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Best Western Louisville East
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Reviews (516)
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All reviewssausage linksbathroom fanroom was cleanhot breakfastpool and hot tublouisville eastthe breakfast areastay at this hotel againfree breakfastbreakfast was excellentyogurtconvenient locationking bedone night staybwwalmartinterstate
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Reviewed March 22, 2013

Would not stay there again, in spite of the nice people who work there, and their decent breakfast. The location was next to two long-term motel/hotel places, behind car dealers and a Wal-Mart. Yuck. A couple of construction workers were standing right outside the back door smoking and drinking when we arrived, such a classy touch. The site I expressed purchased my stay thru, said it was a three-star hotel, which was why I had booked it. I don't even know how that is possible. It's a plain ole BEST WESTERN. It's not a Best Western Plus or anything like that. I'd say it might be a step up from a Super 8, maybe. It was dirty (and we asked for a different room and that was dirty too). The bathroom wall in the second room, by the toilet, looked like there was diarrhea splatter on it. There was some large, weird, greasy marks on the one wall of the room and on one wall of the tub surround. I was wondering if it was or was not removable, so I grabbed a wet washcloth. Yep, it wiped right off, without scrubbing. Wonder why I could do that and housekeeping couldn't? The beds were fine. There was a smallish flat screen TV (we didn't use it). In our first room, the phone didn't work. It was plugged in, but had no dial tone, and was missing many of it's buttons. In the first room, it had obviously not been vacuumed. In the first room, the tray with the cups, etc...was dirty. It took more than ten minutes to assign us a new (also dirty) room. There was some issue with the computers, I was told. It was 11 something at night, so I just wanted to get in a room and settled for the second room, only because of that, and I had no faith that I would find a truly clean room in the property. Anyway, I don't care what kind of lipstick they put on that pig (new tile in the entryway or paint on the walls), as long as the bathroom door is coming off of the hinges so badly that it gets stuck shut (and judging by the wear, it has done that a long time), and they can't clean the place properly, it will still be a 1.5 star hotel in my book. Never again.

Room Tip: Go to another hotel.
  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank famgetaway5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded March 30, 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Lori Garrow
Assistant General Manager
Best Western Louisville East

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

From the outside the hotel looks great, but once inside its not as nice as it seems. The parking is limited unless you park in the back of the hotel. The room was ok kinda out dated. I thought the bathroom was dirty and would not take a shower. The ac/heater made a popping noise all night long and kept us awake. Then the housekeeper knocked on our door at 0930 and since we were asleep and didnt answer she came in saw us and walked back out. Then the housekeeper kept coming back knocking on the door, I mean check out time is at noon right? Never stay here.

Room Tip: Dont stay here.
  • Stayed: March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank heather m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded March 30, 2013

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave to implement improvements to ensure we offer a better experience for guests in the future. We have addressed the issues within the room and with the housekeeping department. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Lori Garrow
Assistant General Manager
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 18, 2013

Overall, this is a great hotel; great value. Layout of the rooms are nice, linens were clean, service was good. The location is not bad in that it is near interstates and within short driving proximity to a few restaurants, service stations, etc., but it's off on a side street. Not a big issue, just worth noting.

Also, the bathrooms could have used some detailed cleaning. It looks like housekeeping has been a bit lax on their jobs recently. Nothing terribly visible, but some subtle residue and a lack of freshness can be observed.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cathryn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded March 30, 2013

Your business is very important to us and we value your feedback. We have addressed the houskeeping department and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

From the pictures online this place did not meet the expectations. The rooms smell. And the elevator is kinda scary. The bathroom is very small. And the desk chair has stains on it. The clean remotes are kinda cool but kinda weird but whatever.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank sryan777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded March 30, 2013

Your business is very important to us and we value your feedback. We are having our housekeepers keep a watchful eye on the chairs now and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2013

Couldn't get a room downtown so stayed here. Great decision. Easy drive into city and less than half the rate. Huge room with fridge and microwave. Everyone we dealt with was very friendly. Hotel was slammed with teen volleyball players which stretched the staff but never caused a problem for us. Only (small) gripe....no toast or muffins or any sort of bread on breakfast buffet. Odd.

Stayed: March 2013, traveled as a couple
1  Thank julesgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lori G, Manager at Best Western Louisville East, responded to this reviewResponded March 30, 2013

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Sincerely,
Lori Garrow
Assistant General Manger
Best Western Louisville East

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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