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“Can't Believe This Is Louisville!” 5 of 5 bubbles
Review of 21c Museum Hotel Louisville

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21c Museum Hotel Louisville
Ranked #6 of 95 Hotels in Louisville
Certificate of Excellence
New York
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Can't Believe This Is Louisville!”
5 of 5 bubbles Reviewed February 15, 2014

My wife and I found ourselves having to spend the night in Louisville, Kentucky because of a business commitment.

We were not looking forward to the prospect. This is not the kind of place we would normally visit by choice. No Four Seasons.. No Mandarin Oriental, we booked into 21C Museum Hotel blindly. It was listed as 'best' in Louisville, but what does that really mean?

I have to say that we were both delighted and astonished at the quality of the hotel and particularly with the art collection. The hotel is more museum than hotel and the collection is not bad at all. We live in the Museum Tower in NY, on top of the Museum of Modern Art and we collectors, so we have an affection for modern art.

Both the collection and the hotel were First Class and most impressive. I would almost say that the hotel alone makes it 'worth the trip'. Five Stars.

Room Tip: The more you pay, the better the room.
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  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rosenblumtv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Manager at 21c Museum Hotel Louisville, responded to this review, February 17, 2014
Hi Rosenblumtv,
Thank you for choosing to stay at 21c during your business trip to Louisville. We are glad to hear that you and your wife were pleasantly surprised and enjoyed your visit with us. We hope to see you in Louisville again whether it be for business or leisure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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986 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (133)
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English first
Albuquerque, NM
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed February 12, 2014

We loved the 21c! The art is wonderful, the bourbon offerings extraordinary, the service excellent and the rooms comfortable, stylish and luxe. Perfect downtown location, terrific restaurant and bar, worth every single penny.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VirginiaSwift
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Manager at 21c Museum Hotel Louisville, responded to this review, February 14, 2014
Hi Virginia,
We are happy to hear that you enjoyed your visit to 21c and Proof on Main. We hope to see you again soon. Please checkout our sister properties in Cincinnati, Ohio and Bentonville, Arkansas if you get the chance--we think you'll like them, too!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 7, 2014 via mobile

I'm giving 2 stars for the cleanliness and goodlooking of the room. Mini bar in the room is outrageous expensive. They should have put prices in the minibar so people would know what they're dealing with. Also the room price was doubled because of the events going on in the area or Kentucky Center for the Performing Arts, thats one way how to rip people off.

Stayed February 2014
Helpful?
Thank Tolirich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gabe I, Director of Operaions at 21c Museum Hotel Louisville, responded to this review, February 10, 2014
Hi Tolirich, I'm happy you appreciated the cleanliness and design of your guestroom, but it's clear from your comments we failed to provide an outstanding experience. We strive to exceed your expectations and knock your socks off; I'm very sorry we missed the mark. We would love an opportunity to win you over should your travels take you near one of our properties- Louisville KY, Cincinnati OH or Bentonville AR. Thank you for the feedback.
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Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 7, 2014 via mobile

This place blows me away with how fun and how cool it is. I have been there three times now to have dinner in there lovely restaurant and share a few cocktails with friends when I'm in town for the horse show. There is only one thing that bugs me is that the front desk workers sit down and don't fit top notch hotel appeal. Next year I am definitely booking a room ahead of time to get in on this hidden jewel.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rodger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Manager at 21c Museum Hotel Louisville, responded to this review, February 11, 2014
Hi Rodger,
Thank you for dining at Proof on Main when your travels bring you to Louisville. We would love for you to experience 21c too when you're here for the horse show, and hope to see you then! We appreciate you sharing your feedback and look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Erie, Pennsylvania
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 26, 2014 via mobile

We are just leaving the 21c after a 3 night stay and we couldn't be happier. The staff was wonderful, check in/out was a breeze and the room was great. We stayed in a King city view room on the 3rd floor, #311. The room was a good size and nicely appointed. Lots of nice touches like silver mint julep cups, plush robes and Malin + Goetz bath products (amazing!). The bed was very comfortable and the floor to ceiling windows we an excellent feature.

The 1st floor of the hotel is a museum, with art that changes frequently. It was fun to grab a drink from the bar and look at the art. Make sure to look for the hidden door in the black light room!

We at dinner at Proof and both the food and service was amazing. We had the tuna tartare, warm ricotta, diver scallops and NY strip. Each dish was awesome and completely exceeded our expectations. For dessert we had the too too pie...possibly one of the best desserts I've ever had, we even ordered it again the following night as room service. We also had breakfast at Proof which was also delicious.

