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“Pet Friendly Hotel”

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Embassy Suites by Hilton Louisville
Ranked #7 of 97 Hotels in Louisville
Certificate of Excellence
GreenLeadersBronze level
Chicago, Illinois
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Pet Friendly Hotel”
Reviewed July 3, 2014

Off the beaten path. Great Hotel, friendly, nice cocktail hour with cheeses and wine. Staff was very efficient and accommodating. Comfortable room, bed and pillows were soft and cozy - didn't want to get up in the morning! We have stayed here several times before and would go back again.

  • Stayed June 2014, traveled as a couple
    • Value
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    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank 5328
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, July 18, 2014
Thank you for taking the time to review our hotel.

I am thrilled to hear that you enjoyed your most recent stay with us, especially our Complimentary Evening Reception; it is always a guest favorite. I definitely think that we have the most comfortable beds in the city; I can't fault you for not wanting to get out of bed.

I hope that we continue to be your first choice for accommodations in Louisville.

Clay Cadarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
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English first
Beachwood, Ohio
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 29, 2014

We have visited Louisville for conferences for quite some time and it took us a while to find this fine hotel. It is great for business travelers needing a tasty hot breakfast as well as families traveling with pets and children. At three recent visits the hotel was busy, booked to the limit. No matter, this hotel can handle the crowds. We had wonderful service in the breakfast area thanks to Diana and the rest of the staff who made us feel special in the midst of so many guests. Our room was comfortable and quiet no matter what was happening in the atrium. We are looking forward to our next visit.

  • Stayed June 2014, traveled on business
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Helpful?
Thank MyOntheRoadAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, July 18, 2014
Thank you for taking the time to review our property.

We can at times get busy, especially in the summer time. I am glad to hear you enjoyed your stay none the less. Sold out nights are a whole lot of fun.

Diana is an essential part of our breakfast team, I will pass along your kind words to her.

We hope to have the opportunity to serve you on your next trip to Louisville

Clay Cadarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
Level 5 Contributor
65 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 27, 2014

It is hard to imagine any property better managed and staffed! When in Louisville we try to be sure to stay at this Embassy Suites. They have a most sincere and warmhearted breakfast room staff who set the tone for the entire visit. Hats off to those smiling and efficient grill chefs and the front of the house employees! "Tree" and the other grill staff do an amazing job getting those individually prepared orders correct and out on time. The front desk is always there to help and always pleasant. Management (this time the gracious and highly efficient Clay), was out front and center to do anything possible to ensure a wonderful experience. Bravo. We can't wait to return!

  • Stayed June 2014, traveled with family
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Helpful?
Thank zxywefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, July 18, 2014
Thank you for taking the time to review the Embassy Suites Louisville East!

I am thrilled to hear you have had such a great experience with us. Our breakfast Staff and front desk team work hard to make sure your whole stay is fantastic.

We cannot wait to have you back on your next trip through Louisville.

Clay Cadarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lexington, United States
1 review
Reviewed June 27, 2014

accommodations excellent breakfast outstanding staff friendly & helpful signature mattresses too soft for my liking a bit difficult to get to (i see it but how do i get to it) well located for my purpose

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Frank P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, July 3, 2014
Thank you for taking time to review our property.

I am glad you found us. We are pleased to hear you enjoyed your breakfast, getting you started out right each day is a goal for our breakfast team. I am glad to hear they accomplished this for you.

We hope to see you on your next trip through Louisville.

Clay Cadarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 27, 2014

I was extremely happy that your employee Trent went above and beyond and was so willing to drive us guests to the restaurant, after the taxi did not show after an excessive wait. Thanks Trent! You made our trip enjoyable! The hotel was very nice, clean, and well-staffed!

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Ted H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, July 3, 2014
Thank you for your response.

Our staff is always willing to go above and beyond to help a guest in need. Trent has time and time again wow'd our guests. I will pass your kind words along to him.

We hope to have the chance to serve you again at the Embassy Suites Louisville East.

Clay Cadarette
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
2 reviews
Reviewed June 26, 2014

The hotel was booked full but the service was still excellent. Very impressive to see the hotel general manager not only helping but spearheading the efforts of clearing the breakfast tables in the most pleasant of manner - courteous to young and old alike beyond expectations.

  • Stayed June 2014, traveled with friends
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Helpful?
Thank Jeebers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verl W, Manager at Embassy Suites by Hilton Louisville, responded to this review, June 27, 2014
Thank you for your review on TripAdvisor!

When we are full, things really start to hop during breakfast, it definitely take the entire team to pull it off. The cooks, servers, and bussers all work hard to make sure our guests needs are met.

Thank you for your business, please come back and see us.

Verl Wilder
General Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, United States
2 reviews
Reviewed June 23, 2014

Location of hotel was wonderful for the business that I was visiting. Hotel staff was friendly and knowledgeable about the area. In room internet worked well, and in room dining experience was timely and food was good.

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Sheri C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clay C, Front Office Manager at Embassy Suites by Hilton Louisville, responded to this review, June 24, 2014
Your review title says it all!

Our staff at Embassy Suites Louisville East works hard to make sure all of our guest are satisfied with their stay. It is outstanding to hear that it has been well received.

We look forward to your next trip to Louisville, and our next opportunity to serve you.

Clay Cadarette
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Louisville

Property: Embassy Suites by Hilton Louisville
Address: 9940 Corporate Campus Dr, Louisville, KY 40223-4032
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#3 Business Hotel in Louisville
#3 Romantic Hotel in Louisville
#3 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Louisville 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Louisville
Louisville Embassy Suites

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