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“The great and the not so great at the Brown” 4 of 5 bubbles
Review of The Brown Hotel

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The Brown Hotel
Ranked #3 of 95 Hotels in Louisville
Certificate of Excellence
Powell, Tennessee
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The great and the not so great at the Brown”
4 of 5 bubbles Reviewed March 31, 2013

In town for a concert that was less than half block from the hotel so location was perfect. Had a corner room but had to pay extra for it despite confirmation of price prior to arrival...but it was a great roomy space with 2 queen beds. Valet parking great....but clearly they don't want you to eat while staying there..or if they want you to eat they want you to do it somewhere else. Limited hours for the grill, understaffed wait staff in the bar area who do what they can but each has only 2 legs and arms for a crowd of people. Then show up in the grill for breakfast at 10AM and told I need a reservation for breakfast..would have been nice if that was mentioned at check in. Great place to stay but don't expect to eat at your convenience at any place inside the hotel. Perhaps room service was good but didn't utilize this but if I went back I now know thats the only way to assure you get fed.When the desk clerk is offering to show you the menu of another hotel near by that should be a CLUE to management you have some areas for improvement!

Room Tip: Food service NOT GOOD. Other services Great. The food I ate was excellent, it's getting the food...
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank bwieser1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,750 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (415)
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English first
Aventura, Florida
Level Contributor
266 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 bubbles Reviewed March 30, 2013

We were disappointed as the dining room was closed and the only evening option was snacks served in the open lobby bar area. We could not get their famous "Hot Brown" as we had hoped..

The rooms were nicely done with beautiful furnishings and fabrics but the walls were paper thin and we could hear everything that was going on in the adjoining room and the hallways. Also, we were there when the weather was unseasonably cold and could not get the heat to function properly.

The staff was very courteous and professional.

We ended up moving to another hotel for the duration of our time on Louisville and we were with other couples and none of us were really happy.

Room Tip: I guess a corner room might be helpful to shield from the hallway noises and adjoining rooms.
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  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Smarkow314
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 30, 2013 via mobile

There is something about this hotel I just love. I was here years ago before the renovation and loved it then.

It is an authentic historic hotel - a nice change from the overly corporate or cement hotels by the side of the road. The staff is excellent. They expect to help you and for you to ask questions. The rooms are renovated well and spacious. You can tell you are in Louisville instead of a Marriott in who knows where. There is no bill under your door in the morning as a kill joy for the nice evening. They expect you to check out and greet you warmly.

I can't think of any downsides other than maybe the parking charge. This is Louisville, not New York.

There is a very nice wine and liquor store a few steps down on 4th Street with a good bourbon selection. If you have kids, visit the Troll Under the Bridge Pub close to the Yum Center.

  • Stayed March 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MidwestFamilyTvl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BradWalker-GM, General Manager at The Brown Hotel, responded to this review, April 8, 2013
Dear Guest,
Delighted to read your nice notes. It is always good to hear from a returning guest.
I certainly agree with your thoughts – why would a traveler to Louisville wish to stay at one of the nearby “cement” hotels?
Thank you for noticing our recent guest room renovation.
Please call if ever I may be of assistance.
Sincerely,
Brad Walker
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Market, Maryland
Level Contributor
63 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed March 27, 2013

Wonderful old world ambience. We had a perfect stay. We stayed once previously almost 20 years ago and it is still a magnificent experience. We stayed 2 nights and had a wonderful time. The staff was fantastic and we had a real nice room. I can't wait to stay there agin.

Stayed February 2013, traveled with family
Helpful?
Thank Dorian D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BradWalker-GM, General Manager at The Brown Hotel, responded to this review, April 8, 2013
Dear Guest,
It is always great to hear from a guest returning after 20 years. We have gone through several renovations since then…trying to retain that old world ambience you describe.
We look forward to another visit. Please call if ever I may be of assistance.
Regards,
Brad Walker
Vice President and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Attica, Indiana
Level Contributor
42 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 26, 2013 via mobile

Pure old time elegance. History, class and style are the words that come immediately (to mind. The service is impeccable. The staff goes above and beyond. Food and drink are plentiful and top shelf. Don't miss this grand old dame.

  • Stayed March 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mike W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed March 24, 2013 via mobile

Hotel is beautifully renovated to original charm. The staff was exceptionally courteous and service excellent. The trolley stop is right next door but not too far within walking distance of attractions if you feel like a nice walk. We walked to Eddie Merlots on Fri night and they had a awesome jazz band, The Bobby Falk Group, that plays every Fri and Sat night. We had a club level room which was very nice but walls are very thin between rooms with adjoining doors so be mindful and courteous of your volume level! The food and drink in the concierge lounge was exceptional. There is an adjoining parking garage to the hotel that was nice. We had the infamous Hot Brown and Derby Pie at J Graham's and it was fabulous. We would definitely stay there again, very nice and courteous staff.

Stayed March 2013, traveled as a couple
Helpful?
1 Thank CarolinaBlonde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toms River, New Jersey
1 review
5 of 5 bubbles Reviewed March 22, 2013

In Louisville for a meeting for 2 nights. Always felt safe and well attended. Van service to and from the airport was great. The staff at the Brown could not have been any nicer. Found time to visit the club lounge for breakfast and happy hour and we found it well attended with great offerings. Rooms were lovely very clean. Would definitely stay again. Great experience.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DREAMFACTORYNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Brown Hotel

Property: The Brown Hotel
Address: 335 W Broadway, Louisville, KY 40202-2167 (Formerly The Camberley Brown Hotel)
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 95 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Brown Hotel 4*
Number of rooms: 293
Official Description (provided by the hotel):
Located at the corners of Fourth and Broadway in downtown Louisville, Kentucky, The Brown Hotel is one of Louisville's most treasured landmarks. Built in 1923 at a cost of $4 million by J. Graham Brown, the hotel was a magnet for many prominent guests and celebrities during the 1920s through the 1950s. In 1971, two years after the founder passed away, The Brown closed as a hotel and later reopened as the Board of Education building. ... more   less 
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