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“Great hotel”

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Four Points by Sheraton Louisville Airport
Ranked #47 of 99 Hotels in Louisville
Reviewed July 3, 2013

This hotel is consistent with outstanding Four Points quality and value. Updated decor, nice indoor/outdoor pool and fitness center, clean room with mini-fridge and very comfy bed. Staff is friendly. Don't hesitate to stay here!

Stayed: July 2013
Thank New2EuropeBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded July 9, 2013

Dear New2EuropeBoston,
Thank you for your rave reviews. We're happy to hear you enjoyed your most recent stay with us. Thanks again for your compliments and we hope to welcome you back should your future travel plans bring you back to the area.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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188 - 194 of 242 reviews

Reviewed July 1, 2013

Stayed on our way to a wedding. Picked it because of my Starwood level. Pretty easy to find, but the location seems to be in a somewhat questionable part of town. Room was nice but the air conditioner/heater would not change temperature. Front desk personel were ok, but did not know how to do some things.

  • Stayed: June 2013, traveled as a couple
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Thank Likes2Fly-82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded July 9, 2013

Dear Likes2Fly-82,
Thank you for your online post. Thank you for choosing to stay with Starwood Hotels when traveling for leisure. We're happy we were able to give you some relief during your road trip down to wedding. Thank you for thinking of us and we hope to host you again in the future if you are in the area.

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Reviewed June 28, 2013

The hotel can't held responsible for the seedy location or recent road work but the general appearance and condition of the facility can be improved..GREATLY .. Our first room had little or no air conditioning ...second room was cool but mis matched carpeting that looked like the original and did did not feel clean ...sofa bed was almost impossible to open and mattress was thin...had to ask for sheets..obviously trying to save money with inadequate house keeping service ...nice employees on front desk who obviously had to make the best of their circumstances...we will not be back...

Stayed: June 2013, traveled as a couple
1  Thank Noel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded July 5, 2013

Dear Noel H,
We're sorry your recent stay was not as comfortable as you would have liked and did not meet your expectations.We have forwarded your comments to our housekeeping department and will look to work with them to ensure rooms are cleaned prooperly. Thank you for sharing your thoughts. We hope you will give us a second chance and try us out should your future travel plans bring you to the Louisville area.

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Reviewed June 27, 2013 via mobile

The wife decided on a side stop on our way to Indy. Arrived late and Chris (?) was very helpful and accommodating with getting us fixed up with a room and rollaway. Property looked great and beds were comfortable.

  • Stayed: June 2013
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Thank Bernard3770
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded July 5, 2013

Dear Bernard3770,
Thank you for your positive review. We're happy to hear our team was able to book a reservation for you and you had a comfortable stay with us. We look forward to hosting you again should you be in the Louisville area.

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Reviewed June 17, 2013

We found a room at the Four Points Sheraton in the airpoint area in Louisville, Kentucky. This was just a quick get a way for me and the wife. . We planned to stay one night but liked it so much we stayed an extra night. The rate was great and room was comfortable and spacious. It was like a suite with a standard rate. Staff was wonderful and the bar/resturant perfect. They have a double swing in front that we really enjoyed.

Room Tip: Just request a standard room..you will be surprised
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  • Stayed: June 2013, traveled as a couple
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Thank retire1_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded June 20, 2013

Dear retire1_10,
Thank you for your positive feedback. We're thrilled to hear that your recent stay exceeded your expectations which resulted in you extended your stay another night. Thanks again for sharing your experience. We hope to host you again in the future should your travels bring you back to the Louisville area.

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Reviewed June 15, 2013

This hotel is very clean and the staff was friendly. When I travel I prefer a hotel that offers a free breakfast, which this hotel does NOT have. I was traveling with a family member who needed a refrigerator and microwave in the room, which is why we decided on this hotel. The room was very comfortable. The hotel does offer meals in its restaurant but I rather find a cheaper place to eat. There is a fast food place (I think it was Burger King) right next door which is open for people who want a cheap breakfast. There is also a Cracker Barrel just a little further down the road. I would not have any problem staying here again in the future. It's directly across the street from the fairgrounds and the airport is very close by.

  • Stayed: June 2013, traveled with family
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1  Thank retired111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karen M, Starwood Hotels at Four Points by Sheraton Louisville Airport, responded to this reviewResponded June 20, 2013

Dear retired111,
Thank you for your feedback regarding your recent stay and your positive ratings. We're happy to hear that you had a comfortable stay with your family and enjoyed our convenient location. Thanks again for sharing and we hope to welcome you back again.

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Reviewed May 29, 2013

Had to write this review since they recieved such a Bad Rap over renovations etc. This hotel now owned by sheraton was a really accomadating place, staff are more than helpful. Close to airport and close to derby and museum. Rooms were very modern with updated HD TV with usb port. My best friend and i were there for mothers day weekend . My greatest and deepest thank you for a job well done on renovations and great staff, you surely deserve the better review!

  • Stayed: May 2013
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1  Thank Divinity112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Louisville Airport

Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #47 of 99 Hotels in Louisville
Price Range: $82 - $310 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
Official Description (provided by the hotel):
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 
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Also Known As:
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn Louisville
Louisville Country Inn

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