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“Excellent Serivces” 5 of 5 bubbles
Review of Embassy Suites by Hilton Louisville

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Embassy Suites by Hilton Louisville
Ranked #5 of 95 Hotels in Louisville
Certificate of Excellence
GreenLeadersBronze level
Kettering, Ohio, United States
Level Contributor
6 reviews
4 hotel reviews
“Excellent Serivces”
5 of 5 bubbles Reviewed March 5, 2013

I recently stay at this hotel. The Customer service was outstanding. Ms. Martha was exceptional during our stay. She made the happy hour extra enjoyable for me by suppling my 2 year old daughter with pictures to color.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ajmohr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Verl W, Manager at Embassy Suites by Hilton Louisville, responded to this review, March 6, 2013
Thank you for the review of your stay! I am glad it was enjoyable and I will certainly pass on your comments to Martha.
My apologies regarding the inconvenience encountered at check-in with your room smelling smokey. We are soon getting all or our room renovated, when that happens we will become a 100% smoke free facility.
Also, I will speak with the executive housekeeper. When servicing a room, the blinds in the window should be left as the guest left them when leaving the room. I will make sure the staff understands that.
Again, thank you for your comments- feedback such as yours is invaluable to us. We look forward to the opportunity to serve you again.
Verl Wilder, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,130 reviews from our community

Traveler rating
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    225
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
bergen county, NJ
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed March 4, 2013

I was there for a work trip for a full week of training, and at the end of the day it was Martha at the bar area that helped melt away the stress of the training program and the dullness of sitting in class all day.
When we checked in my room smelled a little like smoke, and I got relocated. I also didn't LOVE that the blinds to the hallway were opened every day during cleaning - i might be paranoid but i don't like people being able to look into my room and see my space.
other than that it was a fine hotel.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank theFirstJose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 28, 2013

We took an overnight shopping to Louisville and stayed here. The hotel was beautiful, the room very clean and comfortable and the location for shopping and restaurants was excellent. One highlight is the wonderful breakfast we had and the service given to us be Emani Tree and Jess our server. They were great!

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank baygrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jamestown, OH
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 27, 2013

Recently I had the pleasure of staying at the Embassy Suites on Corporate Campus Dr in Louisville KY. I love staying at the Embassy and this location makes you feel so wonderful.

Service Staff member Martha took especially good care of us ensuring we had our table cleared quickly and efficiently while talking with us and providing us with excellent service.

Food was great, rooms excellent and the facilities awesome.

Definitely recommend to all.

Room Tip: Any of the rooms are awesome. I have been here previously and love that quietness of the rooms rega...
See more room tips
  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sierradx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed February 27, 2013

The staff here are great! Very easy check-in, awesome service at bar / restaurant and it would be a great place to 'get away for families w/ the pool, etc. on the weekends. That said, my only complaint was the noise. I was in room 212 and yes, there was a kids b'day party next to me with 10 - 12 year olds 'screaming' which is understandable and it stopped a reasonable time- no problem there. I get it. But I travel extensively usually 3 nights per week and have stayed at MANY Embassy Suites and this one seems to have not used 'up to standard' building materials as the others or didn't use enough noise barriers. I could CLEARLY hear, unfortunately, everyone around me using the bathroom, 'consummating their relationships' and their televisions. I've never experienced that in an Embassy Suites before. I noticed that the design seemed a bit different and maybe they have a 'tier' system as to the quality of the different designs? I don't know for sure but this was noisy. The location isn't that great in that there is nowhere to really walk to but there is enough to do inside the hotel if you wish. It's in the middle of a corporate park. Otherwise GREAT!

Room Tip: Ask for a 'quiet' area if there are any our you'll hear more than you'll like to.
See more room tips
  • Stayed February 2013, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ejkopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
1 review
5 of 5 bubbles Reviewed February 25, 2013

My family stayed in a suite with double beds, a nice sofa and kitchenette. We had a great overnight stay while visiting family in Louisville. The area of the hotel was nice and quite. The breakfast is too die for and the chief (Tree and Emani), servers (Jess), manager Trent were awesome. The hotel was very clean and beautiful. Everyone made us feel so welcome and at home. We will definitely revisit the hotel.

  • Stayed February 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dickersom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robinson, Illinois
1 review
5 of 5 bubbles Reviewed February 25, 2013

My family and I were recently in Louisville for a cheer competition. We enjoyed complimentary snacks and drinks during cocktail hour. Kids loved the pool/hot tub! The breakfast was a step above most - very nice selection including omelette station.Beds were very comfortable and rooms were quiet. The staff was very accomodating and friendly. Special thanks to Martha - she went out of her way to make us feel welcome - probably one of the friendliest employees I have ever encountered at a hotel!! My kids wanted their picture with her when we were checking out!! Thanks Martha!! We love you!!

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ronda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton Louisville

Property: Embassy Suites by Hilton Louisville
Address: 9940 Corporate Campus Dr, Louisville, KY 40223-4032
Phone Number:
Location: United States > Kentucky > Louisville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Louisville
#3 Business Hotel in Louisville
#3 Romantic Hotel in Louisville
#3 Family Hotel in Louisville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Louisville 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Louisville
Louisville Embassy Suites

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