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“Extremely clean and welcoming!”

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Courtyard Louisville Northeast
Ranked #32 of 95 Hotels in Louisville
Certificate of Excellence
New Smyrna Beach, Florida
Level Contributor
294 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
“Extremely clean and welcoming!”
5 of 5 bubbles Reviewed October 20, 2011

You can tell immediately that the owner/manager of this hotel takes great pride in making this a sparkling and welcoming hotel. Courtyards are usually a predictably good place to stay but this one was exceptional. There was someone at the front desk at all times and whenever you passed you were greeted by the staff. The pool was in a delightful area and we were happy to enjoy the area and a soak in the hot tub. Across the street was a shopping mall so it was convenient to just walk across for dinner without having to take the car. We would definitely return to this lovely prperty.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank peanutsNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, October 21, 2011
Thank you very much for taking the time to comment on you recent stay with us. I am proud to say that the staff at this hotel is one of the best I have ever worked with.

We love our guest adn are thrilled when our guest love us. Please come back and visit soon.

Thankfully,
Don McNew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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186 reviews from our community

Traveler rating
    107
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    13
    4
    2
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Portland, Maine
Level Contributor
117 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed October 10, 2011

Let me say I have stayed at this hotel a few times in the past several years (I'm a Louisville native, sold my dad's house in 2009 and when I visit friends and family, need a hotel now!) and I have always been impressed by the staff, but this last visit was really special. I met my sister and had two friends along, so we took two rooms and staff here went totally out of the way to honour every request ---from where to get a newspaper to letting us stay in the pool past 11 one night (we stayed 2 nights) and allowing us an extra hour to check out when an event we attended did not end until noon and we wanted to change to casual clothes from our formal garb. The hotel is not perfect, do not get me wrong: walls are paper thin and we heard the alarm clock next door several mornings. We also we are certain we woke someone when we came in late one of the nights and found our air conditioning not working so the kind staff moved us to a room where it was working immediately. Sadly, we were none too quiet and it was late as we'd been to a family dinner. I am sure we disturbed a guest or two which I regret during the move with those thin walls. Also, internet is slow (when will hotels understand a fast WiFi is way more important than 89 channels of cable TV no one watches?) and housekeeping could use a reminder that 8 am is a BIT early to knock.
BUT those are all small grumbles. On the big things, this property is the best and will be our choice of a Louisville home hereafter. By the way a special THANK YOU to front office manager Brandon Maynard. He really went the extra mile on the check out time, the newspaper and mostly just for smiling and making us feel welcome! No shock to see smiles and hospitality since we are Louisville natives, but sadly it's not the treatment we have had at all the hotels we have stayed in since we sold dad's house! We will be back!

Room Tip: Just ask: staff will comply if they have space!
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lilamadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, October 13, 2011
Thank you very much for taking the time to comment on your recent stay with us. I appreciate all your feedback and we will use it in our continous effort to improve our service.
Brandon is a great leader of the hotel and is passionate about great service.
We are thank you for staying with us and look forward to your return.

Sincerely,


Don McNew
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Portsmouth, United Kingdom
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed September 17, 2011

My wife and I arrived here fairly late. Brian was on duty at the desk and did a great job of checking us in and making us feel welcome, he was a really helpful guy and his professional attitude was highly commendable.

The room was very nice with plenty of space and everything was clean and fresh.
It was very good value for money and if we are ever in the area again we will stay here. I will tell my friends that it is a great place too.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank NelsonTouch7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, October 13, 2011
Thank you for taking the time to comment on your recent stay. Brian is new to our team, and has made a huge impact already. I will be sure to pass along your praise to him, and we look forward to your return.

Sincerley,

Don McNew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 6, 2011

Thank you very much we will be back. Adam Flowers went above and beyond customer service. The room was perfect. The pool was fun for the kids. My wife was very impressed. I recommend this hotel for business or pleasure.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lackey1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, October 13, 2011
Thank you for your recognition of Adam. He is a great asset to our hotel and we have used your comments as recognition of his great efforts.
Thank you again and we look forward to your next visit.

Sincerley,
Don McNew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
26 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 27, 2011

Came in based on an excellent rate from Priceline. Staff greeted us with a complimentary bottle of water and accommodated a room change two two double beds. Didn't need the $9.95 breakfast buffet as there was a Panera that was a two minute walk away. Great other nearby restaurants. Convenient to get on the road heading to Cincinnati.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Jumpniner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 8, 2011

Best overall experience with clean rooms and corridors. Guest service specialist (Mr. Philip Abraham) was very courteous and promptly helped switch suites when I had problems with the TV remote in the original one.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank scorpion_king_usa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, August 11, 2011
Thank you very much for these kind words. I will be sure to pass along your praise to Philip and we appreciate your continued support.

Sincerely,

Don McNew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jefferson, NC
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed July 13, 2011

For years we have stayed a a variety of hotels in this area. We have now found our "Forever 2nd Home in Louisville". If you are looking for a quality location for both business and pleasure allow us to explain why this should be #1 for you & yours.
From the moment we entered the facility front office manager Brandon Maynard and Nate Brooks welcomed us like long lost friends. These gentlemen understand what GOOD customer service truly means. Add to that cleanliness of the rooms and entire area- ground are lovely and well maintained! The location is perfect off the beaten path- quiet & pleasent, yet convenient to all ammenities. Come for a day and you too will say this is the BEST THE VERY BEST of the area.

  • Stayed July 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Ashegal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DonMcNew, General Manager at Courtyard Louisville Northeast, responded to this review, July 14, 2011
Thank you for these kind words. I will be sure to share your comments with Brandon and Nate. We look forward to your return and again thank you for staying with us.

Sincerely,

Don McNew
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Louisville Northeast

Property: Courtyard Louisville Northeast
Address: 10200 Champion Farms Dr, Louisville, KY 40241-6149
Phone Number:
Location: United States > Kentucky > Louisville > East Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#18 Romantic Hotel in Louisville
#21 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Louisville Northeast 3*
Number of rooms: 115
Official Description (provided by the hotel):
It's a New Stay! The Courtyard Louisville Northeast is now renovated! Located off of I-265 and only 20 min. away from downtown Louisville, we’re a true stand-out among hotels near Louisville Kentucky. The new state-of-the-art lobby provides inviting media pod work spaces, free Wi-Fi, media library and access to the latest news & weather via our touch-screen GoBoard® The highlight of our new lobby is The Bistro - Eat. Drink. Connect® which provides guests with healthy food & beverage offerings in the morning and evening dinner service with cocktails. All guestrooms now feature modern designs complete with flat screen TVs, luxury bedding and mini-fridges. A favorite of leisure travelers among hotels near Louisville Kentucky, we’re only a few minutes away from Louisville Tennis Club, Basketball Academy, Hoops Sports Complex & Mid America Sports Center! In your free time, visit Tom Sawyer State Park, go shopping at The Summit Mall, or simply walk to any of the multiple restaurants located around us! ... more   less 
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Also Known As:
Courtyard By Marriott Louisvillle Northeast Hotel Louisville
Louisville Courtyard
Louisville Marriott

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