After doing a lot of research on Trip advisor, we had decided this was the hotel we are going to stay at while in Louisville Kentucky. Unfortunately, we were really disappointed. We have stayed at Marriott properties for years and I am very surprised that this hotel is so highly rated.We had requested in advance to have a room downstairs. The person on the phone that I spoke with said it would be no problem. However, when I arrived at the hotel, I was told that there were no downstairs rooms available. The upstairs room we were placed in was filthy. The bathrooms needed a good scrubbing and the carpet was really dirty. The hot water heater was not working properly and it only had a few minutes of warm water each time. The dishes and utensils in the kitchen area were dirty. It just looked like the room had not been cleaned from the previous occupant. The room also had a distinct smell of cigarette smoke and cat urine.
I would say the only upside of this hotel was that the staff at the front check-in was very friendly and also it appeared that new countertops were placed in the kitchen. I know that some people have had a good experience at this hotel, but unfortunately we did not. That is why I'm giving it only three stars.More
- Free Wifi
- Free Parking