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“new remodeled hotel nice but not all rooms complete”

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Four Points by Sheraton Louisville Airport
Ranked #38 of 95 Hotels in Louisville
Cleveland, Tennessee
Level Contributor
109 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“new remodeled hotel nice but not all rooms complete”
Reviewed July 30, 2013

I loved the new design of hotel and lobby and lounge but room I had was not finished as were others had 4 holes drilled in top of cabinet and glue strip along coffee area,but staff was great close to airport,and fairgrounds,restaurant was great not over priced like a lot of hotels, bartender was fast and efficient in getting orders ,lobby and other areas of hotel were very nice and modern ,don't pass it up because not all finished, was a country inn and suites

Room Tip: rooms were noisy from outside traffic
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frtliner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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230 reviews from our community

Traveler rating
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    75
    48
    21
    15
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55
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81
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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English first
Waukesha, Wisconsin
Level Contributor
208 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed July 10, 2013

Family road trips are never fun and even less so when you arrive at a hotel late. But the staff her net out of their way to not only make sure we had adjoining rooms but to also get extra bedding for our youngest so we could get everyone comfortable. I was very impressed with the service!

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenofwaukesha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, July 16, 2013
Dear Jenofwaukesha,
Thank you for your review regarding your recent stay with us. We're so happy to hear that your road trip was that much more enjoyable with the help of our great team! We hope the rest of the trip with the family was fun. We look forward to welcoming you and your family back in the future should your travel plans bring you back to Louisville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 3, 2013 via mobile

This hotel is consistent with outstanding Four Points quality and value. Updated decor, nice indoor/outdoor pool and fitness center, clean room with mini-fridge and very comfy bed. Staff is friendly. Don't hesitate to stay here!

Stayed July 2013
Helpful?
Thank New2EuropeBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, July 9, 2013
Dear New2EuropeBoston,
Thank you for your rave reviews. We're happy to hear you enjoyed your most recent stay with us. Thanks again for your compliments and we hope to welcome you back should your future travel plans bring you back to the area.
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Fort Wayne, IN
Level Contributor
46 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed July 1, 2013

Stayed on our way to a wedding. Picked it because of my Starwood level. Pretty easy to find, but the location seems to be in a somewhat questionable part of town. Room was nice but the air conditioner/heater would not change temperature. Front desk personel were ok, but did not know how to do some things.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Likes2Fly-82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, July 9, 2013
Dear Likes2Fly-82,
Thank you for your online post. Thank you for choosing to stay with Starwood Hotels when traveling for leisure. We're happy we were able to give you some relief during your road trip down to wedding. Thank you for thinking of us and we hope to host you again in the future if you are in the area.
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Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 28, 2013 via mobile

The hotel can't held responsible for the seedy location or recent road work but the general appearance and condition of the facility can be improved..GREATLY .. Our first room had little or no air conditioning ...second room was cool but mis matched carpeting that looked like the original and did did not feel clean ...sofa bed was almost impossible to open and mattress was thin...had to ask for sheets..obviously trying to save money with inadequate house keeping service ...nice employees on front desk who obviously had to make the best of their circumstances...we will not be back...

Stayed June 2013, traveled as a couple
Helpful?
1 Thank Noel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, July 5, 2013
Dear Noel H,
We're sorry your recent stay was not as comfortable as you would have liked and did not meet your expectations.We have forwarded your comments to our housekeeping department and will look to work with them to ensure rooms are cleaned prooperly. Thank you for sharing your thoughts. We hope you will give us a second chance and try us out should your future travel plans bring you to the Louisville area.
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Travelers are raving about these Louisville hotels

2 reviews
Reviewed June 27, 2013 via mobile

The wife decided on a side stop on our way to Indy. Arrived late and Chris (?) was very helpful and accommodating with getting us fixed up with a room and rollaway. Property looked great and beds were comfortable.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bernard3770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, July 5, 2013
Dear Bernard3770,
Thank you for your positive review. We're happy to hear our team was able to book a reservation for you and you had a comfortable stay with us. We look forward to hosting you again should you be in the Louisville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Counce, Tennessee
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed June 17, 2013

We found a room at the Four Points Sheraton in the airpoint area in Louisville, Kentucky. This was just a quick get a way for me and the wife. . We planned to stay one night but liked it so much we stayed an extra night. The rate was great and room was comfortable and spacious. It was like a suite with a standard rate. Staff was wonderful and the bar/resturant perfect. They have a double swing in front that we really enjoyed.

Room Tip: Just request a standard room..you will be surprised
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank retire1_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this review, June 20, 2013
Dear retire1_10,
Thank you for your positive feedback. We're thrilled to hear that your recent stay exceeded your expectations which resulted in you extended your stay another night. Thanks again for sharing your experience. We hope to host you again in the future should your travels bring you back to the Louisville area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Louisville Airport

Property: Four Points by Sheraton Louisville Airport
Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #38 of 95 Hotels in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn Louisville
Louisville Country Inn

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