Having heard wonderful things about the Inn at Woodhaven, including from my brother and sister-in-law who have stayed there several times, we planned a special visit there for our 25th anniversary. When we arrived, the innkeeper wondered why we were there because she said she called the previous morning at 10:30 and left a message telling us she had a "plumbing emergency" in our room, so we wouldn't be able to stay. We told her we didn't get her message, as we left home earlier the previous morning to go to another B&B. (We did a 2-B&B-weekend trip.) We were very disappointed, so she offered us a 50% discount for a future stay, which we accepted. (This was a verbal offer with nothing in writing.) When we returned home and retrieved her message, we noticed that her call was made at 4:00 the previous afternoon (not earlier in the morning as she told us), but we didn't think much about it at that time. A few months later we made another reservation through the inn's website and followed up by e-mail to confirm our room, arrival date and the 50% discount offer. She replied and verified all the information. When we arrived this second time, she again acted surprised to see us and told us our reservation wasn't until the next day. We could not believe what we were hearing! We had printed her reply e-mail message with her own written words stating we were scheduled for the very day we were there, and we had the copy with us and showed it to her, but she ignored it and still insisted she had us down for the next day. She said we were welcome to return the following day, but we were so angry and upset that we told her we wouldn't return. At that point, we began to doubt her first story about a plumbing problem, nor do we think she honestly made a mistake about our arrival date the second time. Now, after reading other reviews about some of her other "excuse" stories, including one that was used twice for two couples at different times, we believe she cannot be trusted and has a group of stories she uses to cancel out on guests at the last minute. Since this B&B is very popular and usually highly-rated, her rooms are likely in high demand and seldom vacant, so she may be taking care of some regular or special guests by giving them rooms that have actually been reserved by others. This would also explain the great time difference in her phone message the first time, as she failed to keep all details of her story straight (and probably had a late afternoon request for a room the next night, so she promised them ours so she would get the full amount for the room). We also believe that she had no intention of ever honoring the 50% discount because when the second problem occurred, she didn't offer the discount again. Actually we thought she should have offered us a free night, but she didn't. Some people may have no problems with this B&B and are able to stay there, but we think others will find themselves in the same situation where they encounter some "problem" with their room not being available. The person who said that a reservation doesn't mean anything to this innkeeper is absolutely right! We will never try to stay there again and will also tell everyone we can about her dishonest tactics.
- Official Description (provided by the hotel):
- The Inn at Woodhaven is a bed and breakfast located in Louisville Kentucky. The Main House and Carriage House are on the National Register and were built in 1853. The award winning Rose Cottage was built in 1998 using details from each of the original buildings.Eight overnight accommodations are in the Main House, Carriage House or Rose Cottage and all offer high end amenities and comfortable furnishings. Breakfast is bountifull and made with local organic products. We serve in our formal dining room or we can deliver to the guests room. Guests also have complimentary soft drinks, and cookies and coffee, tea and snack stations in each room. ... more less
- Reservation Options:
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