I was traveling alone, but was upgraded to a 2 bedroom. The suit was very nice! I did have to relocate the tall plant/tree in the hallway, as it kept startling me! The suite had two bedrooms - one with a king bed, one with 2 queens - and two full baths. The kitchen had stainless steel appliances, including a dishwasher and dishes. There was a flat screen TV in each bedroom and in the living room. Usually, these type suite hotels supply serving/storage bowls, but this room did not have any. I liked the desk in the bedroom and used it as my make up table as there was a mirror over it and a bright lamp. The TV in the king bedroom, where I set up, did not get all the cable channels that the living room TV received and I noticed the TV in the fitness center also did not get many channels. I reported this to the front desk, but unfortunately it was a Sunday and the maintenance man was not availalble. I was offered to change rooms, but I had already spent a few hours grocery shopping and getting settled in, so I stayed and watched the living room TV, When I went to warm up some dinner Sunday night, I found the mircrowave did not work. I called to report that and again was offered to be relocated or I could use the microwave in the lobby breakfast area, which I did. This was inconvenient, as again later that night I wanted to use the mircrowave, but was already in my PJs and didn't want to dress to go down to the lobby. Monday AM while showering, I learned the tub drain plug wouldn't stay open and the tub kept filling with water, and also the coffee pot lid needed replacing in order for the pot to operate. I report these issues to be added to the work order for the TV and Microwave repairs. I was gone all day Monday and got in late. When I did get in, completed work order copies on the table stated that the TV and drain were fixed, and a new coffee pot lid was left, but a part for the microwave needed to be ordered - oh no, another night without my evening snack. Tuesday AM I setup and turned on the coffee pot and it never made coffee! I informed the front desk and again was offered to change rooms. Since I was only there 4 days and 3 nights and this was my 3rd day, I did not want to move. I asked for a new coffee pot and was offered a counter top microwave at the same time I was about to ask for one. That last night I was there, when I got back to the room, there was the countertop microwave and a brand new- out of the box- coffee maker. Finally, my last night, I had everything I needed.
The front desk clerk was the same one that answered the phone each time I called. I think her name is Karen. She was very sweet and apologetic, and did try to help out, and maintenance did respond promptly. I think I had a lemon room; however, it should have been checked more thoroughly before being shown as available. I don't think the next person getting that room will have any problems - at least not in the king bedroom and bath, living room and kitchen - don't know about the other bedroom and bathroom since I didn't use them.
I would stay there again if I'm ever in the area - because of the staff response.
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- Homewood Louisville
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