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“Location makes up for mediocre hotel.”

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Hyatt Regency Louisville
Ranked #10 of 95 Hotels in Louisville
Certificate of Excellence
GreenLeadersSilver level
Spring Lake, North Carolina, United States
Level Contributor
108 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Location makes up for mediocre hotel.”
Reviewed September 17, 2012 via mobile

The water main broke while we stayed here, which tainted the stay. Overall the stay was mediocre simply because the rooms themselves aren't very nice and the bathrooms are small.

However, the location is right in the heart of downtown and next to Fourth Street Live.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review, October 11, 2012
Thank you for taking the time to review our hotel based on your recent stay and experience. We regret we did not exceed your overall expectations, for which we strive at Hyatt Hotels. We unfortunately had an unforeseen incident with a pipe break and our staff worked quickly and diligently to maintain and correct it in a timely manner. We hope you will choose to stay with us again the next time you visit our city.
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1,316 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
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English first
Louisville, Kentucky
Level Contributor
40 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 16, 2012

The hotel service was great and the people were really nice to us, everyone was.My only real knock was the parking was in the city owned convention center parking garage.The breezeway was full when we came in so we parked on the street and got a parking ticket even though we were only there for less than 10 minutes.However, the staff let us know that happens since they don't own the garage and gave us free parking for the day to comp the cost of the ticket. Also, the garage is a long walk from the room causing some issues in bringing in and out lots of bags. The room was clean and nice and the hotel is right downtown with lots of eating all around!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mrhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Detroit, Michigan, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 14, 2012

I booked the hotel at Hotwire and got a very good deal.
Pros:
1. Lives up to a four star hotel expectation, centrally located
2. Decor is nice, has a conference center, an escalator, nice elevators
3. Very friendly staff, had no issues
4. Our room did not have a microwave and refrigerator, which was provided promptly on request
5. Room was ready when we reached and they allowed free late check out till 2 pm
6. Parking was $10 if doing self parking and $13 if you require to take out your car multiple times
7. Comfortable beds and pillows, had a good sleep
8. Bathroom toiletries are Portico spa brand (white ginger)
9. Had no issues with the wireless
Cons:
1. Swimming pool was not heated
2. Swimming pool restroom doesnt have a shower, so I had to dress up and go back to my room to shower
Overall:
We had a great time, liked the hotel, will go again

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amazingtraveller1005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 10, 2012

We stayed for two nights over the weekend as part of a wedding block of more than 20 rooms, and it was a constant string of disappointments. First, we arrived more than an hour past check-in, and the rooms weren't ready yet -- not ours (the maid of honor), not the bride's parents' room, not even the bridal suite was ready! When a party books more than 20 rooms months in advance, there is absolutely no excuse to not have those rooms ready by nearly 4:30 p.m.

Next, I had to print a simple 8 page, black and white document. I was directed to the business center, and at $6 for the first 15 minutes and 70 cents per page, it was going to cost me $12 to print an 8 page document. Not very accommodating.

When I got back to the room and tried to take a shower, the drain was backed up, so I had to stand in four inches of other peoples' filth while I was trying to clean myself. Another disappointment.

Finally, it took us 20 minutes to check out because there was a line in front of us all complaining about their poor experience (none of whom was part of our party).

The room was fairly nice (as you would expect from any Hyatt Regency), and the location is great, but for $200/night I expect much, much better.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pjs-chicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review, October 2, 2012
We truly value your business and appreciate the comments you shared regarding your recent stay. We sincerely regret failing to exceed your expectations. I have spoken to our Rooms Team to ensure we recognize groups in order to expedite rooms, especially wedding blocks. I understand your frustration in regards to business center fees. I realize we cannot change your first impression of our hotel, but I hope you will allow us the opportunity to show you all we have to offer during your next visit to Louisville.
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Kenova, West Virginia
Level Contributor
4 reviews
3 hotel reviews
Reviewed September 8, 2012 via mobile

This was the nicest place I've ever stayed. The people went out if their way for their guests & so friendly & helpful. My husband was there for a conference & we stayed 3 nights. The rooms were very clean & orderly. I have never slept in a more comfortable bed & pillows were unreal! U could not ask for a better location. I will always put Hyatt regency at top of my list wherever I go. Not 1 bad thing to ever say about this hotel & the overall friendliest staff anywhere. If not rated excellent by everyone then it has to be the guest not the hotel!

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJWEMS36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review, October 11, 2012
Thank you for choosing to stay at Hyatt Regency Louisville and for taking the time to provide such wonderful feedback of your experience. We are happy to share your wonderful comments with our staff, and look forward to the opportunity of welcoming you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edina, Minnesota
Level Contributor
339 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed September 6, 2012

Nice spot for the business traveler. Surprisingly well-priced, which I attribute in part to the fact that the rooms are in need of a decor makeover (agree with others who have so commented). Comfy bed, OK wireless, centrally located to most everything downtown. Decent restaurant, good bar, not a lot of noise.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jakester88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review, September 12, 2012
Thank you for taking the time to review our hotel based on your recent stay and experience. We regret we did not exceed your overall expectations, for which we strive at Hyatt Hotels Corp. We will share your concerns with our management team in order to ensure proper corrective actions are considered. We hope you will choose to stay with us again the next time you visit our city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 6, 2012 via mobile

Stayed at the Hyatt during a conference. The room was very clean, staff were very courteous and the location at the end of Fourth street live was perfect for nighttime entertainment. Not sure what other reviewers were complaining about, my room was cleaned before our 12pm lunch break and the staff were very friendly.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KCmotravler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HyattLouisville, Manager at Hyatt Regency Louisville, responded to this review, September 12, 2012
On behalf of the entire staff at the Hyatt Regency Louisville, we would like to thank you for taking the time to compile a review your recent stay. We are thrilled to hear of your experience and look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Louisville

Property: Hyatt Regency Louisville
Address: 311 S 4th St, Louisville, KY 40202-2997
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Louisville
#4 Luxury Hotel in Louisville
#17 Romantic Hotel in Louisville
#17 Business Hotel in Louisville
#21 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Louisville 4*
Number of rooms: 393
Official Description (provided by the hotel):
Open-Atrium style property, 393 guestroom hotel. Property features complimentary Hyatt Stay Fit Gym access, coffee maker, hair dryer, high speed wireless Internet and voice mail. High-speed access in meeting room and guestrooms. Connected by skywalk to the Kentucky International Convention Center and 4th Street Live!, Louisville's newest entertainment venue with over 300,000 square feet of specialty restaurants, bars and retail. Hotel is minutes from Churchill Downs, Papa John's Football Stadium and Louisville International Airport. Walk to Waterfront Park, Muhammad Ali Center, Slugger Field, Frazier Historical Arms Museum, Louisville Science Center, Actors Theater, Louisville Slugger Museum & Factory, Kentucky Center (home of the touring Broadway Shows, Louisville Orchestra and Ballet, and art galleries). ... more   less 
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Also Known As:
Hyatt Regency Louisville Hotel Louisville
Louisville Hyatt Regency
Hyatt Louisville Ky

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