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Baymont Inn & Suites Louisville East
Ranked #40 of 95 Hotels in Louisville
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816 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 8, 2014

Room was very cold, dated, not very clean, carpet was stained, worn & thread bare in area by bath. The towels & wash clothes were old/ragged. The bathroom was very small. Elevator was inconvenient, cold, slow (? its safety). Was not given a copy of our bill. Definitely not what I expect from a Wyndham facility. Will not stay here again & would not recommend.

  • Stayed March 2014, traveled on business
    • Value
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Review collected in partnership with Baymont Inn & Suites

1 Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
baymontlouisvillegm, Manager at Baymont Inn & Suites Louisville East, responded to this review, July 16, 2014
Dear Guest,

Thank you for taking the time to express your concerns about your recent experience, I sincerely apologize for the failed opportunity to meet your expectations.

I am surprised to hear of your issues, as there are no notes, or logs, made for during your stay regarding the issues you listed. If the room that you reserved did not meet your standards, then it is advised to immediately notify a guest service agent upon check-in for a room change. Our maintenance and housekeeping staff are always working hard to assure everything is functioning properly and thoroughly cleaned. That applies for everything on the property; whether it is the rooms, elevator, front lobby, pool, parking area, etc.

It is standard procedure to welcome call all guests shortly after check-in. This is to confirm that their room is satisfactory, and to verify there are no issues needing to be addressed. Also, there is a manager on duty, or on call, and a staff member 24 hours a day on-site to assist guests with their special requests and/or any reported service issues. We are not responsible for providing your bill if you booked through an online booking site, as they e-mail your invoice directly to your inbox.

Your business is valued greatly here at Baymont, and being able to best accomodate you is our FIRST prority! Please be assured that we take critical comments such as yours very seriously, and hope you can re-consider Baymont Inn & Suites Louisville East as your first choice the next time you are in town.

We look forward to the opportunity to better serve you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Baymont Inn & Suites Louisville East

Property: Baymont Inn & Suites Louisville East
Address: 9400 Blairwood Rd, Louisville, KY 40222-5739
Phone Number:
Location: United States > Kentucky > Louisville
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in Louisville
#37 Business Hotel in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Baymont Inn & Suites Louisville East 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Baymont Inn & Suites Louisville hotel near Churchill Downs features amenities and a central location that make it ideal for business or pleasure. We are near many popular attractions, most within 10 minutes of the hotel, including the Kentucky International Convention Center and Louisville International Airport.Enjoy comfortable, non-smoking rooms with inviting amenities that give you that home-away-from-home feeling, including free Wi-Fi and our popular, free continental breakfast. Take a refreshing dip in our outdoor pool or work out the kinks in our gym. We are a pet-friendly hotel.LOCAL ATTRACTIONS Our Louisville hotel near Churchill Downs is the ideal place to stay for the exciting annual Run for the Roses, better known as the Kentucky Derby. We are also close to many other fun and interesting attractions, including two indoor sports complexes, Hoops Basketball and Volleyball, and the Mid America Sports Center. DINING OPTIONSOur Louisville hotel is ideally located to give you a true sense of local flavor, no matter your tastes. Great local choices include all-American favorites at the Brickhouse Tavern and Tap. Check out the Bristol Bar and Grille for steaks, seafood, pastas and more. There are lots of familiar restaurants in the area as well. BUSINESS AND EVENT FACILITIESYou can stay connected to work with our business center, which features free copy, fax and print services. ... more   less 
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Also Known As:
Baymont Inn And Suites- Louisville East Hotel Louisville
Louisville Baymont Inn
Baymont Inn Louisville East

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