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All reviews bed was comfortable linens wifi housekeeping guests
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2 - 7 of 24 reviews
Reviewed July 12, 2018

I have now been here this year for over 5 months. The staff is Professional, friendly and helpful. The rates are great and the area is very nice and quiet in the evenings.

The new manager ,Velica, is wonderful and has really taken this place under her arm to find any improvements possible taking resident feedback. The primary night shift staff, Karen, is always helpful and inviting. It's nice to have 24 hour staff. And the fact you have access to a full kitchen is great for those staying for an extended amount of time.

I've stayed at a few other extended stay places in Louisville over the last 11 years and this is by far my first choice.

Room Tip: Singles have Queen beds and space for two. The deluxe has Queen with fold out couch good for small families.
  • Stayed: February 2018, traveled on business
    • Location
    • Cleanliness
    • Service
Thank kaziganthi77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this reviewResponded July 12, 2018

We appreciate your loyalty to our brand, and we are so glad we could welcome you at our hotel. Making you happy makes us happy! We are glad that everything went so well during your stay and that our team made for a memorable experience. We will share your wonderful compliments with the team especially Velica and Karen. We appreciate your kind review and look forward to your next stay at Extended Stay America.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 5, 2018 via mobile

My girlfriend and I stayed at this "hotel" in April of this year. The following are pictures taken from our room there. These are from the second room we had to move too as the first one was worse. The last two are a spatula and coffee cup supplied to us by the hotel.

This place is a dump. Avoid at all costs.

Stayed: April 2018, traveled as a couple
Thank TravelingTuzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this reviewResponded July 6, 2018

A well-maintained room sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it helps us improve our service. Please consider giving us another chance to provide you with a much better stay on a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2018 via mobile

Lil upset about reservation getting mixed up. Had to change rooms then they cancelled us. It's a little aggravating for real we had to rebook. I'm not sure if I'll be back. Used to love this place but not so much now.

Stayed: June 2018, traveled on business
Thank Shay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this reviewResponded June 10, 2018

Shay, thank you for your loyalty towards us. However, we sincerely apologize for the reservation issue you encountered at the time of check-in. Your comments have been discussed with our team, and we are reviewing our procedures to ensure this does not happen again. Please give us a chance to regain your trust and earn your highest marks once again in the near future.

Sincerely,
Hotel Management

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Reviewed February 18, 2018 via mobile

This place was great! The bed was comfortable. The kitchen was pretty cool. Extended stay is a great place for a couple. My girlfriend was happy! I was happy! Please stay here! Free breakfast was amazing!

Stayed: February 2018
Thank Matt W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this reviewResponded February 19, 2018

Matt, thank you for the fantastic review of your stay at Extended Stay America. We are delighted to know you loved our cozy beds as well as enjoyed our complimentary grab-and-go breakfast. Thanks for recommending us, and we look forward to seeing you and your girlfriend again soon.

Sincerely,
Hotel Management

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Reviewed February 14, 2018

Our room was ready when we arrived. We had to go down to the desk to receive our supplies of pans and dishes. The bed was comfortable. Not only that our couch was a pull out but it was more comfortable if you didn't pull it out. Our room was right by our parking space.

Stayed: November 2017
Thank KATHY K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
00esa, Manager at Extended Stay America - Louisville - Hurstbourne, responded to this reviewResponded February 15, 2018

Thank you for being our guest at Extended Stay America. We are pleased to know your stay with us was enjoyable and that you were impressed with your comfortable room. It was good to have you here, and we hope to welcome you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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