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Crossland Economy Studios - Louisville - St. Matthews
Ranked #91 of 97 Hotels in Louisville
Nynashamn, Sweden
Level 3 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Stay away”
Reviewed May 14, 2011

This place is a mess. Their front desk is a small office cluttered with lots of random stuff. The carpets in the hallways have black paths of dirt, but this is a good thing, in case of fire you can always find the exit! Room had damaged walls, TV was ancient and AC unit had a spoon, old chewing gum and some more stuff in it.

I checked out two hours after arriving, and the lady at the front desk didn't even ask what was wrong. Must happen a lot..

  • Stayed May 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank maciekish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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44 reviews from our community

Traveler rating
    1
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    7
    4
    28
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Madisonville, Kentucky
1 review
Reviewed February 18, 2011

Lisa was very nice and helpful, but the rooms where to be desired. I made reservations for non smoking, and got smoking. We are not smokers and it was horrible. We bought spray to help. They booked up and had no other to offer. I would not plan on staying here again. The kitchen is very lacking. Bed was clean or I couldn't have stayed.

  • Stayed February 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sherribydesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Louisville hotels

Dallas, Texas
Level 3 Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2010

I booked this room because it appeared to be a decent place at a decent rate. Before I arrived I was having difficulty locating the hotel so I called repeatedly. And NO answer. Finally found it and upon my arrival I walked into the lobby to be welcomed with a very stale and unpleasant odor and to find no one on duty. A sign said to pick up hotel phone and dial 600. I did so twice before anyone answered. After "c hecking in" against my better judgement I told my wife to help me unpack the car and get our 18 month girl in the building.

(I would have contacted Hotwire at the time of my arrival but it was midnight and I really needed to get my family settled for the night plus I had a surgical consultation at 9am the following morning.)

The carpets were filthy in the lobby, halls and room. I did not want my daughter to touch anything there. There was dried toothpaste on the bathroom water faucet and again dirty tile floors. The mold/mildew smell in the room was only enhanced by the continuous blowing & recirculation of the same via the AC unit. My sinuses went wild.

Let me finish by stating how unsafe I felt from the moment of my arrival until the sun came up the next morning. I will also be contacting this brand name directly. If Hotwire is serious about customers this one needs to come OFF the list! I Extended Stay Corporation is concerned with image, gut this building and start over! I welcome anyone's correspondence.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ShannonBunch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, TN
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed August 15, 2010

Quite possibly the nastiest hotel I've ever stayed in. Dirty, disgusting, & gross. I honestly don't think they clean between guests.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bunchofmoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfield, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 31, 2010

We stayed in Queen Deluxe Studio (1401 Browns Lane, Louisville, KY). The carpet smelled real bad, and it was sticky. They haven't changed or cleaned carpets in a very long time. The walls were ugly-looking, not clean, broken in some places which were covered up with plastic fittings. Overall, this is the worst Extended Stay I have seen so far. I have seen some very good ones too, and I booked this expecting a similar experience but it was a big mistake. No value for money. The stay here might ruin your trip. If you have nowhere else to go, you can stay here. Else, this is not a good choice.

  • Stayed May 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank vivkingsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Midland, Texas
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 11, 2010

the rooms were clean, price was competetive, service was not very good, management was hard to get along with and uncooperative for the most part.

Stayed January 2007, traveled on business
Helpful?
Thank DeweyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
1 review
Reviewed August 21, 2009

Very no frills, but room was clean. Hall carpet could use a cleaning.
Staff very friendly and accomodating. Will definitely stay again.
Not sure what the other reviewer was talking about. There is no public housing nearby, there's a daycare. Always felt safe there.

  • Stayed August 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gala53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crossland Economy Studios - Louisville - St. Matthews

Property: Crossland Economy Studios - Louisville - St. Matthews
Address: 1401 Browns Ln, Louisville, KY 40207-4608 (Formerly Extended Stay America)
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #91 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Crossland Economy Studios - Louisville - St. Matthews 2*
Number of rooms: 66
Official Description (provided by the hotel):
Welcome to DuPont Suites. We are conveniently located right off of Highway 64 and the Henry Watterson Expressway. We are also seven minutes from the Mall St. Matthews and Oxmoor Center, both feature different dining and shopping options. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. UNDER NEW OWNERSHIP AND MANAGEMENT, EFFECTIVE MAY 2017. ... more   less 
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville

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