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Residence Inn Louisville Downtown
Ranked #42 of 100 Hotels in Louisville
Certificate of Excellence
Reviewed March 18, 2013

By far the BEST service I have ever had a hotel, from the moment we walked in the door to the second we left. They definitely went above and beyond. Cant recall her name off hand(blonde hair) and Spencer were the best I've ever encountered

  • Stayed: March 2013, traveled with friends
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Thank miles f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded March 20, 2013

Thank you so much for taking the time to let us know how wonderful the staff at our property took care of you. I will be sure to let Maggie and Spencer know their excellent customer service didn't go unnoticed! Mark Kirsch-GM

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196 - 202 of 259 reviews

Reviewed March 16, 2013

Stayed here for business but never again. Hotel put charges on credit card, weeks after staying there when the client was to have been direct billed. When questioned, they did not resolve the problem, made it worst. Promises made to follow-up by sales or hotel manager were not kept, had to file complaint with corporate services to get assistance. Was billed for weekend parking that was bogus, when not staying on the property. Staff hung-up phone too. Very unprofessional. Give them a minus 10.

Stayed: January 2013, traveled on business
2  Thank PattiHunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded March 20, 2013

I'm terribly sorry your billing was confusing as we were only following directions given to us by your supervisor.
I wish you would have called during regular business hours rather than speaking to my third shift staff as I would have been glad to explain that your supervisor had contacted us and told us how the billing was to be taken care of.

I do apologize for the misunderstanding with your hotel bill.

Warm regards,

Mark Kirsch-GM

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Reviewed March 11, 2013

The rooms are up dated and vary nice, the staff is friendly and makes sure you happy.
The best part is that it is a 5 min walk to 2end and Main and a 10 min walk to 4th street
This is the 3erd time I have stayed there and will come back.

  • Stayed: March 2013, traveled on business
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Thank Fedman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded March 12, 2013

Thank you so much for taking the time to let us know how much you enjoyed your stay. We hope to see you again in the near fututre.

Warm regards,

Mark kirsch-GM

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Reviewed February 26, 2013

We had a good stay at this Residence Inn. Very nice people, clean rooms with separate bathroom and kitchen, breakfast is ok.
Near to downtown so easy access to everything. Mind that you have to pay for the parkinglot.

  • Stayed: February 2013, traveled as a couple
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Thank SergeDeBeyser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded February 27, 2013

Serge,

Thank you for taking your time in letting us know how you enjoyed your stay especially the comments about the staff. We hope to see you again in your future travels.

Warm regards,

Mark Kirsch-GM

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Reviewed February 6, 2013

I book over 500 room nights in the city of Louisville alone. Residence Inn Downtown is always one of my go to hotels and my first choice for business travelers coming in for several days, weeks or months at a time. The hotel is newly remodeled with beautiful decor and amenities. Breakfast is great as well as the light dinner provided Mon-Wed nights. But if you want to get out the area has a lot of choices within walking distance for food and entertainment. Staff is very friendly and seems to really enjoy their job. If you book frequent or long term business travelers I highly recommend you call Brooke their sales manager. She will take good care of you and your guests!

  • Stayed: January 2013, traveled on business
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1  Thank TravelAdminKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded February 8, 2013

TravelAdminKY,

Thank you for taking the time to let us know how we took care of you and your team during your stay with us. I'm glad that Brooke made a great impression on you as i'm sure she will enjoy hearing the positive feed back.

We hope to see you again in the near future and as always thank you for your business!

Mark Kirsch-GM

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Reviewed February 3, 2013

My work requires me to stay in hotels at least 12-14 nights per month so I have a rather wide range of comparisons to give this review. I can't imagine anyone having a bad stay at the Residence Inn Louisville, Downtown. The staff is absolutely amazing. There was NOTHING they couldn't make happen. Simply the best staff I have ever had the pleasure of being served by. The hotel was clean and the breakfast fulfilling. Fantastic hotel and I will certainly stay there if ever in Louisville again. Thanks to everyone for making our week one we will never forget.

Room Tip: 2BR Suites ending in "18" have a gas fireplace while those ending in "02" do not...
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  • Stayed: January 2013, traveled with friends
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Thank Jon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded February 5, 2013

Jon,

Thank you so much for taking the time to let us know how much you enjoyed your stay and letting us know how much you appreciated the level of customer service we provided for you during your stay.

It is our goal to make sure every guest that stays with us knows how much we appreciate their business.

We hope to see you again in the near future.


Warm regards,

Mark Kirsch-GM

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Reviewed December 31, 2012 via mobile

A group of us booked a two-bedroom suite. It was nice and we were surprised with the gas fireplace. We have usually booked two rooms, but this year we enjoyed the larger suite. Breakfast is good and the remodel looks great. The fitness room is state of the art. Very nice.

  • Stayed: December 2012
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1  Thank IndianaFoody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHS1850, General Manager at Residence Inn Louisville Downtown, responded to this reviewResponded January 2, 2013

Indiana Foody,

Thank you so much for spending New years eve at our property and taking the time to let us know how much you enjoyed your stay. We hope to see you again next year.

Warm regards,

Mark Kirsch-GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn Louisville Downtown

Address: 333 E Market St, Louisville, KY 40202-1219
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#14 Romantic Hotel in Louisville
#17 Family Hotel in Louisville
#33 Business Hotel in Louisville
Price Range: $108 - $245 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Louisville Downtown 3*
Number of rooms: 140
Official Description (provided by the hotel):
The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room. ... more   less 
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Also Known As:
Residence Inn Louisville Downtown Hotel Louisville
Louisville Residence Inn

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