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“Beautiful hotel, dynamite service, and location, location, location”
Review of The Brown Hotel

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The Brown Hotel
Ranked #3 of 97 Hotels in Louisville
Certificate of Excellence
Louisville, KY
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beautiful hotel, dynamite service, and location, location, location”
Reviewed December 9, 2009

I've stayed at the Brown a number of times for both leisure and business purposes and I'm always happy with it. This last stay may have been the best ever. Every single member of the staff I dealt with was excellent--friendly and professional. The beds are fluffy, there are six(!) pillows on the king-sized beds, and when I had a minor maintenance issue in my room, it was resolved right away. It's a wonderful home away from home.

The location is terrific, in the heart of downtown Louisville, with a lot of fun, casual local restaurants in the same block (and some chain restaurants a couple of blocks away). Easy walk to a whole spectrum of different entertainment options, from opera to nightclubs to art galleries.

The hotel's fine-dining restaurant, The English Grill, is one of the best in the city. They source at least some of the food locally, and the wine pairings are killer!

Often, on Saturday nights, you'll see wedding parties in the hotel, which is a lot of fun -- everyone all dressed up and giddy. All in all, the Brown is a charming, elegant place to be.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatyYocom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Pasadena
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 28, 2009

Have a drink in the beautiful, historic lobby, but don't stay here. The carpet is threadbare, the wallpaper is peeling, the linens are very old.

  • Stayed November 2009, traveled as a couple
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Helpful?
1 Thank silverbullet61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greensboro,NC
Level 6 Contributor
214 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed November 25, 2009

This about the third time staying at the Brown (I believe) and it always is a good choice.

Elegant, historic hotel in the downtown area and within walking distance of some great bars and restaurants.

Had dinner at the Sports & Social Club and enjoyed many Sunday NFL games.

The rooms are very nice and I recommend an inside room which are quieter and away from most of the street noise.

A excellent choice.

  • Stayed November 2009, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeterFNYNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 24, 2009

My husband and I just got married on October 24 at the Brown Hotel. We had the most exceptional woman we called our "head hancho" taking care of everything. She took care of everything from booking us all the way to becoming our new life-long friend. Her name is Jeri Stewart and she is fabulous. The ceremony room was perfect and the reception hall was gorgeous. Overall my husband and I sum up the entire evening as perfectly unforgetable. Our hotel room was very clean and had a warm sense of welcome written all over it. Everyone we came in contact with was curteous and always willing to help. Although it might take a while to check in/out it is more than worth it. I just want to say thank you again for a wonderful night we will NEVER forget!

  • Stayed October 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GerberDaisyKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lawrence, KS
1 review
Reviewed November 23, 2009

We stayed at this hotel and it was very nice. Our room was a little bit small but the atmosphere was very nice. The closed and latched bathroom door kept opening during the night and another party in our group kept seeing their bathroom door knob handle turn by itself.

I recommend this hotel even if it could give someone the heebie jeebies. If there was a ghost they didn't bother anyone.

  • Stayed September 2006, traveled with family
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Helpful?
Thank bigprune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville
1 review
Reviewed November 18, 2009

We recently attended a large, three day wedding event. It was wonderful! The location of all the party rooms was ideal and closely connected. The lobby was drop dead gorgeous and very conducive to meeting up with friends or cozying up with a book or game of chess in between parties. Particularly appealing was the sound of live piano throughout the hotel. The maid service encountered in the hall were all very pleasant and greeted one with a smile and our room was well appointed and historic in atmosphere. We were very impressed with the establishment's ability to handle the massive amount of organization needed for handling a room flip between the ceremony setting and the following dinner party. A cocktail party in a second lovely room kept everyone entertained and the switch was completed in a timely manner. And hats off to the young woman who was so accommodating in fetching me a to-go coffee one morning. You would have thought I had ordered a 5 coarse dinner with the kind time and attention to securing cream and sugar. It's all in the details that make a hotel guest feel pampered. The Brown Hotel remains on my favorite list of fabulous hotels.

  • Stayed October 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelalwayz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
1 review
Reviewed October 4, 2009

Recently stayed at the Brown for 4 nights. This hotel is a complete disappointment...and what others have called charm and elegance is nothing more than a run down hotel in need of tremendous repair. While the public spaces (lobby, bar, restaurants) are very nice and elegantly appointed, the rooms are another story. With the exception of the bathroom - the hotel rooms require much needed repair and updating. My first room was a disaster. I walked in to find a filty toilet, a head board laying against the wall rather than attached, an ice bucket filled with dirty water, and towel hooks in the bathroom barely attached to the wall. I called the front desk and they were kind enough to move me to another room. While the second room was clearner, there was much repair needed. The wall paper was peeling, there were only three outlets so there were several multi-outlet extensions with multiple extension cords for all lights/radio/TV etc....a major fire hazzard. For a 4-dimond hotel, I was surprised by the 1980's TV. When I commented to the shuttle driver that I was surprised to see the old television - he commented that "I hope you think it is better that I have a job rather than you have a flat screen TV. The hotel had to make some decisions and decided to spend their money on other things." While I agree with him completely, I thought this was an odd thing to say. Other issues: 1) minimal room serice menu; 2) alarm clock did not work; 3) could not see the television from the desk; 4) internet service was EXTREMELY slow; 5) noisy location; and 6) ridculously unorganized "gift" shop with no traveler necessities. Not all was bad, there were several nice things: 1) very friendly and accommodating staff, 2) great location (with the exception of the noise); 3) free shuttle service to and from the airport; 4) very quite rooms (with concrete walls). Overall - I would not stay here again - but, for others I am sure the problems I described would be a non-issue so I believe most would return. Bottom line - this hotel is depending on their history and that they call "old world charm" to help them compete, but they have much work to do in order to become competitive. Just my thoughts.

Stayed October 2009, traveled on business
Helpful?
Thank bustravelone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Brown Hotel

Property: The Brown Hotel
Address: 335 W Broadway, Louisville, KY 40202-2167 (Formerly The Camberley Brown Hotel)
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 97 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Brown Hotel 4*
Number of rooms: 293
Official Description (provided by the hotel):
Located at the corners of Fourth and Broadway in downtown Louisville, Kentucky, The Brown Hotel is one of Louisville's most treasured landmarks. Built in 1923 at a cost of $4 million by J. Graham Brown, the hotel was a magnet for many prominent guests and celebrities during the 1920s through the 1950s. In 1971, two years after the founder passed away, The Brown closed as a hotel and later reopened as the Board of Education building. ... more   less 
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