Although situated in a convenient location for East side business, this hotel is very disappointing. For starters, the staff all seem to be tattooed work release inmates with no idea what the words customer service means. The room was in poor condition with soiled carpets, holes in the curtains, loose toilet seat, and old style television. Apparently they lay out two USA Today newspapers because each morning I went to the lobby early and I couldn't find any. I was told by the unapologetic desk attendant the newspapers were already gone. I've stayed at larger hotels with a higher census than what was staying at this hotel and I could always get a newspaper.
The breakfast is plentiful, but the dining area is upstairs with no elevator available. If you stay here on a Monday, don't get the backside which faces the backside of a strip mall. At 4 am the garbage truck empties the dumpsters right outside your window which startles you from your sleep.
The good: It is more like a motel with outside doors which allows for easy loading/unloading suitcases. The room had a fireplace you could burn composition logs in which were available for purchase at the front desk. A warning said the fireplace wasn't designed to burn real wood, but I doubt that is true. I bet the real wood creates more of a mess with ashes.
Overall, this hotel does not meet the standard of quality you're used to with the Marriott family of hotels or Residence Inn properties. However, I'd stay here again on business utilizing my expense account for the convenience to the East side and to rack up some Marriott points. If I was using my own money instead of my company's, I'd likely stay somewhere else.
- Official Description (provided by the hotel):
- The newly renovated Residence Inn by Marriott Louisville East is an upscale apartment-style hotel offering spacious guest suites with fully equipped kitchens. Our studios and penthouse suites features complimentary high speed internet access and flat screen TV’s with digital satellite. Conveniently located off I-64 and I-264, this hotel is near many restaurants, Oxmoor and Summit Shopping Malls, Churchill Downs, and Slugger Museum. We are walking distance to University of Louisville Shelby Campus and major business.The hotel also provides a complimentary full hot breakfast and evening reception (Monday thru Wednesday), outdoor swimming pool, and complimentary passes to Power House Gym fitness center. Whether for business or leisure, the Residence Inn Louisville East is your ideal “home away from home”. ... more less
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- Also Known As:
- Residence Inn Louisville East Hotel Louisville
- Louisville Residence Inn