30th. After reading the reviews, I questioned my choice, but decided to go ahead and stay here. The hotel IS in an older part of town and the hotel IS an older building. We were initially disappointed because the pool was out of order because we had planned a swimming party w/our grandkids. BUT, if service, cleanliness and location are what is important, then this Hotel is the place to stay. We were treated like royalty by everyone and the whole place was immaculate from the housekeeping staff headed by Miss Pauline. The beds were very comfortable and when we requested extra bedding, that was delivered to our door w/in 10 minutes. We were very pleased and hope to be able to stay here again in the future.

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Cat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jake V, Front Office Manager at Cottonwood Suites Louisville Fair & Expo Center, responded to this reviewResponded June 19, 2012

Dear Cat T, thank you so much for reviewing our hotel after your recent stay. We pride ourselves on the quality of service that our guests recieve when they stay with us at the Holiday Inn Louisville SW. I am so glad that Ms. Pauline and the housekeeping staff took such great care of you and I have relayed your comments to the staff. We hope that you come back and see us soon!!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews