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“Excellent Place to Stay”

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Residence Inn Louisville Downtown
Ranked #36 of 98 Hotels in Louisville
Certificate of Excellence
Reviewed August 19, 2013

Stayed here couple of times, the last time was mid Aug 2013. The desk clerk was Spencer and one of the best people I have ever had the pleasure to deal with. I asked if he could do any type of upgrade for me since the hotel was not full and was given a two bedroom unit which was super since there were 2 of us staying. The room was very clean and the bedding was super. Went down for breakfast Saturday morning about 9:30 and everything was just as stocked and fresh as if it was 7 a.m.

I would recommend this location highly.

Room Tip: Ask for a room NOT on Market St side of the building if you are bothered by street noises.
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  • Stayed: August 2013, traveled on business
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Thank Indy_Fan_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded August 22, 2013

Indy Fan,

Thank you for taking the time to let us know how much you enjoyed your and i'll be sure to let Spencer know how much you appreciate the service he provides to our customers.

Warm regards,

Mark KIrsch-GM

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173 - 179 of 253 reviews

Reviewed July 30, 2013

I travel for business to Louisville on occasion and usually stay at our company's "preferred rate" properties of either the Marriott or Hyatt in the heart of downtown. With a last minute trip scheduled, a lot of the properties were booked, so I booked a room here not knowing what to expect. I normally am not big on staying at a Residence Inn in a downtown area based on past experiences in other cities, but this was such a great stay!! The rooms were spectacularly clean, everyone was very nice, and the space was great for an overnight stay.

The TV swivel around the entire room was nice as I was in bed, at the desk or on the sofa. And having the kitchen available while I made tea and popcorn for a snack, or bringing up my breakfast this morning, was just an added bonus. No issues with anything, and the service was outstanding from the staff.

I do wish that the room view had been a little better - as a Gold Elite member, I guess I let myself get spoiled :-) But I was overlooking a vacant lot with construction going on. A view of the ballpark or downtown would have been nice. But honestly, that is such a small thing as compared to how great this stay was. Even though it is not a "preferred property", if the rate is cheaper than the others, I will continue to stay here going forward. Looking forward to bringing my family!

Room Tip: Ask for a view of the amazing city - the windows open wide and this would be great for first time tr...
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  • Stayed: July 2013, traveled on business
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Thank buddstroud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded August 1, 2013

Buddstroud,

Thank you for taking the time to let us know how much you enjoyed your stay at our property.

We are so thank ful that your regular hotels were ful and that we were given the oppurtunity to serve you. We hope to see you again in the near future and thank you for your business!

Warm regards,

Mark Kirsch-GM

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Reviewed July 23, 2013

I was planning to stay here for 3 months, but moved to another hotel after about 2 weeks. I had no wireless internet and the toilet leaked onto the floor. Worse yet, no one seemed to care. The desk staff was friendly, but that didn't help much to get anything done.

Room Tip: Go to the room before unpacking your stuff and make sure everyting is the way you want it.
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  • Stayed: May 2013, traveled on business
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3  Thank dalestravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded July 26, 2013

Dalestravels,

I'm truly sorry your stay wasn't up to your standards, nor did we live up to ours. It is our goal to ensure every guest has a comfortable and problem free stay and in your case that didn't seem to happen. Our guest are the reason we are here and truly appreciate evryone of our guest and the business they provide. We would love to have the oppurtunity to have a second chance to provide better service in the future!

Sincerest apologies,

Mark Kirsch-GM

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Reviewed July 21, 2013

We stayed for 3 nights during our vacation. We were in a Queen/Studio and found it roomy and clean. The decor has a modern, updated feel. There was a large sofa, full-sized fridge, kitchen table, and large desk. The TV served as a room divider and could swivel to face the sofa or the bed. We had requested a quiet room (ended up on the 5th floor) and found it to be for the most part. Basic traffic noise was blocked out for being so close to the freeway, but we could hear the semis engine braking and the motorcycles on the city streets.

The staff was friendly and always wished us well as we would come and go. The breakfast was pretty typical for free hot breakfast, but they did a decent job of keeping things stocked. We did find it interesting that Friday morning had regular plates and silverware in the breakfast area, but the weekend was strictly plastic cutlery and styrofoam plates (guess the dishwasher gets weekends off). We didn't try out the pool or fitness center, but they looked nice enough. The elevators were a little slow and the staircase we tried dumped us straight outside, rather then opening onto the main floor inside. It was $10/day to park at the hotel, open access to come and go. Wi-fi worked great.

It's a short walk to Riverfront Park and Louisville Slugger Field and a slightly longer walk (~1 mile) to the Yum Center, Convention Center, Frazier History Museum, Louisville Slugger Museum, and 4th Street Live area.

We would stay here again if in the area and recommend it if you are looking to use Downtown Louisville as home base for checking out the sights and/or doing day trips (like Mammoth Cave).

  • Stayed: July 2013, traveled as a couple
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Thank Traveling_Smiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded July 23, 2013

The Smith's,

Thank you for taking the time to let us know what you thought of our property! With two sports teams in house I did decide to go with the to-go flatware to ensure service wasn't an issue our customers on Saturday and Sunday morning. We do hope to see you again in the near future and as always thank you for your business!

Mark Kirsch-GM

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Reviewed July 20, 2013

We stayed at this Hotel 4 weeks ago. The experience was very good. The person at the front desk 'Spencer' was especially kind and helpful. We tried to leave our review but my computer glitched and the review didn't go thru.

But Now,, we are here again. That should tell you something right there. 4 weeks later we decided to stay in Louisville again and settled on the Residence Inn downtown again.

We stay in Louisville quite often on business and have stayed at nearly every Hotel in the region. Our preferences our varied and there are many nice hotels in the Louisville downtown area..... But until last month we had never stayed at the Residence Inn downtown. Now it has to be one of our favorites. First of all, we don't pay anymore to stay here than we do at the Hyatt or the Mariott. BUT, We get at leat a Studio Suite with full Kitchen, Full size Fridge, Microwave, Toaster, etc....... there are 1 and 2 bedroom Suites as well but we have never stayed in these rooms. Breakfast in the morning is nice.

Most of all, and I can share this with everybody that travels or stays at Hotels frequently....... The property being nice is important....... But the people behind the desk make the complete difference in your hotel experience.

In our case it has been exceptional both times and we will be staying here again. The first time it was a fella named 'Spencer'.... The second time it was also a fella named ' Spencer'. Pretty sure it was the same guy both times as he took care of our concerns and even provided us with a large bag of ice both times to cool off our drinks after a long drive. FANTASTIC!

Would definitely recommend.

Room Tip: I have only stayed on the second floor both trips and both rooms were very nice.
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  • Stayed: July 2013, traveled as a couple
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Thank TripAdvsrTraveler423
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded July 23, 2013

Indiana,

Thank you for taking the time let us know how much you enjoyed both of your stays to our property! I'll be sure to let Spencer know how much of a standout he was in your eyes and we hope to see you again in the near future.

Warm regards,

Mark Kirsch

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Reviewed July 6, 2013 via mobile

Hotel was easy to find. It doesn't have very good views but I will was there to sleep not look out the windows. The hotel was very clean and the service was awesome everyone was friendly. The breakfast was good. Not enough seating. We was only a couple of blocks from the river to watch fireworks.

  • Stayed: July 2013
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Thank candy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded July 9, 2013

Candy,

Thank you for taking the time to let us know how you enjoyed your stay.

Thank you for your business.

Mark Kirsch-GM

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Reviewed June 25, 2013

We stopped by Louisville to take in a baseball game and lucked out in choosing this excellent downtown hotel which was basically just around the corner from the ball field. The service was excellent, the room was clean and the breakfast was good.

We felt very safe at the hotel and very safe in walking from this hotel to the ball park.

Room Tip: This hotel had about 6 or 8 floors and we stayed near the top to minimize road noise.
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  • Stayed: June 2013, traveled with family
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Thank TNRetired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded July 9, 2013

TNretired,

Thank you for choosing our hotel during your recent visit to see the Bat's play.

Warm regards,

Mark Kirsch-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Louisville Downtown

Address: 333 E Market St, Louisville, KY 40202-1219
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Louisville
#20 Family Hotel in Louisville
#33 Business Hotel in Louisville
Price Range: $127 - $260 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Downtown 3*
Number of rooms: 140
Official Description (provided by the hotel):
The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room. ... more   less 
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Also Known As:
Residence Inn Louisville Downtown Hotel Louisville
Louisville Residence Inn

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