I was in town with a conference at the hotel recently and decided to bring my family along. We wanted enough space for the kids so I requested connecting rooms. I knew I was coming in late for check in so I called that morning to again confirm that our connecting rooms were available. I was told that they were and we were all set for that night. Upon check-in I was told our rooms were next to each other but not connecting and there was nothing they could do that night but if I stopped by the desk in the morning they could fix it. So we understood that things happen and split our family for the night. The next morning I was told that there was no fix so I canceled on of the rooms and we all piled into one. I later learned from others at my conference that there were connecting rooms available for the dates I booked, the hotel staff just filled them with other people booking single rooms earlier in the day. I understand it may be difficult to accommodate everyones request but IF YOU CAN NOT TRACK A REQUEST, DON'T PRETEND TO TAKE A REQUEST.
I was told that as connecting rooms were a request and not guaranteed they would not make any accommodation to the rate for the second room that I would not have kept if I was not told they could fix it. I finally asked if they would be willing to give some Marriott points to me for my trouble. I was told "Yes we can throw some of those at you". I did not get any points.
We also had several occasions that house keeping staff failed to clean up thoroughly and I felt the beds were not comfortable (perhaps because the kids joined us)
Despite our accommodations, we had a great time in Louisville and the hotel location was great but given the chance to book a different nearby hotel, I would recommend against the Marriott Downtown.
- Official Description (provided by the hotel):
- The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Louisville Downtown Hotel Louisville
- Louisville Marriott