During our visit we picked up a 40' trailer. I let the hotel know in advance that we would be doing this and they were extremely helpful and accommodating; management and staff really exceeded our expectations. The had an area of the back parking lot marked off for us. It really made our stay great since we didn't have to be worried about parking. Driving a truck with a trailer through the city is stressful enough.

As far as location, the hotel is kind of on the outside of downtown. This is good because it was very quiet, however most activities were not within walking distance. You have to really drive or find other transportation to do anything outside if the hotel. It was also near 0° during our stay so walking more than a few blocks wasn't really an option.

Great experience overall and well worth the price. Its a 5 star hotel so be prepared for 5 star prices. Will definitely stay here again if we ever come back to Louisville.

Stayed January 2014, traveled as a couple
Helpful?
Thank LeslieLynnAllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, February 3, 2014
Hello LeslieLynnAllen,
Thank you for choosing to stay at 21c Museum Hotel during your visit to Louisville. I enjoyed reading your lovely review. It sounds like you had a nice time taking-in every aspect of our property from your guestroom accommodations to museum to Proof on Main. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westerly
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

We arrived at the hotel and the bellman could not be more friendly. They offered quick assistance with our bags and escorted us inside t o the front desk. The front desk agent informed us that we were staying in the Penthouse. What a surprise! The bellman then escorted us up to the room. The bellman was very friendly and kept fluid conversation the whole way. Along the way the hallways are filled with unique art exhibits and modern pieces.

The room was the only one of its kind in design. It featured two half baths when you first walked in, a master bedroom and full bath, living room, kitchen and a large garden terrace outside. You must appreciate creative and abstract art in order to enjoy this suite. The room was clean and put together. It might be nice if the lights were turned on before arrival to create a more welcoming experience. The next morning when we were departing we saw the same bellman and he remembered us and asked how our stay had been.

Room Tip: We saw one of the smaller rooms and they are very cute and cozy. It looked like most of them had exp...
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BeachLoveTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, January 21, 2014
Hi Lauren,
"What a surprise" is right! The Rooftop Apartment is an amazing room, and is truly the most unique space in Louisville. Its terrace also is great for intimate wedding ceremonies or cocktail receptions. I'm happy that you were able to experience such a special aspect of 21c, and we hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

If you are looking for a place to simple crash, this is not for you. If you are up for an 'experience', give this hotel a shot. Simply wander around and take it all in, theres a reason why its called a Museum hotel. (It's also a modern Art museum)

This hotel does not only provide a relaxing environment, the entire place "feeds your soul". There are too many things to discover to list, I mean, what hotel has a copy of Modern Farmer in your room?

The hotel exhibits rotate every 4-8 months, so return trips will have new Art to appreciate.

And a quick tip, use the mens room. this place has the most amazing mens bathroom you will ever see.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zards
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura S, Sales Manager at 21c Museum Hotel Louisville, responded to this review, January 13, 2014
Hi zards,
It sounds like you had a fantastic time during your visit to 21c Louisville! I am glad to hear that "your soul was fed" during your experience here. Be sure to checkout our sister properties in Cincinnati and Bentonville--I think you'll enjoy their museums and hotel accommodations as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about 21c Museum Hotel Louisville

Property: 21c Museum Hotel Louisville
Address: 700 W Main St, Louisville, KY 40202-2634
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Louisville
#3 Luxury Hotel in Louisville
#5 Business Hotel in Louisville
#6 Family Hotel in Louisville
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — 21c Museum Hotel Louisville 4.5*
Number of rooms: 91
Official Description (provided by the hotel):
21C Museum Hotel Louisville is more than just a place to spend the night - it's a 91-room boutique hotel, contemporary art museum, award-winning restaurant and cultural civic center nestled in the heart of Museum Row in historic downtown Louisville. With over 5000 square feet of art-filled meeting and event space, 21c guests enjoy authentic Southern hospitality and accessible luxury while exploring the work of contemporary artists in America's only museum dedicated solely to art of the 21st Century. Whether you are visiting Bourbon Country, spending a day at Churchill Downs, or hosting a lavish Southern wedding, 21c is a modern epicenter for culture, activity and artistic expression. Applauded by Travel & Leisure Magazine as "one of the most ambitious unions of art and hospitality ever undertaken," and hailed by The New York Times as "an innovative concept with strong execution and prompt and enthusiastic service," come meet the infamous Red Penguins and discover how 21c Museum Hotel Louisville is redefining the art of hospitality. ... more   less 
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Also Known As:
21c Museum Louisville
Hotel 21c Museum

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