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“Fantastic Service”

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Louisville Marriott Downtown
Ranked #13 of 95 Hotels in Louisville
Certificate of Excellence
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Service”
Reviewed January 2, 2013

I visited the Marriott for a large conference and was highly impressed by their competence to handle the occasion. Other venues display anxiety and have obvious miscues during such an event - but Marriott appeared to handle the event with ease and grace. Most impressive was the front desk. It seemed that anyone within the vicinity of the front desk was greeted kindly and cared for promptly - exceeding expectations. Parking was easy and foot traffic through the "Louisville Link" skywalk system on the second floor was fabulous. My one critique is room size. The normal rooms are a bit smaller and lack features like an extra sink in the room.

Room Tip: The better views are on the north side of the building. Hospitality rooms are great. Normal double...
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  • Stayed December 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank L K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, January 8, 2013
Dear Guest,

Thank you for the great feedback from your recent stay with us during your conference. We are glad that you enjoyed the conveniance of the Louie Link pedway system and we will be sure to share your comments on the great service from our front office staff with the team. We look forward to seeing you in the not to distant future.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
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English first
Hazleton, Iowa
1 review
Reviewed December 27, 2012

I booked a room for a extra day because at previous confronces the last speaker started at 7 pm on saturday night. At this confronce the last speaker was over @ 5 pm. I went to cancil the last day of my stay, and was told that it was to late to cancil. However General Manager Tim Ribich joined in and made me a very happy customer. Thank you Tim. I will come back.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, December 31, 2012
Dear Guest,

Thank you for sharing feedback from your recent stay with us during your last conference. We are pleased that you enjoyed your stay and that TIm was able to make a positive impact on your overall experience. We look forward to seeing you in the future.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
Level Contributor
539 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
Reviewed December 16, 2012

Weddings are well done at this hotel. I have attended two this year and both were great. The food was so wonderful. I had steak and it was perfect. The staff was well trained and the service was really outstanding. Parking was easy.

Room Tip: book early!
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank betagirl67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, December 18, 2012
Dear Guest,

We are thrilled that you had a great stay for both of the conventions you attended recently at the Marriott Downtown. We appreciate the time you took to share your comments and we will be sure to share your enjoyment of your meals with our culinary team. We look forward to seeing you soon at another convention and look forward to showcasing our new rooms renovation to you when we see you again.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level Contributor
43 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 12, 2012

This hotel was defnitely better than I expected. It appears that it was an older hotel that had been renovated into a Marriott sometime in the last 10 yeaars or so. Rooms are what you expect from a marriott: clean comfortable and well maintained.Pretty decently priced too...I booked through hotels.com for about $150/night for Friday - Sun

What makes this hotel special though, is the lobby area. It had a great cocktail lounge and restaurant. To be honest, the restaurant was probably the best place that we ate during our 3 days in Louisville. And the cocktail bar was without question the nicest bar that we could find in the area. There is also a pretty decent sports bar, which was the perfect spot for me to catch my mountaineer footbal game.

Overall, I would definitley reccomend this hotel to anyone traveling to Louisville

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank BfromChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, November 27, 2012
Dear Guest,

Thank you for the comments on your recent stay. We are glad to hear that you especially enjoyed the restaurant and lounge options in the hotel and we will be sure to share these with our food and beverage team. We are in the process of renovating the guestrooms and will have a brand new rooms product to show off in early January. Please come back and see us soon.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
Level Contributor
161 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 10, 2012

We were very impressed by the service at this Marriott. The hotel was sold out for the weekend, so we received an email in advance explaining the fact that early check-ins would be problematic that day. Upon arrival, it was evident that all personnel were available to service the large amount of guests. There were plenty of valets to park the cars; we were greeted in the lobby & all front desk clerks were at their stations. Our room was clean and bright. Upon our departure, our car was promptly brought to us and we were thanked for our business. Would definitely stay here again!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HHLVR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, November 12, 2012
Dear Guest,

Thank you for sharing some comments regarding your stay with us earlier in the month. We are thrilled that you had a great stay and also pleased that the email we sent out was useful as you planned your weekend schedule. It was a fun filled weekend for the hotel and the city and we are glad that you could participate. We look forward to seeing you back soon.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Downers Grove, Illinois
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012

Attended an event at the YUM! center and was able to walk from the hotel, despite chilly and rainy conditions. Starbucks on site is a wonderful thing (cup of happiness!!) Chocolates on the pillow at night was a nice touch, however, they tasted a little "off" perhaps freezer burnt??? (certainly not a deal-breaker though)
Clean and quiet, nice view from 14th floor, would stay again!

Room Tip: Great view on top floors
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karshe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, November 6, 2012
Dear Guest,

Thank you for your comments regarding your recent stay. We are glad that you were able to enjoy the short walk to the YUM Center for the concert and had a relaxing and quiet stay with us. We are looking forward to your next stay with us.

Best Regards,

Paul Kiley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 5, 2012 via mobile

We had an excellent one night visit to this hotel. The staff are very friendly and attentive. The hotel is clean and well run. The restaurants and bars in the hotel are fantastic. It is well located to YUM and Fourth Street.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WildcatfFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LvilleDTMarriott, Director of Sales at Louisville Marriott Downtown, responded to this review, November 6, 2012
Dear Guest,

We are thrilled that you had a great weekend stay with us and enjoyed our conveniance to the YUM Center and the other downtown attractions. Please come back and see us in the future.

Best Regards,

Paul Kiley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Louisville Marriott Downtown

Property: Louisville Marriott Downtown
Address: 280 West Jefferson, Louisville, KY 40202
Phone Number:
Location: United States > Kentucky > Louisville > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Luxury Hotel in Louisville
#7 Romantic Hotel in Louisville
#7 Business Hotel in Louisville
#17 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Official Description (provided by the hotel):
Louisville Marriott Downtown is an ideally located hotel in Louisville, KY - situated in the heart of the city connected to Kentucky International Conference Center via a skywalk. Our hotel is near many of Louisville's premier business and leisure destinations including the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at our 4-star hotel in Louisville enjoy many luxurious amenities including an on-site Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are on-site as well for delicious dining options for dinner. To start your day, you can enjoy a signature Starbucks Coffee at Louisville Marriott Downtown. Choose Louisville Marriott Downtown for your next trip to Bourbon Country in Kentucky! ... more   less 
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott

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