This hotel of distinction has a long way to go on improving it's housekeeping service & doorman service. Let's just say that if the only doors you can use are ones that have to be pushed open yourself, a doorman should be there to open them for you. On my stay they fell short, either not being there or out in the front of the hotel chatting it up with each other. Also, a hotel with the accolades this one has should be spot on with their housekeeping services. I had to contend with a shower head that would not maintain a position and dangled from the wall. The housekeeping staff missed my room during their turn-down service rounds and it was not resolved to my satisfaction after a call to the front desk and a subsequent visit by a nice gentleman who was clearly out of his element in turn=down service. Did not receive a call back from the housekeeping manager after being put into her voice mail by the front desk while I try to recover a piece of clothing I left in the room.
This is a quirky hotel has interesting features you won't find anywhere else. I think it's overhyped and that's too bad. A hotel's reputation is only as good as the satisfaction of it's last guest.
Don't get me wrong, it's a nice hotel overall and others on the staff were very attentive. But to maintain a level of success everyone has to be on their toes 24/7. I booked the room on Hotwire for $89 and I'm glad I did. In doing so I was able to stay in a nice room at a value price. It was worth $89 but if I paid rack rates at this hotel I would have certainly felt much less forgiving.
- Official Description (provided by the hotel):
- 21C Museum Hotel Louisville is more than just a place to spend the night - it's a 91-room boutique hotel, contemporary art museum, award-winning restaurant and cultural civic center nestled in the heart of Museum Row in historic downtown Louisville. With over 5000 square feet of art-filled meeting and event space, 21c guests enjoy authentic Southern hospitality and accessible luxury while exploring the work of contemporary artists in America's only museum dedicated solely to art of the 21st Century. Whether you are visiting Bourbon Country, spending a day at Churchill Downs, or hosting a lavish Southern wedding, 21c is a modern epicenter for culture, activity and artistic expression. Applauded by Travel & Leisure Magazine as "one of the most ambitious unions of art and hospitality ever undertaken," and hailed by The New York Times as "an innovative concept with strong execution and prompt and enthusiastic service," come meet the infamous Red Penguins and discover how 21c Museum Hotel Louisville is redefining the art of hospitality. ... more less
- Reservation Options:
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- Also Known As:
- 21c Museum Louisville
- Hotel 21c Museum