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549erickb
Amarillo

Terrible bed

3.0 of 5 bubblesReviewed Apr 20, 2017
The hotel is nice and the new carpet and wallpaper looks great. The bed on the other hand was terrible. I don't know who designed the apparatus to adjust the bed from firm to soft, but let me tell you the soft function does not work at all. If that is their idea of a soft mattress, then we are at diametrically opposed opinions of softness. I would rather stay at Hampton Inn with the Cloud 9 bedding that is much softer. Other than that, conveniently located to the airport and easy on and off the highways to go to Lexington or Nashville.
Date of stay: April 2017
Trip type: Traveled with family
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
Review collected in partnership with Hilton Garden Inn
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Reviews (1,202)
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All reviews churchill downs front desk louisville airport cracker barrel close to the airport the shuttle driver nice hotel breakfast buffet hotel staff would stay here again convenient location hgi fairgrounds university accommodations interstate convention
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Reviewed April 19, 2017 via mobile

Good location. Close to airport. Room is clean and tidy. Internet connection is good. Hotel staffs are nice. You will always here good day how are you. Generally it is quite quiet but only a few noise come from the plane. Unluckily, the problem for me this time is no hot water for bathing but can be resolved by contacting the customer service. Overall is good and deserve to visit again. 好位置,靠近機場。房間很清潔,員工很友善。經常聽到美好的一天和你好嗎。一般非常安靜只是有時會有一些飛機的噪音。我這次不幸地沒有熱水不過很快服務人員就幫忙解決了。總括来說是好的和值得再去。

Date of stay: April 2017
Trip type: Traveled on business
2  Thank JohnnyL2252
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded April 20, 2017

Dear Johnny L,

Thank you for your wonderful review. We are sorry that you had a hot water issue this stay. Feel free to let me know when you are staying with us again. I would love to learn more from you on this issue. We hope to see you again for your next stay in the Louisville, Ky area.

Brian Hayden
Sales Manager
Hilton Garden Inn
Louisville Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 19, 2017

The most amazing experience. All of the staff seemed to really like their job and it translated into the customer's experience.
There seemed to always be plenty of staff available to handle any request and any amount of customers checking in.
Great job

Date of stay: April 2017
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank jameswR6214QO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded April 20, 2017

Dear jameswR6214QO,

Thank you for your wonderful review. We strive to provide service that exceeds our guests expectations. We hope to see you again for your next stay in the Louisville, Ky area.

Brian Hayden
Sales Manager
Hilton Garden Inn
Louisville Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2017

We held our conference at this hotel. First impressions are important. Cassity (sorry if I misspelled) at the front desk was very pleasant and helpful. I am speaking as a meeting planner and a guest. I worked with Beth from the initial planning til the end. Beth Bowyer (sales catering manager) was extremely helpful and exceeded my expectations. Many of the conference attendees were impressed with how friendly the hotel staff (set up crew, catering staff) were. We held a similar conference at another hotel in the area and the staff barely spoke to us. HGI staff engaged in conversations with us and that made us feel like they truly enjoy their jobs! Definitely will do business again.

Date of stay: April 2017
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
1  Thank MQ810
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 12, 2017 via mobile

I stay at this hotel a lot for business. They have started remodeling the building. Always thought the common areas were nice. Hotel is always booked up and pricey so be sure to book in advance. It is close to the airport, Expo center, amusement park, Churchill Downs, and a lot more. People are always very friendly and helpful. Beds are terrible, that is the reason for a four and not a five. The beds have dials on the sides to adjust firmness however the dials do not work. My stay tonight is in a King Suite. I am thankful there is a couch because that is where I ended up sleeping because the bed is so bad. Hopefully they will change the beds out in the remodel, if not, I do not recommend as you will not be able to sleep. Other than the beds, everything else at hotel is great.

Date of stay: April 2017
Trip type: Traveled on business
Thank buttercup_ts
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded April 13, 2017

Dear buttercup_ts,

The Staff of the Hilton Garden Inn Louisville Airport thanks you for taking the time and putting the effort into writing this review. We are striving to exceed our guest's expectations every encounter, every day with every guest. It sounds as if our beds are lacking on this goal.

Please feel free to reach out directly to me at 502 318 2343 to discuss other bedding options rather than our adjustable kings.

Brian Hayden
Sales Manager
Hilton Garden Inn
Louisville Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2017

Our stay at Hilton Garden Inn was a convenient choice for a volleyball tournament held next door at the convention center. The shuttle took us back and forth, saving us alot of walking since it dropped us at the door, and also parking fees. They were on demand 24/7, and gave us a card so we could call them to come pick us up. The staff was accomodating from maintenance to the front desk to cleaning. Very welcoming.

Date of stay: April 2017
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Janet B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Brian H, Sales Manager at Hilton Garden Inn Louisville Airport, responded to this reviewResponded April 13, 2017

Dear Janet,

The Staff of the Hilton Garden Inn Louisville Airport thanks you for taking the time and putting the effort into writing this review. We are striving to exceed our guest's expectations every encounter, every day with every guest.

We hope you will keep us in mind for your next trip to Louisville. We would ove to have you stay with us again.

Brian Hayden
Sales Manager
Hilton Garden Inn
Louisville Airport

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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