I can't say enough about our stay at the Marriott Residence Inn Downtown Louisville, KY. Being a Tampa resident I get to visit and stay at Walt Disney World resort hotels quite frequently. They are world known for their attention, hospitality and extraordinaire guest services. Our Marriott experience at the Downtown Residence Inn rivaled and exceeded many of our experiences at many other resorts. I drove from Tampa to Louisville in one day to take part in the 2012 Ironman Louisville competition. During check, in the staff was supper attentive, courteous and very professional. The manager assisting the front desk clerk was personally taking his time, and to my surprise, was even providing race related information to other guests checking in. That's no easy task. Ironman race logistics are no easy task, and Louisville is probably one of the most complicated ones. The manager (who's name I didn't get due to all the rush) was very well educated on the logistics, course and several other pieces of important information and was passing this information one by one to everyone. Very Impressing.
I have to echo many of the other good reviews left by other travelers: rooms were very clean and spacious, I didn't bring any pets, but I did grab a few of the free snacks the had on the counter to bring back to our dog. I got addicted to their water jug by the front desk, which was changed everyday with different fruits. During race morning (0400 or so) they set up a table by the exit with fruits, water bottles, and energy bars for all athletes heading out to the race. THAT WAS A NICE TOUCH. Location is excellent, about 1/4 to 1/2 mile to mayor venues. Breakfast was excellent, great variety and good quality. Loved the belgian waffles and fresh toppings.
It was also good to see one of the managers interact with the staff in a very polite and professional manner. The housekeeping staff was mostly Hispanic and to ensure directions were followed correctly the manager even went the extra mile as to speak (broken, but good) Spanish to them without being condescending (BTW, I'm Hispanic), in my opinion that reflects a lot of respect and character. The same values of politeness, friendliness and professionalism were demonstrated by every staff member we encountered. I'm no an conforming guest. If I pay for a service, I expect such service. The staff and facilities at the Marriott Residence Inn excelled at all this. They not only met our needs and expectations, but far exceeded them. That is the pure definition of EXCELLENCE IN CUSTOMER SERVICE.
Unfurtunately, I didn't finish the race, but I'll be back next year to get my revenge and the Marriot Residence Inn will be, once again, our lodging facility of choice.
- Official Description (provided by the hotel):
- The newly-renovated Residence Inn Louisville Downtown offers easy access to all the city has to offer - excellent shopping, the Louisville Slugger Museum, and Churchill Downs. Guest rooms feature luxurious bedding, free WiFi, plenty of workspace, and full kitchens with stainless steel appliances and granite countertops. Our pet-friendly property also offers complimentary hot breakfast and an evening manager's reception, as well as an indoor pool, whirlpool, and fitness room. ... more less
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- Also Known As:
- Residence Inn Louisville Downtown Hotel Louisville
- Louisville Residence Inn