I stayed here a few years ago for a birthday celebration and it was a great, classy place. Oh my, how things have changed. The room had a musty smell to it that was fairly strong but not overbearing, so I decided to remain. The hvac system didn't have an automatic key, so it was either on or off, that made for a miserable night. The mattress was VERY soft, so if you like or need firmer mattresses, you may not good a get a good sleep.
I woke up the next morning to a dog barking, this dog barked and yelped for 15 minutes. I finally called the front desk who apologized, and said they would send up someone to check on it. The dog stopped, but the whole situation was crazy, I think the last place I should have to wake up to a dog barking is Embassy Suites. But it's truly not the hotel it used to be.
Breakfast was much less than I expected. I was very disappointed and surprised with the lack of choices and the undercooked omelet.
Overall, I believe the Hilton Brand is declining, but I expected more from Embassy Suites.
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- Also Known As:
- Embassy Suites Louisville
- Louisville Embassy Suites