I selected this hotel because it was the best rated hotel in Louisville with rooms under $100. I guess next time I'll try the next best rated one. Here's my story:
We were going to be driving from Cleveland, OH to Bowling Green, KY after work on Friday. A 7.5 hour drive, so we thought we'd probably stop in Louisville for the night. I researched hotels and found this one which got very good reviews, and I saw we could get a room for $76. Sounds great! I didn't make reservations online though since we weren't 100% sure we'd be stopping.
About an hour from Louisville I called to reserve a room for the night. They said it would be $90. I told them it said $76 on their web site, and asked if this was for a different type of room or something. They said "No", but they could give me the AAA rate for $80. Sounds great to me.
We got there a little after midnight. Service was great. It took about 2 minutes to check in. The room was clean, the bed was comfortable. It was looking like I made a great choice.
Then in the middle of the night we start hearing this tap tap tap coming from the bathroom. Not sure what it is, so we just keep sleeping. Well, we discover in the morning that the vent directly above the toilet is dripping water. It drips directly onto the toilet seat when the seat is down. So the toilet is completely wet. I had to sit down on the toilet and hold a towel over my head while water (from a toilet? or a shower?) drips onto it.
When checking out I told them about the problem and they said they thought they had fixed it the other day. So they knew about the problem! I kindly and calmly mentioned that I thought they should at least take some money off of what they were charging us since the bathroom was almost un-usable. She went and asked the manager. She came back and said the manager said no since they already gave us a $10 discount. How convenient for them. I'm guessing this is what they had planned all along: give us a discount but also give us the crappy room.
Well I said, "whatever you think is fair, but I will be putting a review online." She said 'oh well, sorry.' So here's your review. I hope you still think it was a good business decision.
Only stay here if you want TOILET WATER dripping on your head.
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- Also Known As:
- Wingate By Wyndham Louisville East Hotel Louisville
- Wingate Hotel Louisville