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“Great one night stay”

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Super 8 Louisville Airport
Ranked #83 of 96 Hotels in Louisville
Shreve
Level 4 Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great one night stay”
Reviewed February 29, 2012

We stayed at this motel just one night on our way home from a vacation. It was very comfortable with reasonable rates.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gammy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, March 27, 2012
Dear gammy57,

Thank you for taking the time to review us on TripAdvisor. We're thrilled that you enjoyed your stay at our hotel. We hope you had a wonderful time on your vacation and look forward to seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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600 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Any
English first
Indianapolis, Indiana
Level 1 Contributor
3 reviews
Reviewed January 19, 2012

I can't say enough about the helpfullness of the front desk, espressially the young lady who checked me in. Every request I made was answered with a smile. In the morning when I checked out, the front desk called a taxi for me and arrived on time. I expected the hotel to have a shuttle but a cab to the airport only cost me $9.

My room was on the small side, the bathroom is separate from the sink. However it was clean and arrangfed well. No problems in the room during my stay. I booked the room on Hotwire for $39.

  • Stayed January 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, March 27, 2012
Dear Jeremy B,

Thank you for your wonderful comments on our rooms and staff. It is our pleasure to provide clean comfortable lodging to our guests at a price they can afford. I will personally forward your comments to our staff and look forward to seeing you on your next trip to Louisville.

Thank you again, and if I can be of any assistance, please contact me directly at 502-968-0088.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2012

The room was ok. The price was only $67. Need to clean doorknobs and handles. Tub floor seemed stained. Also parkin lot was strewn with trash (ashtray dumpings mostly). Staff very nice. Beds were clean.

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rbr22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, January 25, 2012
Thank you for your feedback concerning your recent stay at our hotel.

I apologies for the lack of cleanliness you experienced during your stay. Please be assured you that we take comments such as yours very seriously and corrective measures will be put in place to avoid such a shortfall in the future.

Thank you for the compliments on our staff and bedding. It is our goal to provide our guests with the best rooms and service at the best price. Thank you again for choosing to stay with us and we look forward to seeing you in the future. If I can be of any assistance at all, please contact me directly at 502-968-0088.


Sincerely,


Jay Mazur,
General Manager
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Louisville
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 17, 2011

This motel was recently remodeled and is very nice! Staff were friendly and the manager went out of his way for us! We totally enjoyed our stay in Louisville last week! Thank you!

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BushNurse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, October 18, 2011
Dear BushNurse,

Thank you so much for taking the time to review us on Tripadvisor. We value your feedback and are thrilled that you enjoyed your stay. I will personally forward your compliments to all the staff.

We hope you had a great time in Louisville and look forward to seeing you on your next visit to our beautiful city.

Thank you again!

Jay Mazur
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgia
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed September 5, 2011

I was staying in Louisville for the World Championship Horse Show that is held during the Kentucky State Fair. Now, I have stayed at this hotel a couple of years before & didn't realize the area had gone down hill when I made these reservations. The rooms have been remodeled (cheaply & horribly, but looks good from a distance) since my last but it doesn't seem to make up for the lack of caring by the staff.

I was going to check in a day early so I called to make sure there was a room that matched my reservations (smoking room), & was told by the gentleman that answered that there was, & there wouldn't be a problem. I arrived a few hours later to find that they did not have the room I had reserved available, & that the manager had "locked them out", whatever that is supposed to mean, & there were no smoking rooms available. Okay, I will suck it up. Just give me a room near a door I can get to smoke.

Little did I know that I was going to have to battle half-drunken, half-naked, barefooted men smoking at the entrance door closest to my room just to get my things in the building. That was a quick unload & hide in the room, hoping they are gone. Oh, and the entrance on the side of the building was NEVER locked, not that that would have mattered.

Once into the so-called safety of my room, I alway check the windows. This being a ground level room made that first priority. Upon checking the windows, I find that the latch is broken on my window & that someone had cut this stick, that was about 6 inches too short, to lay in the jam. I am assuming someone thought that this stick would keep the window closed. Out of sheer curisousity, I put my hands on the window, push up & slide. Viola! I have an open window, that slid neatly over the stick security system. Grrrreeeaaatttt... how well that keeps me safe in my inner sanctum.

