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“really great place to stay.Wonderful friendly staff and...” 4 of 5 bubbles
Review of Ramada Louisville North

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Ramada Louisville North
Ranked #67 of 95 Hotels in Louisville
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603 reviews from our community

Traveler rating
    107
    186
    135
    87
    88
See reviews for
195
118
44
156
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Louisville
2 reviews
1 of 5 bubbles Reviewed April 4, 2014

We booked our room a month in advance and when we arrived the room was not correct and when we opened the door we were sickened by an overwhelming mildew smell. We reserved a room with a king bed and pull out sleeper sofa, the room had a king bed a club chair. There was no place for our children to sleep. My daughter is a severe asthmatic and upon entering the room she ban wheezing immediately. I went to the office to request a room change. I was told no other rooms were available. I explained the state of our room and showed my confirmation. The man working the desk asked if we were checking out, I asked if he would help us relocate to another local hotel as we had never been to this city before.He gave me a blank look and said, no I can't do that. I asked what he could do to fix our room and he said he would give us a can of fabreeze to spray and a cot. I asked for a refund and he said he could not do that. I asked to speak to a manager and he said no manager would be on duty until noon the next day. We searched for two hours for another hotel to no avail. The young man at the desk said I was making his job very difficult by requesting a clean and appropriate room. When he delivered the cot and can of fabreeze to the room he even admitted the room smelled very bad but still accused me of making his job difficult. We all woke up with headaches and sore throats the next day from being trapped with the mildew. I had to wake my daughter throughout the night to give her emergency breathing treatments to keep her airways from restricting. In the morning I went back to the office to request a refund and was give a refund for the second night as we were also checking out. I asked to have the manager call me as soon as he came in. I never heard from the manager and I called for the next three days and never was connected to a manger and never received follow up from a manger. I received a partial refund for the night that made us all sick but never an apology. The next day we stayed at a beautifully clean Hampton Inn with staff willing to go out of their way to help us despite being very busy with other guests.

  • Stayed March 2014, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Kimberly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisvilleRamadaGM, General Manager at Ramada Louisville North, responded to this review, August 1, 2014
Dear Kimberly
I apologize that your experience was anything less than satisfying. Our goal is to not only
meet the needs of each and every guest we serve, but to exceed your expectations to make our stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.

Sincerely
Naresh Krishnani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville
1 review
5 of 5 bubbles Reviewed April 2, 2014

Everything was good. I plan to come back here again next year. The people were nice. The room was nice and the continent breakfast was good.

  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Ramada

Helpful?
Thank Dennis W Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LouisvilleRamadaGM, General Manager at Ramada Louisville North, responded to this review, August 1, 2014
Thank you Dennis!! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

Sincerely
Naresh Krishnani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ramada Louisville North

Property: Ramada Louisville North
Address: 1041 Zorn Ave, I-71 Exit #2 & Zorn Avenue, Louisville, KY 40207-1047
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #67 of 95 Hotels in Louisville
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Ramada Louisville North 2.5*
Number of rooms: 116
Reservation Options:
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Also Known As:
Ramada Downtown North Hotel Louisville
Ramada Hotel Louisville
Ramada Louisville
Ramada Hotel Downtown North
Louisville Ramada

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