We stayed here for one night, booked through hotwire, before transferring to a Bed and Breakfast for a longer stay. The hotel is beautiful but what was really striking is the friendliness and helpfulness of the staff.
We arrived fairly early in the morning, about 11:30, and our room was not ready, but the bell captain stored our luggage and the front desk took our cellphone number and said the room would be ready within two hours. While we were handling the formalities I mentioned that my wife was from Louisville and in fact had attended her high school prom in the hotel's ballroom.
We walked a few blocks to 4th Street Live for lunch and about an hour later the hotel called to let us know our room was ready. When we got back we found that they had upgraded us to a concierge-floor room (albeit without access to the concierge lounge) and it was corner room to boot. The room was beautiful, large, nicely decorated with excellent views. Wi-fi access was free and worked well.
We had drinks in the hotel's lobby bar where the list of bourbons is extensive and the bartender knowledgeable and friendly. We had room service breakfast the next morning, delicious and delivered promptly.
The next morning there were terrible storms and floods. The valet staff were very friendly, they mentioned that the bottom floor of the garage had started flooding but they managed to get "all but one" of the cars out in time. They added that, noticing our car was brand new (it had about 2500k on the odometer at the time) they moved it first.
All in all it was a great stay and the staff were so friendly. It was also a genuine friendliness, not a false front seeking tips or the kind of snootiness one can sometimes find in hotels of this caliber. We hope to be back again soon.
- Official Description (provided by the hotel):
- Located at the corners of Fourth and Broadway in downtown Louisville, Kentucky, The Brown Hotel is one of Louisville's most treasured landmarks. Built in 1923 at a cost of $4 million by J. Graham Brown, the hotel was a magnet for many prominent guests and celebrities during the 1920s through the 1950s. In 1971, two years after the founder passed away, The Brown closed as a hotel and later reopened as the Board of Education building. ... more less
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