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“Service with a smile”

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Hilton Garden Inn Louisville Airport
Ranked #11 of 95 Hotels in Louisville
Certificate of Excellence
GreenLeadersBronze level
Providence, Rhode Island
Level Contributor
1,054 reviews
191 hotel reviews
common_n_hotel_reviews_1bd8 290 helpful votes
“Service with a smile”
Reviewed September 4, 2013

This hotel is about 1.5 miles away from the Airport. The hotel offers shuttle service. After arriving SDF, I called the hotel and they picked me up within minutes. Check-in is quick. The staff is very friendly. The rooms are big, clean and fresh. I found the bed a bit hard. There is a microwave in the room and a small fridge. For breakfast you can have your eggs cooked to order anywhich way you like. Breakfast staff is as service minded and friendly as the check-in staff.

  • Stayed September 2013, traveled on business
    • Value
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Helpful?
Thank Reslimpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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849 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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  • English first
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English first
Horse Cave, KY, United States
1 review
Reviewed September 3, 2013

My wife and I recently went to a concert at the Kentucky Sate Fair with another couple and stayed at the Hilton Garden Inn Louisville Airport. We have stayed there before, but it was the other couples first experience. Once we arrived, we did not have to get in the car again. Staff offered to shuttle us to a restaraunt and the concert was within walking distance of the hotel. The entire stay was enjoyed by all. We will be staying again when an overnight stay in Louisville is required.

  • Stayed August 2013, traveled with friends
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 31, 2013

Stayed at this hotel for the 3rd time during the Kentucky State Fair Horse Show.They were busy, but the staff were wonderful. Very friendly atmosphere, clean room and bathrooms. Up to the Hilton Garden Inn standard. I used my Hilton points and did not feel like a second hand citizen! Parking is a bit tight during this particular week - but it is VERY handy to the fair and to Freedom Hall.

Room Tip: Only problem was the noise from the concert hall in the afternoons making it hard to rest for the ev...
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janesville, United States
1 review
Reviewed August 27, 2013

This is our second year staying here for a week and it was a very convenient to the fairgrounds...and comfortable place. Really enjoyed the staff! We were warned upon arrival that there had been several cars broken into in the parking lot, which was a bit unnerving and can't imaging why the hotel doesn't fund full time security with this continual problem, although I appreciated the warning and we had no issue this year...last year yes!

  • Stayed August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bud V, Manager at Hilton Garden Inn Louisville Airport, responded to this review, August 30, 2013
Dear Jane; Thank you very much for staying with us and your very nice comments regarding our staff. We all very much appreciate those and I have shared with our team. I do apologize if there was any miscommunication regarding security, unfortunately during the Fair time there seems to be more suspecious people around the entire Fair & Expo area and we just wanted to be proactive and warn our guests not to leave anything of value in their cars. Simply as a precaution. Luckly we had no incidents at all at our hotel this year and we believe it was because we actually did increase security and our own managerment presence out in the parking lot during the day time as well as nights.
Again, thank you for staying with us.
Bud Vivion, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
77 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 24, 2013

We have stayed at several hotels in the area over the years when we've been here for the State Fair/Horse Show. This is by far our favorite. The staff are friendly and helpful and the the rooms are clean and comfortable. This hotel offers free Wi-fi and complimentary coffee in the lobby throughout the day. The shuttle service is a great feature as well. It's so nice to stay at a hotel that doesn't nickel and dime you for everything.

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackson, United States
1 review
Reviewed August 22, 2013

My family and I had the worst experience ever at this hotel. Portions of the staff were rude and unempathetic. We were attending the State Fair and utilized the Shuttle Service that the hotel provided. The Hotel left us stranded with young children and did not care. Then the staff laughed about the incident, when they thought we could not hear. Very bad experience. I will never stay in this hotel again, and would not recommend it to anyone else.

  • Stayed August 2013, traveled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Philip Kenley P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bud V, Manager at Hilton Garden Inn Louisville Airport, responded to this review, August 30, 2013
Dear Mr. Philip Pugh;
First I do want to sincerly thank you for staying with us but I must absolutely apologize to you regarding your frustration regarding not being able to be picked up from the Fair by our Shuttle late Satureday night. We all certainly understand your frustration and we have used this as a learning experience to help us in the future. As the new General Manager I was not aware of how traffic works at the Fair & Expo center late at night. Unfortunatley we all found out but at your expense for having to wait so long only to find out our shuttle could not get back into the Fairgrounds.
On busy nights like it was that Saturday night, they actually close some of the entrances as there are so many people leaving they can't handle to take cars coming in as well so we have to use other entrances which takes the Shuttle over an hour just to get in and we just can't loose that service for that long for the rest of our guests. So we have started telling guests on those very busy nights that we can not guarantee that we will be able to get back in to pick you up if it is later in the evening, 9 PM or later. The positive is that our hotel, as you know, is located right at Gate 4 so it really is not a far walk at all.

Again we all do sincerly apologize and hope that us providing you with a free nights stay that night at the hotel and additional Hilton Hhonors points makes up for the frustration in part.

My sincerest apololgies,

Bud Vivion, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Level Contributor
458 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 161 helpful votes
Reviewed August 15, 2013

The Hilton Garden Inn at the Airport is a very nice and cost effective place to stay if you are doing or have business around the airport area, or want to stay fairly close to the airport. The rooms are nice, and they have a small bar area which is good to relax or have a drink while waiting for someone, the staff is friendly.

Tip ... If you are going to visiting any of the freight forwarders or the UPS Hub, this is a close and convenient place to stay.

  • Stayed June 2013, traveled on business
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Helpful?
Thank Rod B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Louisville Airport

Property: Hilton Garden Inn Louisville Airport
Address: 2735 Crittenden Dr, Louisville, KY 40209-1113
Phone Number:
Location: United States > Kentucky > Louisville > Fairgrounds , South Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Louisville
#7 Family Hotel in Louisville
#11 Romantic Hotel in Louisville
#18 Business Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Louisville Airport 3*
Number of rooms: 208
Official Description (provided by the hotel):
In an effort to improve the on property experience, our guest rooms will be undergoing renovations from January 9 - May 4, 2017. We apologize for any inconvenience that this may cause. Please don't hesitate to reach out to the front desk with any questions or concerns. Welcome to the Hilton Garden Inn Louisville Airport hotel. We are located in the airport corridor, five minutes from downtown. We are convenient to a variety of local restaurants, the corporate offices of Yum! Brands and attractions like Churchill Downs, the University of Louisville and the Kentucky Expo Center. Enjoy easy access to Interstate 65 and Interstate 264. Stay connected while traveling with complimentary WiFi throughout our Louisville, KY hotel. Feel at home with complimentary amenities including a 24-hour business center, fitness center, indoor pool and 24-hour airport shuttle service. The restaurant serves hearty cuisine for breakfast and dinner, and the 24-hour pantry offers beverages and snacks. Select from 9,000 sq. ft. of flexible function space for business meetings or social events. ... more   less 
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Also Known As:
Hilton Garden Inn Louisville Airport Hotel Louisville
Hilton Louisville
Louisville Hilton

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