At this point, I am late, have to get dressed, & be at the fairgrounds for the horse show. I will deal with this later, & hope that nothing gets stolen. I call the next day to see if by chance they have a smoking room that I can move & was told no. I explained that I had reservations, and was told they had rooms. She tried to tell me that the rooms were being remodeled & that they may have already booked the smoking rooms they had left but I had been upgraded. I told her that I didn't really believe my room was much of an upgrade since the window latch was broken & the stick sure as the world didn't keep the window closed. Mrs. Helpful at the front desk just ignored me as though I hadn't said anything at all.

Also, the wifi service in the hotel is horrible. Slow & drops out constantly. Totally useless.

In short, spend your money somewhere else. I know where not to stay next year.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank harnesshackey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, September 13, 2011
Dear harnesshackey,

Thank you for your valuable feedback regarding your recent stay at our Super 8 Louisville.

Please accept my apologies for the disappointment you experienced during your stay, especially on the lack of security you felt. Please be assured you that we are taking your comments seriously and corrective measures will be put in place to avoid such shortfall in the future.

I want to further apologize that your requested room type was not available. At the time you arrived, the smoking rooms, located on 3rd floor, were having the sinks and counters replaced with granite. Over the past year we have been working on a non-smoking conversion, therefore we only have 7 smoking rooms left in the hotel and they were all under construction.

I will personally forward your comments on my staff’s failure to demonstrate hospitality to the correct departments. We are continuously working towards training our associates to provide the best service possible to all our guests.

Thank you again for bringing your experience to our attention. It is feedback such as yours that helps us as we continuously strive to improve our hotel and services. I hope that despite these shortfalls you had a enjoyable stay in Louisville during the Horse Show.

I hope that you will give us the opportunity to welcome you back to our hotel in future and give us the chance to provide you with a most pleasant stay. If I can be of any assistance at all, Please contact me directly at 502-968-0088.


Sincerely,


Jay Mazur,
General Manager
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Louisville, Ky
2 reviews
Reviewed June 28, 2011

We stayed at this Super 8 for a month while our condo was being refurbished. We were there during their remodeling and changed rooms. The new, remodeled rooms are great. Thanks to the manager, Jay, and the entire staff, our stay there was very pleasant. We would definitely stay there again if the need ever arose. Everyone there made us feel very welcome and comfortable.

  • Stayed May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank jonbill44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pv2mazur, General Manager at Super 8 Louisville Airport, responded to this review, June 30, 2011
Thank you for taking the time out of your schedule to rate us here on TripAdvisor!

We truly do have great staff here, and we strive to make each and every guest feel welcome. Thank you for the positive feedback on our newly renovated INNOV8TE rooms. They were designed with you, our guests, in mind.

We know you had choice in your hotel and we are delighted that you chose ours. We hope to see you again!
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1 review
Reviewed May 31, 2011

Bed was very comfortable with a duvet. The room seemed really modern- had a flatscreen tv and trendy "Ikea" style furniture. Staff was great. I was there for 3 nights and every emplyee i met was helpful. Ill be back next year.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank redhorsecrazy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Super 8 Louisville Airport

Property: Super 8 Louisville Airport
Address: 4800 Preston Hwy, I-65 Exit 130, Louisville, KY 40213-2226
Phone Number:
Location: United States > Kentucky > Louisville > South Side
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #83 of 96 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Super 8 Louisville Airport 2*
Number of rooms: 97
Official Description (provided by the hotel):
Enjoy a convenient stop in the Bluegrass State at Super 8 Louisville Airport. Located off Interstate 65, our pet-friendly hotel near Louisville International Airport offers easy access to Fort Knox, Downtown Louisville, Kentucky Expo Center and Cardinal Stadium. Use our free Wi-Fi Internet access to look up local attractions, and begin your busy day with free 8-item SuperStart breakfast bonanza. Handicapped-accessible rooms are available, and kids 17 and under stay free at Super 8 Louisville Airport. ... more   less 
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Also Known As:
Super 8 Louisville Airport Hotel Louisville
Super Eight Louisville

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