This hotel is just across the Interstate from the airport thus it is a very convenient location if coming in at the airport. Upon entering the parking lot and entrance area one might notice the parking area needed some paper and trash pickup. We were met by a 10-12 year old boy on a skate board, that wanted to know if we needed any help with our baggage. He apparently lives at the hotel, I assume with his family. The reception area gives the impression of disorganization and was not well organized. It was late in the day however the floor could have stood some cleaning. The check in was courteous and accurate. We immediately went to our second floor suite.
The elevator floor needed a quick vacuum. The room was very good although somewhat sparse and not that much in quality decorations. We have noticed that the Residence Inn brand does not appear to have put a lot of thought into building construction or room decorations. The bed was a medium softness and we would have prepared a hard mattress. Since we have a two bedroom suite we had two of everything from beds to bathrooms. Everything worked and the room was much cleaner that the areas we had just left. Let’s chalk those areas up to it being late in the day and lots of customer had come in.
We don’t often get a fireplace in a hotel room and unfortunately since it was spring time we could not use the fireplace. What a bummer!
The breakfast the next morning was very good. There was available both the USA Today and the Louisville Courier Journal. This we like! We arrived just 10 minutes after opening and there were already a dozen men in the place. There were scrambled eggs and Canadian bacon, waffles and oatmeal. The bacon was cold. There were plenty of breads and sweets, plus juice and coffee. The fresh fruit was on the small side.
We noticed two employees talking in the kitchen area. We ate breakfast and they never once came out to check on the food however they were still standing in the kitchen area talking as we left.
Bottom line is that this could be a nice hotel if management would pay a little attention to some of the details like the cleanliness and the breakfast area. Bedroom housekeeping seems to be the really plus area for this location. Lastly, if you need to find a place to eat dinner close by forget it. You are going to have to drive a little distance.Close by are industrial site, hotels and the state fair grounds.While I have given this location 4 stars, those are conditional upon the hotel management getting the necessary cleaning down. Otherwise this is a three star property. The reception area just gives a first impression that is hard to forget.Thank goodness it did not prevail in the bedrooms. Just tidy up your reception area including behind the desk to make this look like a professionally managed hotel.
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- Also Known As:
- Residence Inn Louisville Airport Hotel Louisville
- Louisville Residence Inn