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“Southern Warmth At Its Finest”
Review of The Brown Hotel

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The Brown Hotel
Ranked #3 of 102 Hotels in Louisville
Certificate of Excellence
Reviewed August 11, 2009

We stayed here for one night, booked through hotwire, before transferring to a Bed and Breakfast for a longer stay. The hotel is beautiful but what was really striking is the friendliness and helpfulness of the staff.

We arrived fairly early in the morning, about 11:30, and our room was not ready, but the bell captain stored our luggage and the front desk took our cellphone number and said the room would be ready within two hours. While we were handling the formalities I mentioned that my wife was from Louisville and in fact had attended her high school prom in the hotel's ballroom.

We walked a few blocks to 4th Street Live for lunch and about an hour later the hotel called to let us know our room was ready. When we got back we found that they had upgraded us to a concierge-floor room (albeit without access to the concierge lounge) and it was corner room to boot. The room was beautiful, large, nicely decorated with excellent views. Wi-fi access was free and worked well.

We had drinks in the hotel's lobby bar where the list of bourbons is extensive and the bartender knowledgeable and friendly. We had room service breakfast the next morning, delicious and delivered promptly.

The next morning there were terrible storms and floods. The valet staff were very friendly, they mentioned that the bottom floor of the garage had started flooding but they managed to get "all but one" of the cars out in time. They added that, noticing our car was brand new (it had about 2500k on the odometer at the time) they moved it first.

All in all it was a great stay and the staff were so friendly. It was also a genuine friendliness, not a false front seeking tips or the kind of snootiness one can sometimes find in hotels of this caliber. We hope to be back again soon.

  • Stayed: August 2009, traveled as a couple
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Thank Charles A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,964 - 1,970 of 2,047 reviews

Reviewed August 4, 2009

This hotel is terrific the rooms are nice the lobby is beautiful it is very comfortable. Everyone always leaves reviews about how the parking garage is connected to the hotel which is great but everyone says the parking fee is a lot i asked the front desk how much i would be charged when i left the garage they said we stamp everyones card who is staying at the hotel so parking was FREE remember to ask at the front desk to have your card stamped, but they still charge for valet parking. Best hotel ever!! Remember to ask the front desk to stamp your card that you receive when you enter the parking garage its FREE

  • Stayed: August 2009, traveled on business
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Thank dman123288
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2009

This is one of the nicest and most accommodating hotels - staff and customer service is the best. I stayed on the club level, room was spacious, lovely and nicely furnished, and bed was comfy. (make sure you join http://www.iprefer.com/) Lovely extra touches including books on nightstand, consistently thoughtful turndown with chocolates, ice, room valet and chess table in room. As club levels are becoming more and more cost effective, this was one of the nicest. I have stayed in other hotels in the area and there is no comparison. As a business traveler, I also appreciated the free airport shuttle. Staff in all departments were absolutely exceptional, even the gift shop. Recommend this hotel highly. One of the most comfortable places I've stayed in.

Stayed: July 2009, traveled on business
Thank paulasw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2009

We stayed two nights over the weekend and had a great stay. The rooms are clean and classy but small (typical for hotel age). Bathroom was marble with windows out to street (need those curtains). The lobby is beatiful with great seating. Make sure you take some time sit there and have a drink (bourbon of course!). Staff was very helpful and courteous.

  • Stayed: July 2009, traveled as a couple
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Thank RealRocketRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 13, 2009

Stayed at The Brown on a Friday night, 11th floor Luxury King Room on the 4th Street side of the building. Across the street, there is a brewery with outside tables and had loud, live music all evening long, which was a bit irritating although they quit relatively early. The pictures on the website make the lobby look huge, when in fact it's not. Our room was very large with a full size sofa and coffee table across one end of the room. Can't complain about cleanliness and even though it is one of the Historic Hotels of America, the furnishings had quite a bit of street wear (average at best). Main purpose of staying there was to get an authentic "Kentucky Hot Brown", which was very good and we dined in the English Grille. Nice atmosphere. I must say the staff was very attentive and called you by name, which is a nice touch. It's not the most luxurious place I've stayed and not the worst.

  • Stayed: July 2009, traveled as a couple
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Thank ranger937
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2009

Despite living close by in Lexington, this was our first stay at the historic Brown. We got a Club Luxury room at an excellent rate (presumably since it was July 4th weekend). Since it was my husband's birthday, I called and ask the concierge to place a gift from the gift shop in the room prior to our arrival for him and Ashley was happy to oblige. Every staff member we encountered was very polite and accommodating. The room itself was lovely, with a comfortable bed, beautiful artwork, and charm from a different age. The lobby is gorgeous and the English Grill was amazing. Neil, the English Grill's manager, was exceptional in regards to customer service and the food was some of the best we've ever had. The only negatives, which really weren't even negatives in our eyes (but I'm including them because I like to read complete reviews to make an informed decision before I book a hotel) were that they forgot to bring a fridge up to our room, the housekeeping staff was still attending to rooms on our floor at 5pm, and the location isn't in a great neighborhood. However, the front desk was VERY prompt in getting that fridge to us when we called to remind them and the location, while not in the best area, IS very convenient and close to downtown. While valet parking and dining aren't cheap here, they are worth it. We will definitely stay at the Brown again when we want another special weekend getaway.

  • Stayed: July 2009, traveled as a couple
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1  Thank Reynolds10607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 4, 2009

The entire stay was as perfect as one could expect when celebrating a special occasion. The room was lovely and comfortable. The meal in the English Grill was outstanding in both quality and service - with flair as a bonus. Staff personnel were professional and helpful without being overpowering or unavailable. It was a pleasure to experience the Brown's hospitality.

  • Stayed: June 2009, traveled as a couple
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1  Thank Nonnah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Brown Hotel

Address: 335 W Broadway, Louisville, KY 40202-2167 (Formerly The Camberley Brown Hotel)
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 102 Hotels in Louisville
Price Range: $176 - $392 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Brown Hotel 4*
Number of rooms: 293
Official Description (provided by the hotel):
Located at the corners of Fourth and Broadway in downtown Louisville, Kentucky, The Brown Hotel is one of Louisville's most treasured landmarks. Built in 1923 at a cost of $4 million by J. Graham Brown, the hotel was a magnet for many prominent guests and celebrities during the 1920s through the 1950s. In 1971, two years after the founder passed away, The Brown closed as a hotel and later reopened as the Board of Education building. ... more   less 
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